Jim Norton Toyota of OKC

Dropped in to test drive a new Land Cruiser, they had two on the lot. The sales team was reluctant to help us, at best. We were informed that one of the land cruisers was already sold and the other was out o on the lot. The sales team was reluctant to help us, at best. We were informed that one of the land cruisers was already sold and the other was out on a test drive already. So waiting for the one to make its way back the salesman was aloof about answering any questions and seemed very uninterested in helping us. He felt very judgmental and when we finally just decided to leave he just said OK and went inside. Worst car shopping experience ever and I’ve had some bad ones. Toyota does not care about customers. More

Bought a truck that came with issues, I originally thought it was user error, but nope, when the ambient temp is around 75 or higher the sound system stops working… the dealership pretty much told me thought it was user error, but nope, when the ambient temp is around 75 or higher the sound system stops working… the dealership pretty much told me I was unlucky and to get it fixed via warranty… but now I’m waiting 3+ weeks to hopefully have it resolved. More

I’ve bought several cars from Jim Norton OKC starting with an RAV4, a Corolla for the Wife, Tacoma, used Tesla, and now a Tundra. There were some issues here and there, which can be expected of any deale with an RAV4, a Corolla for the Wife, Tacoma, used Tesla, and now a Tundra. There were some issues here and there, which can be expected of any dealership, but overall I am very pleased with the new to me truck, and with the exceptional, friendly, customer based experience that Steven and Nate provided. The Dealership seems to be focusing more on customer satisfaction, fair prices, and great service, which is refreshing. I would like to see a return of the car wash and interior detail with service, as I think this would set the department apart from say your local mechanic. In closing, Steven and Nate have gone above and beyond to make me feel valued and pleased as a customer and have ensured if, and when it’s time for another vehicle, Jim Norton will be my first choice. More

Came from out of state and purchased a vehicle on December 1, 2023. (we have purchased several vehicles out of state in the past and never had a problem). Was given a temporary tag for my vehicle t December 1, 2023. (we have purchased several vehicles out of state in the past and never had a problem). Was given a temporary tag for my vehicle that expired after 60 days. They said they would process the registration for the state of Texas and send my license plates to me. It is past 60 days and currently my "temporary" tag has expired. I have made several calls and cannot get one single person at the dealership to return my call and let me know the problem. I called the Texas DMV today and tried to look up my registration using my VIN and they have no record of my vehicle in their system. Very unprofessional staff!!! I am left sitting here with expired tags and no one to help. Will definitely never shop here again and will tell everyone I know to stay away also! More

Made appointment a week in advance. Had an over 2 hour wait for routine Toyota care. Tired of waiting. Service wasn’t done. Will never return Went to Bob Howard in Edmond that sam Had an over 2 hour wait for routine Toyota care. Tired of waiting. Service wasn’t done. Will never return Went to Bob Howard in Edmond that same day. Make to make appointment. Serviced quickly no wait and they even washed my car More

I made an appointment to see a used car. When I showed up I was not allowed to speak to the sales manager I was told to ask for. It took 30 minutes for the sales team member, Leon Anthony, t When I showed up I was not allowed to speak to the sales manager I was told to ask for. It took 30 minutes for the sales team member, Leon Anthony, to get the car we made an appointment to see. While doing a walk around he received a phone call. He received at least 3 more calls during the test drive and while we talked about the situation we ended up with, which I see as very poor customer service. So on the test drive, Mr Anthony raved about their 120pt inspections and how there was not a single problem that could get passed their service department. Well, I have a list of issues. The detail job was poor at best. The front driver side tire was worn to less than 50% on the outer edge while the inside edge was likely over 80% like the other tires, alignment was the 120pt inspection. Then the transmission failed during the test drive. Having owned and worked on many cars, I know the signs of a failed torque converter and slipping transmission. The car barely made it back to the dealership. I was asked to sign a paper saying I would purchase the vehicle after the repair. I agreed on the condition that it got no less than a gm reman transmission (chevy car). I was told that was not an option and it would be repaired in house. I declined that offer. Mr Anthony asked my family and I to sit while he talked to his manager about the situation. 30 minutes later his manager came out and asked me if I would like to look at a Toyota avalon that was just traded in and was not yet listed, He offered me FIRST CHANCE AT THIS AMAZING DEAL! As I talked to them my wife looked the car up on their website where car fax shows it had been traded over a month ago. I agreed to look at it, as I have very little experience with those models. As we went outside I was informed this car was owned by a little old lady and garage kept. Another sales member said the same thing as we walked by. I will admit that the car was in better condition than the Chevy we originally looked at. Mr Anthony instructed me to turn back early on my test drive. I jokingly asked if he was worried about this transmission failing too, he replied "no this car has a 60k mile powertrain warranty" to which I asked, "how many years" he responded "5 yrs 60k miles, this car would leave you 20k miles of existing warranty to confidently drive", when I pointed out that we were in a 2018 Toyota on 12/30/23 he got pretty flustered and argued his point before offering to sell me an extended warranty. I declined by telling him this whole thing is feeling like a scam. On the way back, I flipped through the XM stations and I don't know many little old ladies that have hip hop nation and shade 45 saved in their top 5 stations. Buyer beware at this dealership. More

