Jim Tidwell Ford

Jonathan was a great help in helping me with questions and concerns I had about my vehicle, freshened up my key too, much appreciated and concerns I had about my vehicle, freshened up my key too, much appreciated More

This dealership normally gets my vehicle back in a timely manner. The service staff is always helpful. manner. The service staff is always helpful. More

Excellent Service I dropped my car off around 7 and if was finished around 10:15 was finished around 10:15 More

Great service and timely. Work accomplished when promised. Device people were helpful and the waiting area was clean and comfortable Work accomplished when promised. Device people were helpful and the waiting area was clean and comfortable More

In and out quickly. 100,000 mile service done and was ready in no time. Excellent communication from both the tech and the advisor. 100,000 mile service done and was ready in no time. Excellent communication from both the tech and the advisor. More

Dealership was fine. Not everything was done on my oil change and service. The wiper fluid was left empty. Not everything was done on my oil change and service. The wiper fluid was left empty. More

Sandy in the service department is a Rock star! !! Makes everyone seem so important and welcomed. !! Makes everyone seem so important and welcomed. More

Great service by the team, Mr Josh Bass was very helpful and attentive to my problem. and attentive to my problem. More

Easy to schedule appointment and dealer was timely with completing work. Did not have to sit around all day. Pleasant personnel. completing work. Did not have to sit around all day. Pleasant personnel. More

Sandi In service was very friendly, helpful and accommodating. However, I’m disappointed with the service technician/mechanic who worked on the car. I found the oil dipstick laying horizontally on accommodating. However, I’m disappointed with the service technician/mechanic who worked on the car. I found the oil dipstick laying horizontally on top of the engine instead of the tube where it should have been inserted. It was a good thing I looked under the hood after picking up the car. I’m also disappointed with the Ford Motor Company for poor quality with their engines. My 2018 Explorer had less than 50K miles and I needed a new engine mount and timing gear cover gasket…totally unacceptable! It was a good thing I purchased the extended premium warranty package which saved me approximately 4-5K dollars. More