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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
754 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 754 reviews

December 04, 2023

My service advisor Michael Guitarr is awesome . Wonderful customer service !! He is truly an asset to your dealership More

by susanlrosario1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guitarr
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Dec 06, 2023 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a wonderful experience and that Michael provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

Absolutely the best customer service experience I have ever had at an automobile dealership in my life. (And I'm 78!) My service writer, Courtney, was personable, knowledgeable, efficient and went the ext More

by roylantze5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Brown
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Dec 06, 2023 -

Jim Tidwell Ford responded

That's wonderful to hear! Having the best customer service experience, especially after several years of engaging with automobile dealerships, is truly exceptional. Courtney's personable and knowledgeable approach, along with going the extra mile for a pleasant service experience, clearly made an impact. Your loyalty to Jim Tidwell Ford for your future purchase of a Mustang speaks volumes about the outstanding service you received. Thank you for your business and the 5-stars!

Dec 06, 2023 -

roylantze5 responded

You're most certainly welcome. See you soon for my next service and in two years for my next Mustang!

December 03, 2023

Our purchase was easy and everyone was very helpful. Glad we went with Jim Tidwell. More

by Lisasanchez0131
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 05, 2023 -

Jim Tidwell Ford responded

Congratulations on your new vehicle! We are thrilled to have provided you with an easy sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Great service, friendly and helpful staff! I had a great experience getting my car serviced. Highly recommend More

by Julie D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace Waterman
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Dec 06, 2023 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

I needed running boards for my F150 and I got them at a great price. Mike Buck takes great care of his customers More

by jtilenis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Buck, Ty Wilson
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Dec 05, 2023 -

Jim Tidwell Ford responded

That's fantastic to hear! Getting the running boards you needed at a great price and receiving excellent customer service from Mike must have made the whole experience satisfying. It's wonderful when you find someone who goes above and beyond to take care of customers' needs. Thank you for your business!

December 01, 2023

Everyone was courteous and friendly. My service technician Jonny was superb he answered all my questions and made suggestions for additional services needed. More

by theodorecurrie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny
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Dec 02, 2023 -

Jim Tidwell Ford responded

It's fantastic that you had such a positive experience at the service center! Having a courteous and friendly team, along with a knowledgeable technician like Jonny who takes the time to answer questions and provide helpful suggestions, can enhance the overall service visit. Thank you for your business!

November 27, 2023

Very clean and organized as well as professional. Very happy and will come back again. More

by horacioreyes123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guittar
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Nov 29, 2023 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 25, 2023

Michael guitarr was the best service agent he took good care of my vehicle and service needs. Always kind and courteous and go above and beyond.Nurse at CVS Minute Clinic. More

by michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guitarr
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Nov 30, 2023 -

Jim Tidwell Ford responded

It's wonderful to hear that Michael provided such exceptional service and care for your vehicle's needs! Service agents who go above and beyond, displaying kindness and courtesy, truly make a difference in the overall experience. Thank you for your business!

November 25, 2023

Great service and quick turn around. My ford hasn’t been anywhere but here for service. More

by andrew.bailey84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Nov 28, 2023 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 25, 2023

They have provided great service to me since 1992 when I bought my first Ford from them. I am very satisfied with the service and the personnel. More

by hollidayharold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Smith
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Nov 29, 2023 -

Jim Tidwell Ford responded

That's incredibly impressive loyalty to Jim Tidwell Ford since 1992! It's fantastic to hear that you've had consistently great service and satisfaction over the years with both the service and personnel. Long-term relationships like this really speak volumes about the quality of service and care provided. Thank you for your loyalty and your business!

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