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Jim Norton Toyota of OKC - Service Center

3.1

36 Lifetime Service Reviews

8401 Northwest Expy, Oklahoma City, Oklahoma 73162

36 Reviews of Jim Norton Toyota of OKC - Service Center

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March 27, 2018

"Deceptive service"

- aaron abely

CAREFUL this dealership is one to be watched! Overall, I have to rate my experience with this dealership quite low. I purchased a used vehicle from them in December of 2017. Their sales team messed up my paperwork many times by submitting the wrong year to the bank and causing me to come in and resign 2 times due to differing interest rates between model years and also no submitting my final paperwork correctly to the bank. That's not a HUGE issue but it is very trying and honestly, made me feel like I was being manipulated. It turned out okay and my interest rate was fine but the back and forth calls and misinformation was very unprofessional. My biggest gripe here is that they talk up a service of "engines for life." The sales team says all you have to do is come get an oil change at the dealership every five thousand (5,000) miles. Every thirty thousand (30,000) they'll "like, seafoam the engine and keep it clean." I went in for my first oil change after driving 5,000 miles and was charged around 68 dollars. I thought to myself that that wasn't bad if it covers my engine for good, that's about what it would have cost me to do it myself. I go in today to have the EXACT same service done and it's $98.05. Nearly 100 dollars for a conventional oil change on a 3.2 litre V6 is outrageous. "Well sir, that's the engine protection for life." The cost isn't told to you while you're purchasing a vehicle. And I get it, a salesman probably doesn't have the ability to research the product they sell and tell a consumer everything they need to know. Oddly enough, the service department can give you an exact price pretty quickly. The cost also isn't relayed until AFTER they do the service. Shady practice. I will never use them for service again. And considering how poorly they handled my initial purchase and the paperwork I will never buy from a Jim Norton grouped dealership again either. Unprofessional and deceptive. Buy here with caution.

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Recommend Dealer
No
Employees Worked With
Sebastian Chanthavong
Mar 27, 2018 -

Jim Norton Toyota of OKC responded

“We appreciate you taking the time to leave this feedback, Aaron. Customer satisfaction is our main priority and we take your feedback seriously. We would like to get the full details of your experience as soon as possible. Please feel free to contact me at your earliest convenience. Thank you! Jacqueline Cagle, Variable Operations, 405-506-6259 or email jacquelinecagle@jimnortontoyotaokc.com

January 09, 2018

"Crappy Service"

- Unhappy Customer

I bought a 2017 Toyota Highlander which had a defect fuel gauge. This was back in October, 2017. The vehicle is supposed to be under warranty. I took the vehicle to the dealer for evaluation. They said they would order the order and call me to schedule and appointment to come in. Never hearing from them, I called the service dept. only to find out that the part I need was in Houston Texas. This was now before Christmas. I still haven't a word from them and don't even know if they got the needed part or not! I should not have to keep calling to find out what is going on. Once they make a sale, you don't get treated special and it is hard to get them to do what they are supposed to do. I have lost faith in them, and will not purchase from the dealer again. Their sales staff cannot even answer questions I had about the operation of the vehicle. When I asked them a question, they wanted to refer me to their service department. Their sales staff are untrained and incompetent.

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Recommend Dealer
No
Employees Worked With
Solomon Teklu
April 25, 2017

"Service "

- Sequioa2012

Tarrissa Douglas is an amazing service advisor. She is attentive and takes the time to ensure no details are missed. I appreciate the great job she does!

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Recommend Dealer
Yes
Employees Worked With
Tarrissa Douglas
March 20, 2017

"Excellent and courteous service"

- Sienna Man

T.J Campbell did a great job taking care of my vehicle service needs just like he has on my previous visits. It was a longer wait since it was a Saturday, but T.J. and the rest of the service managers did a good job of keeping me informed on the progress. In the end, they were short on porters, so, he took my vehicle and got it washed himself.

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Yes
Employees Worked With
T.J. Campbell
March 16, 2017

"FIRST Toyota"

- MOW JOE

John Peterson did an excellent job as my service advisor. He explained what I needed done and listed the price for the service at the end of the paper work. He did not pressure me into doing anything at the time but to be aware of the need for new brakes in the near future. Everyone has always been extremely helpful at Jim Norton.

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Recommend Dealer
Yes
Employees Worked With
John Peterson
March 01, 2017

"Customer Service"

- Sherri

The customer service at this Dealership is absolutely incredible. Service advisor TJ Campbell is awesome and so helpful and friendly. This dealership has by far the best service department I have ever used.

