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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
774 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 774 reviews

March 26, 2024

Communicated commitment to finish repairs and clearly define issues and went to resolve problems . Service advisor Caleb was very professional. More

by Trapdoor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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Mar 29, 2024 -

Jim Tidwell Ford responded

Thank you for sharing your experience! We're glad that the dealership communicated our commitment to finishing repairs, defined issues clearly, and resolved problems effectively. Caleb's professionalism is appreciated, and if you have any more feedback or need further assistance, please feel free to let us know.

March 26, 2024

Terrible experience. Wasted an hour driving there (and another driving back) to look at vehicles that they supposedly had, but were not available. I told the salesman tha More

by JS
Recommend Dealer
No
Employees Worked With
Oscar
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Mar 27, 2024 -

Jim Tidwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Jim Tidwell Ford responded

Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeremy Smith General Manager jsmith@group1auto.com

March 22, 2024

Overall the dealership is good and try it’s best to make customer to deliver good service would come back. More

by Cristonfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Mar 26, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

Jim Tidwell Ford had really, really great customer service and I highly enjoyed the experience and would recommend! More

by lakendean2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce
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Mar 26, 2024 -

Jim Tidwell Ford responded

That's fantastic to hear! We're thrilled that you had a great experience with our customer service at Jim Tidwell Ford. Thank you for recommending us, and we appreciate your kind words. If you or anyone you know needs automotive assistance in the future, we'll be here to provide excellent service.

March 22, 2024

Caleb Spurling was very helpful and courteous to us. We brought both of our trucks in for service and repair. More

by redfernju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Spurling and Johnny
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Mar 26, 2024 -

Jim Tidwell Ford responded

Thank you for sharing your experience with Caleb! We're glad to hear that he was very helpful and courteous during your visit for service and repair on both of your trucks. We appreciate your business and look forward to serving you again!

March 21, 2024

Went above and beyond in helping with a warranty issue to ensure my truck was fixed properly More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick and Josh
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Mar 23, 2024 -

Jim Tidwell Ford responded

Thank you for letting us know! We're committed to going above and beyond to ensure your satisfaction and the proper maintenance of your vehicle.

March 16, 2024

All of the employees were courteous and professional very eager to assist you in anyway they could More

by William Garcia 53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CALEB, SPURLING
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Mar 20, 2024 -

Jim Tidwell Ford responded

Thank you for the kind words William! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 15, 2024

Our experience was very easy and precise. Really enjoyed working with VC. He was great to work with. More

by James.Kelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
VC
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Mar 16, 2024 -

Jim Tidwell Ford responded

That's fantastic to hear! We're glad that your experience was easy and precise, and we appreciate your feedback about VC. We strive to provide excellent service, and we're thrilled that he was great to work with. We're here to help and ensure your satisfaction with our services.

March 14, 2024

The service center provides friendly and professional service. They staff are willing to answer questions and go the extra mile More

by Bronco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 16, 2024 -

Jim Tidwell Ford responded

That's great to hear! We're glad that the service center provides friendly and professional service and that the staff are helpful and willing to go the extra mile to assist you. We're here to help and ensure your satisfaction with our services.

March 12, 2024

Patrick did a great job with me and my vehicle this week. Courteous and communicative. Far better experience than last time More

by DaveandRoseReich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Mar 15, 2024 -

Jim Tidwell Ford responded

We're delighted to hear that Patrick provided you with great service for you and your vehicle this week. Your satisfaction is our priority, and we're committed to delivering excellent customer experiences. We appreciate your feedback and are pleased to know that your experience was far better than last time. Thank you for choosing us, and we look forward to serving you again!

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