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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
755 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 755 reviews

December 23, 2024

The shop found a problem covered by a TSB, but had to order the wiring harness. They returned the truck, called me when the part arrived to promptly schedule the replacement, and finished the repair wit More

by DF30144
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Armstrong
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Dec 24, 2024 -

Jim Tidwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2024

Everything I needed was completed in a timely manner and my advisor was knowledgeable on what was needed. More

by jkuntz22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Streetman
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Dec 24, 2024 -

Jim Tidwell Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 19, 2024

They had a great selection of vechiles i was looking for and Mike Gregg went immediately verified the vehicle was there More

by dkblueridge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michell Gregg
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Dec 21, 2024 -

Jim Tidwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. We hope you have a great day!

December 18, 2024

Jonny Street man was professional, friendly answering all my questions. Work was completed in the time frame he gave me. Your reception area was a pleasant and clean. More

by Tresseljan
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Dec 21, 2024 -

Jim Tidwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2024

Awesome customer service! I was able to schedule an appointment the same day I called. Everyone was friendly. More

by ldobson0118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Dec 21, 2024 -

Jim Tidwell Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 16, 2024

I appreciate the assistance provided by employee Candace. She has been great. I recommend her for future services. More

by toureix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace waterman
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Dec 22, 2024 -

Jim Tidwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. We hope you have a great day!

December 16, 2024

People are very nice but service is not always the best. They usually have my car longer than stated which is inconvenient. They seem unorganized when it comes to what parts are needed before scheduling yo More

by mnward88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nester
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Dec 20, 2024 -

Jim Tidwell Ford responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Jeremy Smith General Manager jsmith@group1auto.com

December 13, 2024

I made an appointment to get my oil changed at 10:15 AM and didn’t get done until 12:45 PM I waited 2 and a half hours just for an oil change! More

by bowlib20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cami
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Dec 14, 2024 -

Jim Tidwell Ford responded

bowlib20, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the extended wait time on your recent appointment. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more details of your experience and how we can improve in the future. Jeremy Smith General Manager jsmith@group1auto.com

December 13, 2024

Bad experience. 2.5 hours for oil change with appointment. Did not get DEF top off. Did not change air fikter and tire pressure warning went off 5 mibs after i l More

by PAUL.COLELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Dec 14, 2024 -

Jim Tidwell Ford responded

PAUL.COLELLA, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent service experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Thank you, Jeremy Smith General Manager jsmith@group1auto.com

December 12, 2024

Awesome service from both the service manager Tommy & service advisor Candace. Quick repair and turnaround. Good experience More

by Terrywardlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Powers and Candace Waterman
Report | Print
Dec 13, 2024 -

Jim Tidwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tommy, Candace and the team here at Jim Tidwell Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

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