Jim Norton Toyota Tulsa - Service Center

Brand New Tires Victoria was Amazing! She was very helpful and informative. She was prompt when letting me know my car was ready. Great customer service attitude lo Victoria was Amazing! She was very helpful and informative. She was prompt when letting me know my car was ready. Great customer service attitude love this place. More

Excellent Service Shaun Hembree met with me right on my appointment time and got my vehicle into service quickly. Shaun confirmed my service request and communicated w Shaun Hembree met with me right on my appointment time and got my vehicle into service quickly. Shaun confirmed my service request and communicated well with me on exactly what was done. A very smooth positive service experience. More

Ongoing issues with service department. A week and a half ago the ABS system went out on my RAV4, I suggested that with that low miles there may be some kind of warranty, I was assured tha A week and a half ago the ABS system went out on my RAV4, I suggested that with that low miles there may be some kind of warranty, I was assured that there was not. I took the car to a different shop to have the repairs done there at a better price, and the following day received a call about a negative review I had left about that experience. While on the phone they informed me that there actually is a warranty that could cover the repair and that they will be taking care of it. They sent a tow truck to get the car and did replace the part. When we arrived to pick up the car today the attendant that came inside and said when he pulled up The sunroof sounded like it had water in it, he opened it to investigate and water splashed all inside the car. He and Eric the manager went outside to investigate. We were told that the sunroof drains were clogged and they would get them cleaned out and put it right back. They returned with the car and the sunroof was dry but the carpets were still completely soaked. I let the older lady that works in the service bay area know and she let me know that you have no towels or vacuum available to remedy it. Thankfully your employees Kendale and Steven were able to see how frustrated I was becoming and found towels to help me soak the carpets up. You would think at some point they would be extra careful to make sure their customers are not continuously inconvenienced. Carpets are still soaked. More

Lift my Taco We have been Jim Norton customers since 2012. We've been faithful to perform regular service on our Camry and Tacoma. I finally decided to lift the ta We have been Jim Norton customers since 2012. We've been faithful to perform regular service on our Camry and Tacoma. I finally decided to lift the taco and put on larger tires. Cody tolerated multiple emails and phone calls over a month or more. We have been so happy with the service department that I finally took the plunge. My truck looks fantastic. THANKS More

Great Salesmen were friendly and knowledgeable about the cars. Spent time explaining the techmology to me. Programmed my car for me. Pleased with the s Salesmen were friendly and knowledgeable about the cars. Spent time explaining the techmology to me. Programmed my car for me. Pleased with the service I received from these gentlemen. More

Fast and friendly Brett was super helpful and answered all the questions I had about my warrenty and services that were covered. He went over my car diagnostic paper af Brett was super helpful and answered all the questions I had about my warrenty and services that were covered. He went over my car diagnostic paper after services were finished and explained it all to me. Even stood outside with me while they pulled my car up! He’s was so nice! More

AWESOME EXPERIENCE Charity S. Farris Smith truly cared about making sure i got exactly what i wanted when i just bought my brand new 2019 toyota corolla😀She makes sure Charity S. Farris Smith truly cared about making sure i got exactly what i wanted when i just bought my brand new 2019 toyota corolla😀She makes sure not to pressure or overwhelm but to be patient and go at my pace and keep everything simple -- she honestly only wants what is best for me at all times which ia awesome! Five stars to Charity for caring about my situation! More

Fantastic service I had my 2011 Camry in for an oil change yesterday. I've always had wonderful service from Jim Norton. I love the check up they do every time with rec I had my 2011 Camry in for an oil change yesterday. I've always had wonderful service from Jim Norton. I love the check up they do every time with recommendations for needed future service. I'm so happy with Jim Norton that I bought a new Camry on August 3. More

Great service Brett Fry is extremely helpful and always has time to answer questions. He was my first experience with service at Jim Norton, well pleased, will alw Brett Fry is extremely helpful and always has time to answer questions. He was my first experience with service at Jim Norton, well pleased, will always ask for him. More