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Jim Tidwell Ford

Kennesaw, GA

4.6
754 Reviews

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 754 reviews

March 18, 2025

This was my first time servicing my vehicle at Jim Tidwell. From the time I entered everyone was courteous and friendly. My service consultant Patrick was awesome. He was very friendly, professiona More

by Knkfan41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Mar 22, 2025 -

Jim Tidwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

I had a great experience at Jim Tidwell Ford, thanks to Jonathan! He was very nice, professional, and provided excellent service. He made sure everything went smoothly and was always available to assist. H More

by daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 22, 2025 -

Jim Tidwell Ford responded

Hello Daniel, we're happy you found Jonathan to be so supportive during your experience here at Jim Tidwell Ford. Thanks for the recommendation, and have an amazing day!

March 15, 2025

Jonny at Tidwell Ford always treats me right and saves me money! It’s a nice feeling to trust your service writer! More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny streetman
Mar 19, 2025 -

Jim Tidwell Ford responded

Hi Betsy, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

March 13, 2025

Daunte was my mobile tech. ..he was exceptionally professional, prompt and personable. Wish I could have him work on both of my Fords all the time! More

by danbpilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daunte
Mar 16, 2025 -

Jim Tidwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

Made a reservation for maintenance and arrived on time. They took my truck right away and it was ready in less than 2 hours. They kept me informed by text which was nice. The service agent had my records a More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor
Mar 16, 2025 -

Jim Tidwell Ford responded

Hi Scott, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 12, 2025

The customer service agent was very helpful and personable and answered all my questions even a question regarding a different issue having nothing to do with the reason for my visit. Nes the agent More

by Sankofa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nes
Mar 12, 2025 -

Sankofa responded

The customer service received on 03/11/2025 was great and that is why I keep bring my car back for servicing.

Mar 16, 2025 -

Jim Tidwell Ford responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

Service never fails to be slow. Focus is getting you in and not out. Needs focus More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Mar 13, 2025 -

Jim Tidwell Ford responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Thanks, Jeremy Smith General Manager jsmith@group1auto.com

March 11, 2025

Jeremy, the GM! Josh, the Service Director! Johnny, the Service Writer! An awesome group of guys and ones who will take great care of you! We’re very appreciativ More

by Mick D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, Josh, Johnny
Mar 14, 2025 -

Jim Tidwell Ford responded

Hello Mick, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

March 10, 2025

Service was excellent. I will be returning to have more service on.my vehicle. I will strongly recommend Tidwell Ford to my friends.. More

by hosaha51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Mar 13, 2025 -

Jim Tidwell Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2025

Tidwell is the most professional dealership I have ever used. The staff are extremely polite and helpfully. I have confidence in their abilities and trust them implicitly. More

by robherring54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
Mar 12, 2025 -

Jim Tidwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. We hope you have a great day!

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