Jimmy Vasser Toyota

I was greeted by Anthony Beaver, my service agent. He was most helpful, courteous, and informative regarding my multiple service issues. He explained the problems clearly and he gave me several follow up cal most helpful, courteous, and informative regarding my multiple service issues. He explained the problems clearly and he gave me several follow up calls advising me of the progress and finally the completion. He certainly represents the finest of service and is an outstanding representative for the service and quality which you are striving to achieve in these difficult times.I recommend him for a bonus. Sorry but I did not interact with Mr. Wurz - cannot rate him. More

I took my Toyota RAV4 in for service on January 15, 2021 at 8am. Anthony Beaver was my service agent and Anthony got me my rav4 back to me by 11am thank you. at 8am. Anthony Beaver was my service agent and Anthony got me my rav4 back to me by 11am thank you. More

We received excellent customer service from Richard Odetto. He explained all of the service that was needed for the 30,000 mile check on our vehicle in detail. He stated it would take about 2 hours for Odetto. He explained all of the service that was needed for the 30,000 mile check on our vehicle in detail. He stated it would take about 2 hours for service and that was spot on. Their dealership is very comfortable if you have to stay there until service is complete. More

The service team at jimmy vasser Toyota in Napa is always courteous and friendly I always wait to pickup my car they have a comfortable waiting area and service time is generally very close to how long they courteous and friendly I always wait to pickup my car they have a comfortable waiting area and service time is generally very close to how long they say it will take More

I have been taking both my Priuses here for a while. Anthony Beaver always excels at customer service. He is knowledgeable and keeps me posted on anything that needs to be taken care of. I completely Anthony Beaver always excels at customer service. He is knowledgeable and keeps me posted on anything that needs to be taken care of. I completely trust his judgement. More

Excellent customer service from Martin Mendoza. He knows his job. Highly knowledgeable with what he does. Not pushy. And very courteou. Would highly recommend him to prospective Toyota clients. Love our 202 his job. Highly knowledgeable with what he does. Not pushy. And very courteou. Would highly recommend him to prospective Toyota clients. Love our 2020 Highlander! More

While I am happy with Anthony I think the rest of the service department can learn a great about customer service from this man thank you Anthony. service department can learn a great about customer service from this man thank you Anthony. More

Start to finish I am thrilled!!! Rich was amazing, wrote down my needs, went above and beyond with a Lyft, and gave me my recommendations with no hassle!!! I am doing them next week- and appreciate all thei down my needs, went above and beyond with a Lyft, and gave me my recommendations with no hassle!!! I am doing them next week- and appreciate all their work- my car sounds like a new car again after just half a days work- and I’m so grateful. Thank you! More

Mario Zabala is an excellent addition to your company. He is helpful, polite and a very pleasant person to deal with. He has now helped me both times I have had my Highlander to service. Thank you Mario. is helpful, polite and a very pleasant person to deal with. He has now helped me both times I have had my Highlander to service. Thank you Mario. More

Always excellent and quick service! All staff are friendly, knowledgeable and very helpful. I appreciate them, and it’s clear that they appreciate their customers! friendly, knowledgeable and very helpful. I appreciate them, and it’s clear that they appreciate their customers! More