Jim Tidwell Ford

Took 3 hrs to get oil change the service tech I dealt with only got with me for a update on progress one time 20 minutes before it was ready he assured me it would only be 15 minutes longer it was actual with only got with me for a update on progress one time 20 minutes before it was ready he assured me it would only be 15 minutes longer it was actually 20 he lied your dealership is not the same boy fish in the network I will try my best to use someone else I n the future your people are very friendly on the front end but the other end a lacking no matter how many fancy shirts they wear More

Great service, kept me updated every step of the way. They were able to help me very quickly. They were able to help me very quickly. More

Fast, friendly and excellent service. Quick check in. Took right at 2 hours to complete service. No complaints. Quick check in. Took right at 2 hours to complete service. No complaints. More

Service is prompt and courteous. The waiting area is clean and comfortable. Pricing for work is fair. The waiting area is clean and comfortable. Pricing for work is fair. More

Thank you to Ted , he did a great job, very easy to work with . I told him what I was looking for and he made it happen . Had my trade worked out and my new vehicle delivered to me in less than 48 hours fro with . I told him what I was looking for and he made it happen . Had my trade worked out and my new vehicle delivered to me in less than 48 hours from GA to NC . Amazing customer service ! More

Had a great experience at Tidwell ford. My salesperson Destany was very helpful in making this deal happen. Was great enough to recommend to my friends and family. My salesperson Destany was very helpful in making this deal happen. Was great enough to recommend to my friends and family. More

Service at this dealership seems inconsistent. First visit wasn’t a great experience. My last visit was pretty positive. I would need more data/time/experience with this dealership before I felt c First visit wasn’t a great experience. My last visit was pretty positive. I would need more data/time/experience with this dealership before I felt comfortable recommending to friends and family. Word of mouth is an extremely effective advertisement that can help or hurt. I just want to be sure before I do either, endorse or not endorse. More

The service department was horrible with the service for my car it took extremely to long for a job the should have bin completed back in december the problem returned a second time it took two weeks almost my car it took extremely to long for a job the should have bin completed back in december the problem returned a second time it took two weeks almost and i paid for a rental car very costly im sure no one really care about this but im sure that i will never come again i requested to speak with the service manager for two days no response or call i left messages but again i hope no one ever experience this horrible service and never come there to get there car worked on ....NEVER More

I’ve come to this dealership multiple times for a simple oil change. I used to feel valued as a customer but no longer thanks to service advisor 2745 Johnathan (Johnny) Streetman. Typically, he does not spe oil change. I used to feel valued as a customer but no longer thanks to service advisor 2745 Johnathan (Johnny) Streetman. Typically, he does not speak or address you unless spoken to. He has no customer service acumen. It was clear that he was preoccupied and reluctant to divert his attention to assist me, which immediately made me feel unwelcome. He lied and stated “we do not take walk-ins” when I stated I was here for an oil change without an appointment. When I addressed that comment which was both abrupt and inaccurate he stated well it would be over 3 hours and I’ll have to schedule anyone who comes before you. While I fully understand and respect appointment scheduling and wait times, it was the tone, attitude, and overall disingenuous behavior that left a negative impression. I’ve never minded waiting, as I bring my work laptop and am prepared for delays. But the dismissive manner in which I was spoken to made me question whether I was welcome or valued as a customer. On top of that, Johnathan called me and stated the vehicle should be ready in 10–15 minutes. However, no follow-up ever came. I continued working while waiting for a callback, text, or email—none of which I received. Meanwhile, I watched as other representatives actively engaged with their customers, walking them through their service or informing them when their vehicles were ready. Why was I left sitting for four more hours without any communication? That level of inconsistency in service is extremely frustrating and unprofessional. When I finally brought up the issue of the lack of communication directly to him, he took no accountability. There was no apology—only a defensive comment that he had “called to let me know it should be done soon.” Then, instead of showing any empathy or courtesy, he gave a passive-aggressive “Have a good day” with a smirk. This is not the level of service I associate with the Ford brand. I left the interaction feeling discouraged and disrespected, and I hope steps are taken to address the customer experience at this location. Consistency, respect, and clear communication should be the minimum standard—none of which I received during this visit. More

As always service advisor Jonny was great,,Service was very efficient and quick.Jonny welcomed me to the coffee room and after serving gave me advice on some things that needed attention and provided an e very efficient and quick.Jonny welcomed me to the coffee room and after serving gave me advice on some things that needed attention and provided an estimate.Also enjoyed checking out the showroom and other vehicles around.I’ve always brought my F-150 to Jim Tidwell and they always had taken care of any issues and fixed them right the first time.While waiting to check in I noticed a lady service advisor was working pretty hard helping out a young man who was going to spend a couple of thousand on the repairs and she was checking out everything and managed to get him some money saved as he was extremely thankful to her for her help.Highly recommend that you get your vehicle service at Jim Tidwell Ford. More