Jim Norton Toyota of OKC

Just bought my Rav4 SLE PREM and had heated seats added. It is everything I wanted! I’d like to say a few things about Sean Milligan, sales person. Sean answered my calls even when he was not on duty and c It is everything I wanted! I’d like to say a few things about Sean Milligan, sales person. Sean answered my calls even when he was not on duty and came back to work when I showed up and he had just left for the day. He was the first person to greet me on my initial visit and the last. Sean Milligan stayed after hours to help set up my phone and get me connected to Toyota for electronic reports. He was always energetic and a little funny! Thanks Sean! Kathleen put my order as to exactly what I wanted and ordered my car. Thanks Kathleen! More

july 2020 bought new toyota prius eco l eco limited XLE was told irs tax credit 4k. not true! irs says it must be plug in electric car to qualify! tax credit was deciding factor for this 64 yoa woman for was told irs tax credit 4k. not true! irs says it must be plug in electric car to qualify! tax credit was deciding factor for this 64 yoa woman for buying the prius. More

Not gonna lie, I was very anxious with buying a car, especially with a dealership. However, working with CJ was one of the most easiest things I have ever done. He was very honest, understanding of my n especially with a dealership. However, working with CJ was one of the most easiest things I have ever done. He was very honest, understanding of my needs in buying a car, and did not pressure me into buying a car. If you are in the market for a car at a great price, do not hesitate! CJ is your guy and he will give you a very easy-going, satisfying experience! 15/10 easily. More

Once I entered into the service garage, greeted by Michael very professional and escorted me to the service agent that was handling my maintenance paperwork which was TJ. TJ very professional in goin Michael very professional and escorted me to the service agent that was handling my maintenance paperwork which was TJ. TJ very professional in going over my service order, very knowledgeable with all aspects of maintenance that was going to be done on my SUV and explained everything to me along with the cost, plus talked to me about if other issued arises he would talk to me before any cars work performed. TJ also said explained to me that my next maintenance service is major 60,000 miles and what all is required which was good so I would know ahead what the specter price would be without having surprises. As I waited in the service lounge I noticed how all the service agents work as a team, Sha service manager was out there to assist any service agent when needed. The service department staff wore mask, maintained the social distancing while ensuring their customers still received the best customer service. 100% great service! More

My wife was in need of a new vehicle and we dreaded the hassle of dealing with a salesman. So as usual God was with us and sent out Marwan Shahin. Marwan greeted us with a smile and the keys to go test d hassle of dealing with a salesman. So as usual God was with us and sent out Marwan Shahin. Marwan greeted us with a smile and the keys to go test drive the 4 Runner we were wanting to purchase. He had an amazing sense of humor, very understanding, and met all of our needs. The price we decided on never changed, we agreed on exactly what price we were told with no hidden fees. He was such a kind christian man. I would highly recommend Marwan to anyone wanting an honest deal. More

If I had the option to give zero stars, I would. These people are the absolute scourge of the planet. My mother looked at a 2017 Nissan Maxima there and I was helping her look at the car. Tommy Irisoanga people are the absolute scourge of the planet. My mother looked at a 2017 Nissan Maxima there and I was helping her look at the car. Tommy Irisoanga took my number and called me 2 days after looking at the car and offered it for 26,000 (had originally offered 26,400). They then texted me 6 hours after the call earlier in the day and offered the car for 23,000 if we were still interested. At this point we were almost 70 miles from them and opted to drive out there. After driving 70 miles out there and turning down a car we were looking at, Tommy Irisoanga told us that they would not honor the $23,000 price that they told me due to a "typo". I got the manager out there and showed him the message and the manager proceeded to say that they thought we were talking about another car (one that wasn't even on the lot the day we looked at the maxima, and was never mentioned before). So we got a family member on the phone that is in law and he put us on a conference call with the manager. The manager told him he'd do $25,000 even and asked us to come inside. Once we got in, he took back what he said and told us he'd go no lower than 25,500 and that he never said $25,000 even. We told him he was a liar and that we were on the conference (he had no clue we listened to him) and he looked shocked. They are liars and crooks. I will NEVER use these trash people ever for anything. Absolute garbage human beings work there More

RACHID was great!!! He listene to what we wanted and got all of our questions answered.The whole crew we worked with from the time we got there to the end was great! all of our questions answered.The whole crew we worked with from the time we got there to the end was great! More

Super friendly and a breeze to work with. Rachid was great! He kept things relaxed and answered all my questions! He helped me understand the whole process! Would recommend great! He kept things relaxed and answered all my questions! He helped me understand the whole process! Would recommend More

DO NOT BUY A CAR FROM THIS DEALER!!!! I purchased a car 2 months ago from this dealer. To start with the floor mats disappeared from the test drive to the purchase so I already had to spend 200$ on floor mat months ago from this dealer. To start with the floor mats disappeared from the test drive to the purchase so I already had to spend 200$ on floor mats, I had been in contact with the salesman for about 2 weeks after the purchase then when I told him that the tire shop said the sensor on the tire was bad and needed to be replaced I haven’t been able to get anyone to answer the phone when I call, not 1 person has returned my calls or text for over a month now, and now even better I turned my bright headlamps on for the first time last night and one of the headlights is burned out. This is the first time in my life I purchased a car without my father involved and they definitely took advantage of the situation of a distracted female purchasing a car, and I say distracted because my son was diagnosed with Hodgkin’s lymphoma during this time which the salesperson was well aware of. What kind of people take advantage of someone when they are going through the hardest thing they could imagine? Jim Norton Toyota does, that’s who!!!! More

Need a good car go and check out “JIM NORTON TOYOTA” 100% recommended. Rachid Kaci will make the impossible possible!! Trust me. 10/10 customers service.. recommended. Rachid Kaci will make the impossible possible!! Trust me. 10/10 customers service.. More