Jim Tidwell Ford

My service advisor Candace Waterman is always professional. Every time I get my service done at Jim Tidwell Ford they are always on point. Thanks again for a great job. professional. Every time I get my service done at Jim Tidwell Ford they are always on point. Thanks again for a great job. More

Patrick was great took care of all my needs. He was so much better then Candace who I have dealt with in the past. He was so much better then Candace who I have dealt with in the past. More

Salesman Justin was very nice. A little delayed in vehicle delivery. A little disappointed that vehicle was delivered with bed liner and tint. A little delayed in vehicle delivery. A little disappointed that vehicle was delivered with bed liner and tint. More

My service rep was very friendly, helpful, and amazing. He was very polite and professional. He was very polite and professional. More

Very good. Professional service. Definitely be back if necessary. I appreciate the manner everything as handled Professional service. Definitely be back if necessary. I appreciate the manner everything as handled More

I took my car to be serviced there, they were the most thorough service dept I have ever worked with. Honest and detailed and I truly trust in what they say. I will definitely be back in the future! thorough service dept I have ever worked with. Honest and detailed and I truly trust in what they say. I will definitely be back in the future! More

James did a very good job of getting us through the buying process and finalizing the paper work buying process and finalizing the paper work More

We worked with Ty and he was fantastic! Very kind and professional. He had the car we wanted to test drive ready and waiting for us as soon as we got to the dealership. As soon as we finish Very kind and professional. He had the car we wanted to test drive ready and waiting for us as soon as we got to the dealership. As soon as we finished the test drive he immediately got to work on our paperwork. It was a very smooth and hassle free process. Very pleased with our experience and our new car! Thanks so much to Ty and Jim Tidwell Ford!! More

Good service, quick repair of my truck DEF issue and communicated well until the job was complete. communicated well until the job was complete. More

I’ve brought my 2020 Escape here for all of my scheduled maintenance, oil changes, and for recall service. I regret that I can’t give more than three stars, but my last trip to the service department was le maintenance, oil changes, and for recall service. I regret that I can’t give more than three stars, but my last trip to the service department was less than exemplary. I made an appointment on Friday, Jan. 3, 2025, for a 60K maintenance package, in addition to a company issued recall (an issue with the front passenger door). My appointment was for 9:30am. At 4 p.m., the service department called to inform me that work had not yet started on my car (when I left it in the morning, I was asked if I would wait for it; I’m glad I didn’t). I went back and got the car because I needed it for the weekend. The CSR made me an appointment for Monday morning, Jan. 6. Why make appointments? I’m pleased with the actual work done on the car, but not with the poor scheduling. More