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Jim Tidwell Ford

Kennesaw, GA

4.6
856 Reviews

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 856 reviews

August 14, 2025

They're very nice people and very quick of what they do. It didn't take very long at all More

by Phillipsnathiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 16, 2025 -

Jim Tidwell Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

Aug 16, 2025 -

Phillipsnathiel responded

Yes thank you

August 06, 2025

Josh was amazing. Very attentive and got me in and out quickly. I will definitely be a repeat customer. More

by Susan H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 06, 2025 -

Jim Tidwell Ford responded

Hi Susan, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

August 06, 2025

Service Scheduling. A breeze. Communication from Josh was pretty much seamless. Great Cust service. Can’t speak for sales, but service did great by me. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Kern
Aug 07, 2025 -

Jim Tidwell Ford responded

Hi Matt, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

August 06, 2025

When I brought my Ford Ranger in for service, I knew my battery was bad, but I wanted to get a second opinion. The Ford dealership told me there was nothing wrong with it even though it wouldn’t hold a cha More

by alfurkert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 12, 2025 -

Jim Tidwell Ford responded

Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with our service. Rest assured, we will review our equipment as well as your visit and make necessary improvements to provide you with better service in the future. Thank you for choosing us for your vehicle needs.

August 02, 2025

Beat service ever! I enjoy how personable, attentive, and genuine everyone is at Jim Tidwell. I drive past another Ford service center to come here every time I need More

by Liz-james
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 03, 2025 -

Jim Tidwell Ford responded

Hi Liz, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 01, 2025

Purchasing my new truck from Jim Tidwell Ford was a great experience.. My Salesman Brandon, was very knowledgeable and a pleasure to work with while ordering my truck. When it arrived, he took care of the ex More

by Gfostertxn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Johnson and Damane
Aug 03, 2025 -

Jim Tidwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2025

The dealership is awesome! Each time I’ve visited the facility was very clean and refreshing. Staff was always friendly just like family. The service advisor, Jonny Streetman More

by Cessna Skyhawk Turbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
Aug 03, 2025 -

Jim Tidwell Ford responded

Cessna, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

July 31, 2025

Excellent service. I would highly recommend them. They treated me extremely well and made sure I was completely satisfied. More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny
Aug 03, 2025 -

Jim Tidwell Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2025

Josh was great! Extremely helpful! Will definitely use Jim Tidwell Ford as our dealer of choice even though we didn’t buy the Bronco from them! More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 03, 2025 -

Jim Tidwell Ford responded

Hello Kurt, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. If you have any further questions, please give us a call. We're always happy to help!

July 30, 2025

Each time I go to Jim Tidwell Ford for car service & repair, their Customer Service department DISAPPOINTS me in some kind of way. Today, I went for an “Oil Change”. TWO Hours and THIRTY Minutes later, More

by LJ Ford Fusion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole
Aug 03, 2025 -

Jim Tidwell Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me.    Cory Williams, Service Manager Jim Tidwell Ford | jaycenwilliams@Group1Auto.com