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Joe Basil Chevrolet

Depew, NY

4.1
545 Reviews

5111 Transit Road

Depew, NY

14043

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Showing 545 reviews

August 14, 2021

Took my car in for NYS inspection and they damaged it and tried to avoid repairing the damage they caused while car was in their care. Had to argue to get them to repair what their employee damaged on my car More

by Robert Bauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The Basil collision shop, Jess BasilCars
Aug 31, 2021 -

Joe Basil Chevrolet responded

Robert, we are so sorry to hear about this issue and have passed your review to Upper Management. Someone should be reaching out to you shortly to address this.

Sep 03, 2021 -

Robert Bauer responded

Part of your management was involved in this "situation" in which they tried to avoid correcting the issue after their worker caused the damage. They did finally resolve the matter in a satisfactory way. Though very unprofessional in how they handled the situation.

August 13, 2021

Fast and efficient. Minimal wait time! Keeps me coming back. More

by mjakiela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor- Mike
Aug 16, 2021 -

Joe Basil Chevrolet responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 13, 2021

Always receive great service!!! Would recommend taking your car for service More

by Mtskaquilina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Walters, Jess BasilCars, Cassie Soucia
Aug 16, 2021 -

Joe Basil Chevrolet responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 12, 2021

The sales people were great. Knowledgeable and pleasant. Easy and great experience. More

by noreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate, John, and Justin.
Aug 13, 2021 -

Joe Basil Chevrolet responded

We're glad you had such a wonderful experience with us! Our goal is to make purchasing a vehicle fun, we are happy to hear that you felt at ease with our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 12, 2021

Very professional. I have been coming there since 2011. I purchased my vehicle there and continued to come for service. I have never had a complaint. I highly recommend this dealership. More

by Laura.Rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot his name.
Aug 13, 2021 -

Joe Basil Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 05, 2021

Worst service .. body work lead to 3 trips till I got sick of dealing w them .. ended up with spray over white paint on my black truck a nail in the tire an a plastic piece that’s suppose to be new is ma More

by Msb1722
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan (manager)
Aug 09, 2021 -

Joe Basil Chevrolet responded

We are so sorry to hear about this negative experience and take your feedback seriously. . Please reach out to us at basilcares@joebasilchevrolet.com or give us a call at 716-683-6800 to further discuss your visit.

August 02, 2021

It was a good experience. I recommend Joe Basil Chevrolet to anybody that is looking for a new car at a good price. Just great deals More

by dwat14094
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill, Jess BasilCars
Aug 09, 2021 -

Joe Basil Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 26, 2021

I went to the Oil Change location mid afternoon on Saturday and was expecting to wait or not be serviced because they closed at 5 but was happy I was only there 1hour. Trouble free service ... thank More

by Sbochinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess BasilCars
Jul 26, 2021 -

Joe Basil Chevrolet responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.

July 20, 2021

Good selection of the vehicle we were looking for at a very difficult time to find cars. The prices were also the best in the area. The salesman Nate was very accommodating and worked with us to get car w More

by Bozatc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Stewart , Lindsey Walters, Jess BasilCars, Cassie Soucia
Jul 23, 2021 -

Joe Basil Chevrolet responded

Hello, glad you enjoyed your time with us! We are happy to have you as part of the Basil Family!

July 17, 2021

They don’t play games with you here They tell you up front about what you want done and what may be needed to get the work done More

by Nstahl316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Walters
Jul 27, 2021 -

Joe Basil Chevrolet responded

We are happy to hear that you had such a great experience with our service team, our goal is to make the servicing of your vehicle as simple as possible! We look forward to seeing you next time.

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