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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
755 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 755 reviews

January 29, 2024

Bruce , made my car purchases super easy and smooth . He was really friendly and helpful . More

by Miroslava Montiel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Wanjohi
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Jan 31, 2024 -

Jim Tidwell Ford responded

We're glad to hear that Bruce made your car purchase easy and smooth, providing friendly and helpful assistance. Thank you for choosing us, and we hope you enjoy your new car!

January 26, 2024

I can’t say enough about the service agent I deal with. Michael Guitar is best. I wouldn’t do business with anyone but him. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guitar
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Jan 30, 2024 -

Jim Tidwell Ford responded

Thank you for the kind words Paul! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

I did not have an appointment and they were able to get me in and get me hooked up to a new battery. More

by cmbowen16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
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Jan 24, 2024 -

Jim Tidwell Ford responded

We're glad to hear that despite not having an appointment, they were able to accommodate you and get you hooked up to a new battery. Providing quick and efficient service is important to us. Thank you for choosing us, and we appreciate your positive feedback. We look forward to serving you again in the future!

January 17, 2024

amazing service, first time and i will go back for service my raptor, Michael Guittar did amazing job helping me. More

by julio sldn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guittar
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Jan 19, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had an amazing service experience, and that Michael did an outstanding job helping you with your Raptor. Safe travels and continued satisfaction with your Raptor!

January 17, 2024

My service advisor was very professional and extremely helpful. I would definitely return to this location. More

by man362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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Jan 19, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 16, 2024

Good service. Wish I knew that the person who could do the work was sick the day of the appointment. More

by Jim_mcginnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jan 19, 2024 -

Jim Tidwell Ford responded

We are sorry to hear that there was an unexpected situation with the person who could perform the work being sick on the day of your appointment. It can be frustrating when unforeseen circumstances affect service appointments. We appreciate your business. We are excited to help you in the future.

January 15, 2024

This was a quick appointment with excellent service and a good price for the work performed. More

by Samsuds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Spurling
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Jan 17, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

They hit the vehicle ready on time Good job would have liked to have the truck washed. More

by cprman1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Brown
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Jan 13, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a good and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Was charged $190 (which was the discounted price) to fix a noise coming from the trunk luggage compartment. Picked up the car and noise was still present. Ended up fixing the noise at home the next day. App More

by scows.bionics_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jan 16, 2024 -

Jim Tidwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Jim Tidwell Ford responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Jeremy Smith General Manager jsmith3@Group1Auto.com

January 06, 2024

Heater not working. Quick diagnosis of the problem. Quick fix. Got vehicle back the next day. More

by mriggans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 09, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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