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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
790 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 790 reviews

January 16, 2024

Good service. Wish I knew that the person who could do the work was sick the day of the appointment. More

by Jim_mcginnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jan 19, 2024 -

Jim Tidwell Ford responded

We are sorry to hear that there was an unexpected situation with the person who could perform the work being sick on the day of your appointment. It can be frustrating when unforeseen circumstances affect service appointments. We appreciate your business. We are excited to help you in the future.

January 15, 2024

This was a quick appointment with excellent service and a good price for the work performed. More

by Samsuds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Spurling
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Jan 17, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 11, 2024

Was charged $190 (which was the discounted price) to fix a noise coming from the trunk luggage compartment. Picked up the car and noise was still present. Ended up fixing the noise at home the next day. App More

by scows.bionics_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jan 16, 2024 -

Jim Tidwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Jim Tidwell Ford responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Jeremy Smith General Manager jsmith3@Group1Auto.com

January 11, 2024

They hit the vehicle ready on time Good job would have liked to have the truck washed. More

by cprman1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Brown
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Jan 13, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a good and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

Heater not working. Quick diagnosis of the problem. Quick fix. Got vehicle back the next day. More

by mriggans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 09, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Very good job on my brake replacement. They were efficient and provided very good service. More

by Rhbryan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Brown
Report | Print
Jan 06, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

The service department is awesome. Candace is my go to everytime. FYI, give her a raise😍♥️💯 More

by staceyg1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace and Josh
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Jan 09, 2024 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a great experience and that Candace provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 31, 2023

Great service as always. Friendly and knowledgeable staff. Very informative concerning preventive maintenance. Takes excellent care of my vehicle More

by maadavis88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hannah
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Jan 03, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

Great staff that care about their customers! They take time with you and review everything about your service More

by Janice Steadman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Jan 03, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

Jonny Streetman in service dept was great to work with. Took all our concerns seriously and kept in touch with us More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
Report | Print
Jan 03, 2024 -

Jim Tidwell Ford responded

Thank you for the kind words Chris! We are very happy to hear that we were able to provide you with an enjoyable experience!

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