Jim Tidwell Ford

I don’t know if you dealership is going through staff changes. I’m glad that the job is thorough but the turnaround on receiving your vehicle back is horrible. My explorer it took about a week to come ba changes. I’m glad that the job is thorough but the turnaround on receiving your vehicle back is horrible. My explorer it took about a week to come back to me last month and with my F150 it took 2 to 3 days. I hope you guys could come up with a dealership is going through staff changes. I’m glad that the job is thorough but the turnaround on receiving your vehicle back is horrible. My explorer it took about a week to come back to me last month and with my F150 it took 2 to 3 days. I hope you guys could come up with a better solution on the fixing of the vehicle. If not, I will be taking my car to another major Ford dealer ship trying to give you guys the benefit of the doubt. More

Tidwell Ford was professional and courteous during my service appointment. They completed the service in the time mentioned and answered my multiple questions. This was my first time using the service de service appointment. They completed the service in the time mentioned and answered my multiple questions. This was my first time using the service department and I will return for subsequent service. More

Quick service for a 100,000 mile service. Everything done professionally and limited down time. Everything done professionally and limited down time. More

Jonathan was awesome! Handled my time at the dealership effectively and efficiently. He truly cares for his customers. Also very knowledgeable and considerate! Look forwa Handled my time at the dealership effectively and efficiently. He truly cares for his customers. Also very knowledgeable and considerate! Look forward to my next visit! More

Was not inform on first call that making appointment (8:30AM) not explained did not mean car being services upon arrival.(RECALL) Indicated upon scheduling I would wait for my car. This did not happen (8:30AM) not explained did not mean car being services upon arrival.(RECALL) Indicated upon scheduling I would wait for my car. This did not happen service advisor informed me two cars ahead would need to leave had to call for a ride home. My service extended two days and upon arrival vehicle was completed but paperwork of service was not. Told would be sent as of this date I have not received any paperwork. In addition received two recalls only one could be accomplished. Found this also questionable second recall has to do with clips on windshield I was driving on the Interstate and rubber molding on passenger came loose and one on drivers side was also coming loose. Very interesting this had never happen before only after being in service department? Very disappointed in my encounter and have strong concerned I would risk returning for service. More

Excellent work. Trying to get Service Manager on the phone is a problem. I left messages for him and he never called back. Even let the service advisor to tell him Trying to get Service Manager on the phone is a problem. I left messages for him and he never called back. Even let the service advisor to tell him and no response. More

They are very helpful, would do business with them again. Very pleasant people to work with. again. Very pleasant people to work with. More

l purchased my 2001 F150 from Tidwell new. lt has been serviced there since new. Always received good service at a reasonable price. lt has been serviced there since new. Always received good service at a reasonable price. More

Great experience. This has been the only dealership that didn't try any high pressure sales tactics. Very friendly and helpful. Not a single complaint. Thank you! This has been the only dealership that didn't try any high pressure sales tactics. Very friendly and helpful. Not a single complaint. Thank you! More

Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to d Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks! More