Jim Norton Toyota of OKC

I wish to thank your dealership, finance people, and David Pierce for the great outstanding service we had in buying our new Sienna Limited. David responded by email on my every question. He read my r David Pierce for the great outstanding service we had in buying our new Sienna Limited. David responded by email on my every question. He read my request and saw my offer and went to work... yes and came back with a deal I could live with. He spend time explaining all the options and plans for this van. He asked when I could pick up the unit and I said I would be there at 11 oclock Saturday... He said the car would be gassed and detailed waiting for me... Met us at the door and we were off to work on finishing touches. This was one of the Best if not the BEST buying I have had. The financial lady worked with us and explained all the different options for things that would help keep up the car but I have owned 2 other Siennas and own a 2007 Tachoma and I dont need extra coverage on a machine that hasnt failed me in the past... yes the last Sienna had 106,000 miles on it and not one major problem with it. Dont need the extra... it lives on its own performance. Yes David came in to try and convience me about the extended warranty programs and cost I could save but I told him also that in buying the 2004 Sienna I bought all those programs and never once used them ... even the dent chip program... great machine. Thanks David and all for the great service and I have already told someone about your ability to deal with the customer. I hope he contacts you. More

David Pierce was very kind and patient with us as we went through with him a number of vehicles we were interested in. He took the time to go over the standard features and the optional features for each veh through with him a number of vehicles we were interested in. He took the time to go over the standard features and the optional features for each vehicle to help us determine what vehicle we wanted. He never appeared in a hurry to make a sale and was very patient with us as we worked through the differnt options we had. He was kind enough to answer all our questions about service after the sale and took care of everything we asked. Because of this service we will continue to utilize your dealership for service of the vehicle we purchased after the sale and plan to puchase additional vehicles for your dealership in the future. THanks again Herbert Barringer More

I’m the type of person that owns a vehicle for 10+ years, so finding one that I like and a dealership I can work with are important. I’ve had my current vehicle for 13 years. The salesman at the Ford deale so finding one that I like and a dealership I can work with are important. I’ve had my current vehicle for 13 years. The salesman at the Ford dealership was very helpful and personable and that caused me to stop there first on quest for my new vehicle. Unfortunately, Ford didn’t have anything to offer me, since I was looking for a small 4x4 that would pull a boat and I wasn’t interested in another truck at this time. I immediately thought of a Jeep Wrangler, but I had a horrible experience with their sales staff. The Jeep was unable to pull my 2,740 boat, yet they hounded me multiple times a day stating it would be able to handle the job and not to worry about it. Between the calls and emails, I just had enough. I stopped at Dub Richardon Toyota to look at a Tacoma and while there was introduced to the FJ Cruiser. I’ve seen them before, but didn’t know much about them. My salesman, David, was very helpful and even offered to allow me to take a test drive. I loved it, and left the dealership with a brochure and a warm feeling. I wasn’t followed to my vehicle like I was with the other dealership. Nobody hounded me, and when I returned a couple of days later I was greeted with a smile and handshake. I looked at the FJ again and just knew it was the vehicle for me. The only problem now was I didn’t want the color selection that was available on the lot, so they offered to search for what I was interested in. They found a manifest that stated they’d get an army green FJ in just two weeks. They then suggested that I could have it modified to my liking with port installed options. It would have been easy for them to just dismiss me (what I would have considered a high maintenance shopper), but they didn’t. The truck was ordered and when delivered I was treated as I was all along, with a smile and handshake. Everyone from the salesman to the sales manager to the financial officer was very nice to me and took very good care of me. Will I buy another Toyota again? Only if I could do it through Dub Richardson Toyota. Other dealerships should learn through my experience and drop the lines, “what can I do to get you in this vehicle today” or “how can I earn your business”. Nothing frustrates a potential buyer more than to be pressured into buying something. You may ask what my feelings are or what I’m thinking, but don’t open my wallet. I didn’t get that at Dub Richardson Toyota and am extremely grateful. More

Currently attempting to resolve an "engine sludge" problem with a Toyota Camry. This problem has been acknowledged by Toyota. Dealership continues to deny there is a problem and won't stand behind pr problem with a Toyota Camry. This problem has been acknowledged by Toyota. Dealership continues to deny there is a problem and won't stand behind previous work. Dealership says the problem is the customer's fault, despite extensive maintenance records. A nightmare experience. More