
Jim Tidwell Ford
Kennesaw, GA
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Service Scheduling. A breeze. Communication from Josh was pretty much seamless. Great Cust service. Can’t speak for sales, but service did great by me. A breeze. Communication from Josh was pretty much seamless. Great Cust service. Can’t speak for sales, but service did great by me. More
When I brought my Ford Ranger in for service, I knew my battery was bad, but I wanted to get a second opinion. The Ford dealership told me there was nothing wrong with it even though it wouldn’t hold a cha battery was bad, but I wanted to get a second opinion. The Ford dealership told me there was nothing wrong with it even though it wouldn’t hold a charge. They need to check their equipment. More
Beat service ever! I enjoy how personable, attentive, and genuine everyone is at Jim Tidwell. I drive past another Ford service center to come here every time I need I enjoy how personable, attentive, and genuine everyone is at Jim Tidwell. I drive past another Ford service center to come here every time I need maintenance all because I favor the customer service at Jim Tidwell that much! More
Purchasing my new truck from Jim Tidwell Ford was a great experience.. My Salesman Brandon, was very knowledgeable and a pleasure to work with while ordering my truck. When it arrived, he took care of the ex experience.. My Salesman Brandon, was very knowledgeable and a pleasure to work with while ordering my truck. When it arrived, he took care of the extras I ordered and we set up a time for me to come in and do the financing. I was connected with Damane and he had everything ready and the process went very smooth. Afterwards, Brandon walked me to my new Tremor and showed me the features and walked me through my phone set up. The overall experience was fantastic and I highly recommend them! More
The dealership is awesome! Each time I’ve visited the facility was very clean and refreshing. Staff was always friendly just like family. The service advisor, Jonny Streetman Each time I’ve visited the facility was very clean and refreshing. Staff was always friendly just like family. The service advisor, Jonny Streetman treats you like family, is very helpful and knowledgeable! He knows his product AND the competitors. Every time I come in for service, I nearly leave with a new vehicle. The showroom is very well displayed. When I’m ready for another pickup, I’ll be coming to see Daniel Goldstein. His brother Tim says he moves many vehicles. I figure he’s very knowledgeable as well and listens well to the customer. I’ve always had a pleasant experience each time. Never caught them on an off day. Even when very busy….they take great care of the customer. My next vehicle will either be The Rouse version of the F250 diesel 4X4 or the Rouse F150 Platinum 4X4. Keep up the great work. I highly recommend your dealership. More
Josh was great! Extremely helpful! Will definitely use Jim Tidwell Ford as our dealer of choice even though we didn’t buy the Bronco from them! Extremely helpful! Will definitely use Jim Tidwell Ford as our dealer of choice even though we didn’t buy the Bronco from them! More
Each time I go to Jim Tidwell Ford for car service & repair, their Customer Service department DISAPPOINTS me in some kind of way. Today, I went for an “Oil Change”. TWO Hours and THIRTY Minutes later, repair, their Customer Service department DISAPPOINTS me in some kind of way. Today, I went for an “Oil Change”. TWO Hours and THIRTY Minutes later, I was urgently requesting the completion of my vehicle. I needed to leave for an important meeting that I couldn’t reschedule. I’ve decided it’s time to find another Ford Dealership for future service. The time before this I scheduled an appointment only to arrive & they told me I had to leave my car there for at least 3-5 days; they weren’t sure & couldn’t provide a loaner car. They originally told me I could wait for the repairs needed. I’m done being disappointed by this dealership. More