Jimmy Britt Chrysler Jeep Dodge RAM - Service Center

Service for Van We have been coming here for a few years and have always been treated with the utmost respect. Even we can't afford the items needed we leave knowing We have been coming here for a few years and have always been treated with the utmost respect. Even we can't afford the items needed we leave knowing we can work on that to take care of at another visit. Having a handicap van it is most important that it is maintained and safe while having my son drove to appointments and college and work. More

Customer Service The crew in the service department is amazing! They have always provided excellent customer service whenever I take my car to have it serviced. Great The crew in the service department is amazing! They have always provided excellent customer service whenever I take my car to have it serviced. Great Job! More

Everything was very professional and friendly . If it was anything that you needed while in service dept They will do the best to take care of the problem. . If it was anything that you needed while in service dept They will do the best to take care of the problem. More

Great customer care Everyone at the service department was great. They really worked hard to help us with out truck issues that was cause by another service department at Everyone at the service department was great. They really worked hard to help us with out truck issues that was cause by another service department at another dealer. They are working to help us figure out what’s wrong with our Ram 2500 and why it’s out of alignment. More

FRIENDLY AND VERY QUICK TURNAROUND TIME. My daughter's 2015 Jeep Renegade (not even purchased here) was a lemon from the day we purchased and these guys have been great. Unfortunately they ha My daughter's 2015 Jeep Renegade (not even purchased here) was a lemon from the day we purchased and these guys have been great. Unfortunately they have had the vehicle on 8 different occasions but managed to make the horrible experience we had with the Savannah dealership (KIA COUNTRY) we purchased from at least bearable. They have been quick, accommodating and helpful. Zack in service is great! More

First time Service was quick and fast. Great customer service and friendly environment. I will be back to do additional work in the future. Thank you . Maurice Service was quick and fast. Great customer service and friendly environment. I will be back to do additional work in the future. Thank you . Maurice More

Oil Change James Stansell did my oil change and was quick and friendly. He has worked on my car before and is very knowledgeable and helpful. He fixes whatever I James Stansell did my oil change and was quick and friendly. He has worked on my car before and is very knowledgeable and helpful. He fixes whatever I need done. Definitely recommend asking for him specifically!! More

Question Training of Tech. Was told that front bumper of my 2014 Grand Jeep Cherokee had to be removed in order to replace drivers side low beam head light, and that the labor w Was told that front bumper of my 2014 Grand Jeep Cherokee had to be removed in order to replace drivers side low beam head light, and that the labor was 1.5 hours to perform. The day before I google the procedure on how to replace the head light and taking the front bumper off the vehicle was not the way to perform this task. The head light is replaced by removing the breather box which allows access to the rear of the light. So instead of it taking 1.5 hours the repair took .5 hours. On a separate note, would like to say the call center answering service is not working well. I would rather call directly to the service department to schedule services. It took me several attempts to schedule an appointment. More

Went to get bolt fixed, job wasn't done and time wasn't righ I went to get a bolt fixed on my Jeep after having an oil leak repaired. I called on Tuesday of the previous week to see if the part was sent in and t I went to get a bolt fixed on my Jeep after having an oil leak repaired. I called on Tuesday of the previous week to see if the part was sent in and the customer service rep said it had not come in and that he would call when it did. It came in Friday, but I had to call the following Monday to check on the bolt delivery. He apologized for being busy and forgetting and we scheduled for 3pm on Tuesday to replace the bolt. I was told it would be a 30 min. job and I would be in and out. I went on Tuesday and was greeted and taken care of in a well manner, BUT after about 20 min. the customer service rep came in and explained that the tech told him it was a 2 hour job and that it couldn't be done. I asked if they had a loaner and he replied with that they did not due to just lending out the last one. I informed him that he would need to call me when he received a loaner i could use (because at this point I am not sure if this is a 30 min job, 2 hour job or a 2 day job) and we would schedule an appointment. I am not sure if the communication between the front desk and the shop is clear or if someone is taking/adding time on the "bolt fixing". either way it was a bit of a waste of time and gas. :( More