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Joe Basil Chevrolet

Depew, NY

4.1
544 Reviews

5111 Transit Road

Depew, NY

14043

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Showing 544 reviews

February 01, 2022

Very pleasant worker. Had no problem with my purchase Very pleasant worker. Had no problem with my purchase everything went smooth .dealership very clean place More

by Rsnell821
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
December 25, 2021

Tyler is always so great. Accommodating and honest. Tyler is always so great. Accommodating and honest. Nice demeanor. A pleasure to work with. More

by Lauren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 07, 2022 -

Joe Basil Chevrolet responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

December 17, 2021

Very easy buying experience. Told them what I wanted and they delivered. One of the best car buying experience I have had. More

by mmpaladino1020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Basil Jr, Nick Blenski
December 05, 2021

Workers are ridiculously slow causing long wait times. Then the advisor's complain there busy More

by j1raz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor at quick lube
Dec 07, 2021 -

Joe Basil Chevrolet responded

We're disappointed to hear of the negative experience you had at our location. We appreciate you giving us the chance to improve by giving us your feedback. We are always looking to improve our process and are looking into what happened here.

Dec 07, 2021 -

j1raz responded

Took over 5 hours for a oil change and NYS Inspection. I had to have the license plate bulb assembly replaced, that part was at the dealership next door. I sat in waiting room and watched my car sit forva span of 30 minutes 3 times. The technician was standing around. Dancing at several points, trying to find the advisor, who was putting his personal friends ahead of everyone waiting. Example, his biddy came in with an 1983 firebird for Inspection, granted a car that old doesnt need emissions but he left desk and personally drove the car into the bay by himself immediately after his friend arrived ahead of everyone waiting a quoted time of 2-3 hours forvan Inspection. A second example, a young women he knew came in with an electrical issue and he immediately brought her car in to be looked at and then worked on. I understand itvwas very busy on the day, but the wait times were being inflated by the lack of a normal working speed.

December 03, 2021

Very customer oriented, friendly and attentive to customers. Always have a good experience with Joe Basil More

by Bratjulesny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Dec 07, 2021 -

Joe Basil Chevrolet responded

Thank you for taking the time to leave us such a positive review!

November 25, 2021

Recently had issues with driver door , window and other misc. items Really made me doubt Chevrolet product. But, lucky for me, my service advisor Corey Jenkins was stellar! Corey was very patient with m More

by Dave Rindo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Jenkins
Dec 07, 2021 -

Joe Basil Chevrolet responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

November 18, 2021

Had a 10 am appointment for undercoating and an oil change for a used truck purchased this past summer at JB. Overheard at 3:30 pm that they were just beginning my undercoating?!?! Spent 7 hours tota More

by philw97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jess BasilCars
Dec 07, 2021 -

Joe Basil Chevrolet responded

Thank you for your feedback, we're sorry to hear that your service appointment took longer than expected. We are always looking to improve our process and are looking into what happened here.

November 16, 2021

I bought my Equinox and had it serviced at Joe Basil Chevrolet. Today was my first oil change and Jessica Ujvari was extremely helpful and courteous! She explained what to expect plus my options and cos More

by jocko2@verizon.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Ujvari, Service Advisor, Lindsey Walters, Jess BasilCars, Cassie Soucia
Dec 07, 2021 -

Joe Basil Chevrolet responded

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

November 14, 2021

Joe Latona, salesman made my 1st time experience w/ Basil a great & friendly time. TKS Joe! More

by Butchareno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Deriggs and Mike (sales manager), Lindsey Walters, Jess BasilCars, Cassie Soucia
Dec 07, 2021 -

Joe Basil Chevrolet responded

Thank you for taking the time to leave us such a positive review!

November 06, 2021

Very helpful and was impressed with the assistance I received. I purchased a large truck last year not understanding it was a commercial vehicle. You guys helped me with my inspection. Very appreci More

by frogpark685
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service guy was great. Very sorry I do not remember his name.
Nov 09, 2021 -

Joe Basil Chevrolet responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

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