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Jim Norton Toyota of OKC
Oklahoma City, OK
348 Reviews
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348 Reviews of Jim Norton Toyota of OKC
March 22, 2015
services Do not come here, rude, children runs this place, they act like doing a favor, taking your money, Saturday is worst! Get new people, I am not comin Do not come here, rude, children runs this place, they act like doing a favor, taking your money, Saturday is worst! Get new people, I am not coming back, own three Toyota vehicles More
by bijuandrews
Employees Worked With
service guys
March 16, 2015
Great salesman I had a low credit score, low down payment and Garfield Doakes still got me in a car! My kids and I are extremely grateful. I had a low credit score, low down payment and Garfield Doakes still got me in a car! My kids and I are extremely grateful. More
by Candy
Employees Worked With
Garfield Doakes
March 16, 2015
Great Salesman that is customer focused I satisfyingly purchased 2 cars, and recommended 3 friends to Garfield Doakes with cars ranging from Toyota's, Monte Carlo, and Malibu's. Thumbs Up! I satisfyingly purchased 2 cars, and recommended 3 friends to Garfield Doakes with cars ranging from Toyota's, Monte Carlo, and Malibu's. Thumbs Up!! More
by Dlamkin
Employees Worked With
Garfield Doakes
March 07, 2015
A true blessing I was looking for a 2013 Silverado that they had on the used car lot. After speaking with a couple members of the internet team I realized I could get I was looking for a 2013 Silverado that they had on the used car lot. After speaking with a couple members of the internet team I realized I could get into a brand new Tundra. After a few days of thinking it over and getting approval from the boss (my wife) we decided to pull the trigger. I called up there and told them I was ready to move forward. I showed up 2 hours later and my new Tundra was cleaned, gassed up and waiting for me when we arrived. To my surprise all the paperwork was ready as well. What I hate most about buying a car is how long everything takes. Thanks to Kyle, Matt and Ralph the process was fast, seamless and most importantly pain free. I also got a free LIFETIME engine warranty and oil changes for LIFE, something no other dealership in town offered me. Long story short I couldn't be happier with my new truck and the extra attention I was showed, it was the best car buying experience I have ever had in my 62 years on gods great earth. I have already recommended Jim Norton Toyota to a few friends from my church and would recommend those 3 guys to anybody looking for a new Toyota. Thanks again, I'll see you when its time for my first oil change. God Bless E.B More
by EBwilli1952
Employees Worked With
Matt , Ralph Jones, Kyle Montgomery
March 06, 2015
Great Salesman! Matt McClain, the salesman that worked with me was very knowledgeable and very friendly. He worked very efficiently and quickly with the managers and Matt McClain, the salesman that worked with me was very knowledgeable and very friendly. He worked very efficiently and quickly with the managers and the finance department to make sure I was getting what I wanted. I got a wonderful car at a great price and I couldn't be happier! Thanks Matt! More
by AGilliland
Employees Worked With
Matt McClain
March 05, 2015
2nd Time and will keep going back! This was the 2nd time that I've bought a new Toyota from Jim Norton of OKC, both times from Matt McClain. He is awesome. I wasn't able to make it in t This was the 2nd time that I've bought a new Toyota from Jim Norton of OKC, both times from Matt McClain. He is awesome. I wasn't able to make it in to the dealership this time as I was out of town for a week, plus it was for my wife, but that was no problem. I'd already talked to Matt and been up there a few times so he knew what we wanted and we already agreed on the price. They let her sign her part and bring home her new 4Runner, and let me do my part when I got back. She is so happy! Matt did everything I wanted and went above and beyond. Will get my next one from him for sure. More
by RebeccaB
Employees Worked With
Matt McClain
March 05, 2015
Jim Norton Rocks! I came in looking for a low mile used Corolla for my daughter. Tommy was our sales person. He was very nice and knowledgeable. After showing us around I came in looking for a low mile used Corolla for my daughter. Tommy was our sales person. He was very nice and knowledgeable. After showing us around he end up giving us a great discount on a brand new 2015 Corolla. We almost bought a 2 year old Corolla at Carmax 2 days ago for the same price. I'm so glad we came here. If you want a great deal, go see Tommy!!! More
