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Jim O'Neal Ford - Service Center

Sellersburg, IN

4.8
37 Reviews

37 Reviews of Jim O'Neal Ford - Service Center

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January 03, 2020

Careful evaluation of my car needs and good service I having oil change service and the mechanic found that I needed to replace the car lug nuts and the battery. I was in agreement with both and appre More

by Wayne.hobbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2019

4 issues with my auto. One fixed. 3 waiting on parts Transmission leaking and I have to wait until the 6th of Jan. to get it repaired. Would you consider that a serious issue? Maybe more damage would oc More

by tfetz07
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
December 11, 2019

Service as requested Just had routine service performed but it was done on time at a reasonable price. They have always taken care of my service work on time More

by mdw0118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2019

Everyone is always friendly and efficient. We have been going to Jim O’Neal since 2007 and would not consider going anywhere else.Great people great service. More

by Ford owner
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2019

Excellent Ford dealer! The only dealer I use for service for my vehicle. I purchased my vehicle at Jim oneil Ford because the price was right and the staff are always helpfu More

by Need a tank of gas!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rory Marker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Meagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Mason
September 24, 2019

I Highly recommend Jim O’Neal Ford I have been a customer if Jim O’Neal Ford for years. You can expect expertise, a friendly atmosphere, and excellent work. Sales, service, a well - sto More

by Liz White
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Employees in Service Department
September 23, 2019

Poor dealership My super duty didn’t come with a hitch adapter several friends that bought new like myself had one. Same trucks. Wouldn’t even offer one for cost. Bou More

by bopandgranny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Milby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy Plummer, Randy Weber
September 07, 2019

recall from ford, I had no problems They took me home . Took care of the recall. Then came after me when the work was done. Thank you. will use Jim O'Nell Ford the next time need servic More

by Papaw Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2019

Great service. Jeff Harris listens and cares about your problems, does his best to assist you with service needs I always leave satisfied by concerns gave been addre More

by Ford man
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2019

Service department needs help Very difficult to get appointments for service even though my car was purchased there. I first tried a chat on line, was told the service dept would c More

by KayEscape55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley on chat
Oct 09, 2019 -

Jim O'Neal Ford responded

Rob Raymer, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn that you had anything less than a stellar experience with us. Please reach out to our Service Manager Tim Whitlock at 812-734-5415 or tim.whitlock@jimonealford.com. We value your input and your business so we hope to speak with you soon.