Jim Norton Toyota OKC assured us they DO NOT charge a premium on new vehicles like most every Toyota dealer is doing. Oh wait..THEY DO! It is called the $4000 Jim Norton Protection Package! After w premium on new vehicles like most every Toyota dealer is doing. Oh wait..THEY DO! It is called the $4000 Jim Norton Protection Package! After working with jntokc & waiting for over 2 months, 3 vehicles are on the way! We choose 1 & proceed to complete the deal. Surprise! No Package (premium) - No Deal! Jim Norton OKC be honest! Your package is the same as charging a premium! The difference is that yours is wrapped in very expensive nitrogen, tinted windows & svcs. Your response to our objection was, "There is a line of others that will pay!" We should have read the reviews. This dealer appears to be quite good at blurring the lines. More

I made an appointment for routine oil change and tire rotation at noon.. I got there at 1150 and, as usual, they always want to recommend hundreds of dollars in additional things that they say needs to b rotation at noon.. I got there at 1150 and, as usual, they always want to recommend hundreds of dollars in additional things that they say needs to be done.. That's fine, just said no to that.. The main complaint I have is the time it takes from when they pull the vehicle out of the service bay until they get the paperwork completed was about 40 minutes, and when I said that, the service writer (Robert Tharyn) smarted off and said, "that's why I told you it would take 1-1 1/2 hours".. I have never been so put off by a person that has no respect for peoples time as I was by his lack of concern.. We have bought numerous cars, even before Jim Norton was the owner of this dealership, and I have never seen such a messed up system as having to wait for as long to pay and be on my way as it did to perform the service in the first place. Why do they call it "express service" when it takes so much longer than competitors? Also, I was told they eliminated the veterans discount they used to give, so an oil change and tire rotation is now nearly $100.. We are in the market for a new car as I write this, and after the last three experiences I have had at Jim Norton, I am considering going back to Post Oak, or even changing car brands all together.. I know you will respond as you have to others on here, for me to call someone and listen to them tell me how sorry they are, but don't bother, if you don't care about people when they are right in front of you, I don't need lip service only to be treated poorly again the next time around. If you care to look up records to verify this the cardboard tag number for this service was T9079 and the invoice number is 1016342. More

We made a deal for a car on Saturday and planned to pick up the car Monday, we live out of town. Got a call Monday morning saying “sorry we sold the car Saturday afternoon. Very disappointing up the car Monday, we live out of town. Got a call Monday morning saying “sorry we sold the car Saturday afternoon. Very disappointing More

I initially wrote a good review about this dealership, but since that time I have regret doing so. I have tried to contact the dealership for over a week and no one has returned my calls. There were que but since that time I have regret doing so. I have tried to contact the dealership for over a week and no one has returned my calls. There were questions regarding the contract that I wanted clarified. Also, Heath, supposedly a manager informed my insurance agent that my car was so damaged that if it sat on the lot more than 3 days, it would be going to auction. I checked their website on August 3rd, my car was still on the lot. That was 21 days after we traded. I WILL NOT be doing business with Jim Norton Toyota again. If they cannot have the courtesy to return phone calls, they do not need my business. More