by Civicgirl5
Employees Worked With
Tommy
March 03, 2015
I love my new Toyota I just bought my first Toyota. Kyle was our sales guy. I got online and asked for a quote. He got back to me within seconds. Emailed me the price plus I just bought my first Toyota. Kyle was our sales guy. I got online and asked for a quote. He got back to me within seconds. Emailed me the price plus the video of the vehicle. How cool was that? We agreed on everything over the phone. I was in and out in less than an hour. Plus they told me that I will get the lifetime oil changes with this purchase. I will have to confirm that when I am getting my oil change because how could they do that? For life? If that's true, I got a SUPER GREAT DEAL! If you want a great deal like I got, you need to call Kyle!!! More
by Gianni5555
Employees Worked With
Kyle Montgomery
January 28, 2015
Truly scammers Told they were bringing in a New car for me at a certain price by Matt McClain. Said be in in a few days. Never came. Week later I asked about again a Told they were bringing in a New car for me at a certain price by Matt McClain. Said be in in a few days. Never came. Week later I asked about again as I was waiting for it. Said any day it would be there but hung up at vehicle process center in Houston. Then about week later told me I had to pay $500 to "reserve" to be the first to look at the car when it comes in. I questioned why that was coming up after 2 weeks and dozen emails. I was never given a VIN# or anything so I wasn't going to apply a payment to nothing. Soon after this scammer wouldn't answer my emails. We have called dealership twice and asked to talk to manager with no return call. Even told them second time we had a complaint. Guess general manager doesn't want to deal with it or doesn't care how his employees screw people around- who knows but they never called us back. I would stay far away from these people- there are a lot of other Toyota dealers out there. More
by P.
Employees Worked With
Matt McClain
January 04, 2015
Dealing with Jim Norton Toyota Jim Norton complaint First of all, I want to thank DealRater for the opportunity to make this pubic complaint. On September 19, 2014 I bought tw Jim Norton complaint First of all, I want to thank DealRater for the opportunity to make this pubic complaint. On September 19, 2014 I bought two used cars from Jim Norton Toyota. A 1999 Dodge Grand Caravan and a 2007 Buick LaCrosse. The Buick was in need of a missing right rear view mirror. The salesman and the man handling the financing both said to check back in three weeks and they would replace the mirror. I checked back in mid October and they said for some reason the order was not sent in and to check back again in three weeks. I again checked back in mid November and again, this time, Mr. Kayla said they would let me know when the mirror came in. Again, I checked back in early December and again they said they could not find the order for the mirror and to check back. I am 76 years old and am now retired, but I have managed businesses and owned businesses and the most important thing I learned was to have good customer service, even more important than product or service quality. If your product or service fails, but you stand behind the product or service and make good their complaints, your customers will respect you and keep coming back. A saying I heard early in my business career is “A verbal agreement is not worth the paper it is written on.” As I have read on a number of other DealRater entries this also seems to be the philosophy Jim Norton Toyota is living down to. The Buick also had some minor paint scuffing that were covered up with some kind of temporary paint coloring that came off within a few days. Although minor, to me this is another indication of deception of Jim Norton Toyota dealings with the public. I have been with the same auto insurance company going on 55 years and they sequentially number each insured automobile. These automobiles are my 18th and 19th automobiles that I have bought in 55 years and by far the Jim Norton Toyota treatment is the worst treatment I have ever received in those 55 years by either individuals or dealerships. I am putting this on DealRater at 1:00 PM Sunday, January 4th. I will give Jim Norton Toyota a week to view this evaluation and contact them again January 12th or 13th. I will update you immediately after seeing the people at Jim Norton Toyota. More
by Robert W
Employees Worked With
Kyle Montgomery
