Jim Shorkey North Hills Chrysler Dodge Jeep Ram

Not a good service experience. I can understand a service center being busy, but when you SCHEDULE a simple oil change it should not take an HOUR AND A HALF to complete. I did arri I can understand a service center being busy, but when you SCHEDULE a simple oil change it should not take an HOUR AND A HALF to complete. I did arrive 15 minutes ahead of my scheduled appointment. Not only did I sit and wait for an hour and a half for this oil change, but when I walked back to the service desk, saw my vehicle parked in a different spot than it was (indicating to me that they had serviced the vehicle), the tech saw me standing there and jumps up saying "I just have to finish your paperwork", at which time he got up walked the receipt and keys to me. I am very disappointed. I do not know if it has anything to do with the change in ownership, however, when the $60+K truck was purchased from Mick's, we did have a great dealership experience with the sales team. More

Quick and easy The whole process was quick and easy to get out the door. They were willing to work with me on a price point we both agreed upon. While I was there I The whole process was quick and easy to get out the door. They were willing to work with me on a price point we both agreed upon. While I was there I even got a free shoe shine. Very nice sales staff that is keeping your best interest in mind. Tristan was a great guy and it was good getting to know him. More

Worst experience I've ever had at a dealership. I went to Jim Shorkey looking to purchase a new 2017 Challenger GT and was met with what I can only describe as the worst sales experience of my life. I went to Jim Shorkey looking to purchase a new 2017 Challenger GT and was met with what I can only describe as the worst sales experience of my life. So bad in fact, that I never bought the car and will never return. The salesman was fantastic. Unfortunately, the same can't be said for the sales manager. I fully intended on purchasing the vehicle until I was told that they wouldn't give me a price for the car unless I agreed to take it home that very day. I fully intended on returning in a few days after I got the finances taken care of on my end. They however refused to so much as give me a price until the time of purchase, even though I told them that the price dictated whether I would be returning. It concluded with the sales manager arguing with me and ignorantly telling me that their dealership clearly wasn't a good fit for me. It was at this point I left more frustrated than I've ever been in my entire life. All I wanted was the price of the car. My advice: if you're looking to be treated respectfully and like a valued customer, look at literally any other dodge dealer in the Pittsburgh area. Even 1 star is too generous, but they don't let you post negative stars. Real score: -10/10 More

Awesome Service Experience Had a quick and easy experience with my state inspection would highly recommend getting your service done here. Chris did a great job and was very eff Had a quick and easy experience with my state inspection would highly recommend getting your service done here. Chris did a great job and was very efficient and cared about my time. Highly recommend! More

Great Sales Rep! My husband and I just bought a 2017 Durango and had the most helpful salesman! We set up an appointment with Brian Coyne and he had several models pu My husband and I just bought a 2017 Durango and had the most helpful salesman! We set up an appointment with Brian Coyne and he had several models pulled out for us to look at and keys ready for test drive when we arrived. He was very knowledgeable and friendly. We would recommend Brian to all of our friends and family! More

Finally fixed Took my 2015 caravan in for service. I was having a heating and cooling issue that would occur intermittently. We had a scheduling issue but service d Took my 2015 caravan in for service. I was having a heating and cooling issue that would occur intermittently. We had a scheduling issue but service dept accepted my vehicle and then fixed the problem just a few hours later. Thank you so much! I will return and refer others to your business!! More

service dept does a great job Rich was very patient with me and was very attentive with keeping me informed. It's a service dept I would recommend for future repairs. Rich was very patient with me and was very attentive with keeping me informed. It's a service dept I would recommend for future repairs. More

No ride to mall I guess they want me to wait 3 hours there Good service. But micks used to give us a car to go to mall as we waited Jim shorkey stopped that part of service is taking care of customer Jim needs Good service. But micks used to give us a car to go to mall as we waited Jim shorkey stopped that part of service is taking care of customer Jim needs to learn that Tended More

I could not get waited on. I went into the dealership on a Saturday afternoon and walked around the lot/showroom for about 20 minutes.I am interested in purchasing a new jeep Pa I went into the dealership on a Saturday afternoon and walked around the lot/showroom for about 20 minutes.I am interested in purchasing a new jeep Patriot or Renegade . They were not very busy from what I could see but could not even get a hello from them.Oh well,Guess they don't need my money.Kind of sad because it is only two miles from my home.I will not be going back EVER. More

Harassment After purchasing a vehicle at a different dealership (they had what I wanted) I was sent harassing text messages from the sales person I dealt with. U After purchasing a vehicle at a different dealership (they had what I wanted) I was sent harassing text messages from the sales person I dealt with. Upon telling friends about this, have found others know of people with similar issues. Tried contacting management and the owner with no luck. Won't be going there for service or anything else now despite it being close to where I reside. More