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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
678 Reviews
Call Service Center (918) 215-3786

678 Reviews of Jim Norton Toyota Tulsa - Service Center

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May 31, 2024

Had to rent. truck for $52, was not told what time vehicle ready next day More

by emilywarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. I alerted our Service Manager, Eric Cooper, who said he reached out to discuss this review and address your concerns. Please know you are always welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Work was done timely. Cost of work was what I was told it would be. Service writer was friendly and helpful More

by lastlap43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave such positive feedback. We are glad to hear that your experience at Jim Norton Toyota was efficient, transparent, and pleasant. We appreciate your business and hope to see you again in the future. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Always polite and helpful. Communicates well and always quick and timely. I plan to use Josh each time that I can. More

by pdbagent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and positive feedback about Josh! We are delighted to hear that you had a pleasant experience with us at Jim Norton Toyota. We look forward to assisting you with your vehicle needs in the future. Feel free to reach out anytime! Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Excellent team and service. A pleasure to work with this group. I appreciate the professional attitude and service. More

by steveaggie831961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter, Auston Foster
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May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback! We're thrilled to hear about your positive experience at Jim Norton Toyota. We strive to provide top-notch service, and we're glad to know we hit the mark. We look forward to working with you again in the future and appreciate you choosing us for your automotive needs. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

I have used Jim Norton service department for 10 years and have never been disappointed. More

by mg.gorgepage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for being a loyal customer of Jim Norton Toyota for the past 10 years! We are thrilled to hear that you have always had a positive experience with our service department. We appreciate your trust and look forward to continuing to provide you with excellent service in the future. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Joey Ryan Pippin was a great service advisor and helped so much. He answered all my questions and gave great recommendations. More

by haylee.pritchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Haylee, for taking the time to share your positive experience with Jim Norton Toyota. We are thrilled to hear that Joey provided you with great service and valuable recommendations. We truly appreciate your feedback and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

I am always impressed with the people and work done by the service department. It is organized and usually prompt More

by bill633450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words about our service department at Jim Norton Toyota! We strive to provide organized and prompt service to all our customers. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

You will not find a better dealership anywhere. I have been a customer for several decades and I highly recommend Jim Norton Toyota ! More

by dsemler20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for being a loyal customer for several decades and recommending Jim Norton Toyota! We truly appreciate your support and look forward to serving you for many more years to come. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

Great service, quick and friendly. Easy check in easy write up. Exceptional and comfortable waiting area. More

by georgeshepherd4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us, George! We're thrilled to hear that you found our service quick, friendly, and exceptional. We're glad you enjoyed our comfortable waiting area, and we look forward to welcoming you back to Jim Norton Toyota in the future. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

Quoted me $1900 for a $600 part installed. So disappointing. Service department is chaotic and disorganized More

by larry.spurlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Auston Foster
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May 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing, Larry. We take our award-winning reputation & your feedback seriously and would like to discuss the details with you as soon as possible. Our Service Manager, Eric Cooper, reached out to you via email and left a voicemail.Or if you prefer, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at your earliest convenience. Sincerely, Courtney, Jim Norton Auto Group

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