Had my car towed there with issues with it shutting down, abs light, 2 keys needed, and the code for the door, from the time I called to schedule service the man says it is the fuel pump with out even seeing the car, They got the car on Monday afternoon, by Wednesday NO ONE had called me to even tell me anything, I then called and spoke to my service man BRAYAN who told me they could not replicate the issue and that Ford was sending an EXPERT to look at it. I asked him if they drove the car as it would go a short distance and stop, he said NO, they don't do that bc they would have to have it towed back! Finally he said the fuel pump was bad, $1200 later I was able to pick up my car and I asked if that wasn't the problem what? He said they would give me my money back and fix the car. 2 days later the car leave me on the side of the road AGAIN with same problem, another tow truck bill. Had it towed back and waited for them to call, finally I explained I had a video of what it does and sent that in, told him to have them check the PATS system, as I said to do first and they found an issue with a part and called me, tried to charge me outrageous amount again I said NO. He came back and said he would charge me only the part, ok so I paid another $80, asked him was he sure that was the problem and yes he assured me several times that was the issue and he wouldn't see me again until I needed a tune up! GUESS WHAT??? Yep, a few days later the car left me IN THE RAIN WITH A 18 MONTH OLD BABY! Ugh same problem! I am over this dang company, I want my money back as I was told I would get, now I have a car still not fixed with parts that were not even BAD!!!!! I would give 0 stars but not an option!