Jim Shorkey North Hills Chrysler Dodge Jeep Ram

Disappointing Service Department Customer Reps If I had not experienced more than once a disappointing conversation with the Service Department in a short period of time, I would give this dealersh If I had not experienced more than once a disappointing conversation with the Service Department in a short period of time, I would give this dealership 5 stars. Those in sales and sales management are wonderful and friendly but moving downstairs to the service department is entirely different. I went twice this week, trying to resolve a concerning issue to my Jeep with the paint chipping easily in areas not commonly hit by rocks. I was told both times that nothing could be done to "keep it pretty". Both individuals told me in their experience the flaws on my vehicle would not be a simple fix but needed a body shop. The second individual emphasized that he would like to know if another place would fix it after I shared of going to another dealership in my frustration and disappointment. I am posting this information to inform him and all who read reviews that I went to another place and was given an appointment. In front of my own eyes, in less than 1 hour, the issue I had for my paint chipped areas was fixed. I was taught what to use for washing, buffing and waxing to help protect my Jeep's paint. My intentions as a consumer is to see if I can submit all issues under warranty first but if not, I am willing to pay within reason. To those who have helped me in past sales and assistance, thank you, but the service department is actually the "heart" of the business and needed to maintain customer relations and keep us returning for future purchases. . I met one mechanic and he was quite knowledgeable. Unfortunately, he does work directly with the customers. From here, who reads this review will need to make up his/her own mind. More

Genuinely Fair - Yep I Said It - FAIR Steve Laudenberg worked with my mother in leasing a vehicle about a year ago. He treated her very fairly. The vehicle she wanted at a price she can af Steve Laudenberg worked with my mother in leasing a vehicle about a year ago. He treated her very fairly. The vehicle she wanted at a price she can afford. No aggressive push. Steve and his supervisor Tim Zawodniak got me a price lower than I thought was possible (sshhhhhh) and were both really a joy to speak with . Imagine that. I will and do recommend any family and/or friend to reach out to these guys when it comes time to purchase or lease a vehicle. I could not recommend them more. More

Jake Unger truly did a phenomenal job with aiding me in purchasing a 2019 Jeep Wrangler unlimited! Even with all the social distancing and restrictions in place everything couldn’t have gone smoother! purchasing a 2019 Jeep Wrangler unlimited! Even with all the social distancing and restrictions in place everything couldn’t have gone smoother! More

TYPICAL CAR DEALER CROOKS HAD A SALES AGREEMENT, WENT TO PICK UP CAR THEY TRIED TO HIDE (BURY) THE COST OF THE EXTENDED WARRANTY INTO THE PAYMENTS. THE WARRANTY THAT WAS SUPPO HAD A SALES AGREEMENT, WENT TO PICK UP CAR THEY TRIED TO HIDE (BURY) THE COST OF THE EXTENDED WARRANTY INTO THE PAYMENTS. THE WARRANTY THAT WAS SUPPOSED TO BE INCLUDED AT NO CHARGE IN THE SALES PRICE THE SALES MANAGER IS THE KING OF THE CROOKS AT JIM SHORKEY NORTH HILLS STAY CLEAR OF THIS PLACE More

Patrick Cassidy and Greg Lutz offer great customer service Purchased 2020 Jeep Wrangler Willys and we are happy with purchase. We traded in our older Wrangler and was just time to upgrade. Even with the s Purchased 2020 Jeep Wrangler Willys and we are happy with purchase. We traded in our older Wrangler and was just time to upgrade. Even with the social distancing going on at the time they made myself and my husband feel appreciated as their customers. The transaction was certainly different than in the past due to restrictions but actually went smooth and was faster also completing. We are hoping to purchase a new dodge ram from them next year. We recommend Shorkey Jeep Dodge. More

Alex & Torri are a great team & got me the Jeep I wanted at the price I was comfortable with. I couldn’t be happier! #dreamteam at the price I was comfortable with. I couldn’t be happier! #dreamteam More

I can’t thank Alex enough for all he has done with helping me get my first car ‼️ He was very intended to my needs and got me exactly what I wanted definitely will always get my cars from Alex helping me get my first car ‼️ He was very intended to my needs and got me exactly what I wanted definitely will always get my cars from Alex More

Jake Unger did A great job helping me buy my 2019 Jeep Grand Cherokee limited..He understood what I wanted and took care of it... He listens.... Grand Cherokee limited..He understood what I wanted and took care of it... He listens.... More

Great selection of new and used vehicles! All the staff are very nice and helpful. I bought my car off Alex, and it was the BEST car buying experience I’ve ever had!!! highly recommend! are very nice and helpful. I bought my car off Alex, and it was the BEST car buying experience I’ve ever had!!! highly recommend! More

Alex is awesome he helped me the best way same with lemont !! Very kind and considerate!! I wouldn’t go to anyone else ! My first car is cute lemont !! Very kind and considerate!! I wouldn’t go to anyone else ! My first car is cute More