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Recommend Dealer
Yes
Employees Worked With
TJ Campbell
February 08, 2017

"Oil Changes for Life a Joke, GM Mr. Solomon Failed Me"

- kgiexec

On 2/3/15 I purchased a 4runner with oil changes for life. I asked for something in writing to prove i had oil changes for life. they wrote on my purchase agreement "oil changes for life". Beginning in 2016 they stopped honoring oil changes for life and first tried to tell me it was only good for oil changes every 12k miles. then the story changed to twice a year. I described my problem in Oct 2016 to the GM Solomon who supposedly had the service mgr write a note online in my file to give me oil changes every 5k miles. i thought finally settled. today i bring it in and they have the customer relations mgr Rita meet with me. they pull blank paperwork from 2015 that described oil changes for life as being limited to twice a year. I said great, you created a form later on because you decided to put limits on your promotion. I said go back to my file and show me where that form was completed for my vehicle showing I was informed that oil changes for life had all these limits. Rita went through files and eventually called me back. admitted they did not have a form completed on me and I said of course not because I was not briefed of these limits. she did say my file paperwork had written on it "oil changes for life". Of course it did because I didnt believe it when they sold me the vehicle and I asked them to write it on my paperwork. Rita (nice lady) took the situation to the GM Mr. Solomon who no longer stood behind his previous decision and even in the face of knowing they did not brief me that oil changes for life really meant every 12k miles and had limits of twice a year. knowing his people did not do their job, then failed to do his job and basicially told Rita the program is what it is and that is all we will honor. Funny thing is, I buy a car about every 2 years. I have bought a lot of toyota's. may have not even needed another oil change but since I know the leader of this dealership does not have the character I expect out of the leader of an organization, I refuse to do business with this dealership ever again. Good job Mr. Solomon!

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Recommend Dealer
No
Employees Worked With
Solomon Teklu
January 26, 2017

"Watch out"

- Car

Check what they did if possible ,expecially when they say they have top off all fluids.They forgot to top up the antifreeze in my car and it was empty I thank God I checked.

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Recommend Dealer
No
Employees Worked With
Tarissa Douglas
September 22, 2016

"FORMER LOYAL CUSTOMER: DO NOT TAKE YOUR CAR HERE!"

- Abradway

After being loyal customer of their service department for 5 years, I was not expecting the worst runaround of my life from their body shop. My car was promised back to me in 2 weeks. After 3 MONTHS in the shop, I finally got the car totalled and settled by doing all the footwork between the shop and insurance on my own. In that time they: -Did not call to update me on the status of my vehicle -Took days to get any return phone calls on the status -Couldnt get a manager to call me back -were misleading and outright dishonest about their communication with my insurance company I tried to get my car back after 4 weeks to take elsewhere and was told I would need to pay to have it put it back together. They gave me a loaner that I could not use in place of my work car for fear of damaging. It was ultimately damaged on month 2 and cost me another $500 deductible. Would never have been out $500 if they had done their job. To add insult to injury, the second I got a settlement determined from my insurance, the sales department called to try to sell me a car! After relating my complete dissatisfaction they told me a manager would get ahold of me. Still waiting on that… Here is what makes me livid: I got a call from my insurance people within ONE hour of dropping off the loaner that they had filed a claim. ONE HOUR. 2 days later the claim on their loaner is almost settled. Why in the world did it take 3 months for them to simply total out my car?!

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Recommend Dealer
No
Employees Worked With
Claudia
September 20, 2016

"FORMER LOYAL CUSTOMER: DO NOT TAKE YOUR CAR HERE!"

- Abradway

After being loyal customer of their service department for 5 years, I was not expecting the worst runaround of my life from their body shop. My car was promised back to me in 2 weeks. After 3 MONTHS in the shop, I finally got the car totalled and settled by doing all the footwork between the shop and insurance on my own. In that time they: -Did not call to update me on the status of my vehicle -Took days to get any return phone calls on the status -Couldnt get a manager to call me back -were misleading and outright dishonest about their communication with my insurance company I tried to get my car back after 4 weeks to take elsewhere and was told I would need to pay to have it put it back together. They gave me a loaner that I could not use in place of my work car for fear of damaging. It was ultimately damaged on month 2 and cost me another $500 deductible. Would never have been out $500 if they had done their job. To add insult to injury, the second I got a settlement determined from my insurance, the sales department called to try to sell me a car! After relating my complete dissatisfaction they told me a manager would get ahold of me. Still waiting on that… Here is what makes me livid: I got a call from my insurance people within ONE hour of dropping off the loaner that they had filed a claim. ONE HOUR. 2 days later the claim on their loaner is almost settled. Why in the world did it take 3 months for them to simply total out my car?!

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Recommend Dealer
No
Employees Worked With
claudia
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