Joe Basil Chevrolet
Depew, NY
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I had the truck towed in due to it not starting. The tow truck driver damaged the vehicle. The technicians never mentioned the damage. It was very obvious when I went to pick up the truck. The entire parkin truck driver damaged the vehicle. The technicians never mentioned the damage. It was very obvious when I went to pick up the truck. The entire parking brake cable was just dangling under the truck. The truck just ended up needing a battery. I was not allowed to pick the truck up and do it myself. I was given an ultimatum. I either would have to pay $150 for a diagnostic fee or have the dealer put the battery in and pay for the battery plus labor. The second option was the cheapest option but still cost me over $100 more than buying a battery at autozone. I purchased the vehicle at Joe Basil but it is a RAM. I was talked into an extended warranty by the sales person with the promise that Joe Basil would cover the cost of the deductible.m when serviced at their location. Everytime I try to make an appointment for service, they try to push me to take it to a Dodge dealership instead which would make it so I have to pay a deductible. When I bring it in for the warranty work, the technicians never can “duplicate” the issues and refuse to fix ongoing issues I have with my vehicle. It’s been a nightmare since I purchased the vehicle. I have yet to have a good experience with Joe Basil. More
We had an excellent experience working with John, Tom, and Justin at Basil Chevrolet. They put us in the vehicle we wanted in a fair and reasonable negotiation process and without high pressure tactics. and Justin at Basil Chevrolet. They put us in the vehicle we wanted in a fair and reasonable negotiation process and without high pressure tactics. We were especially pleased with Tom who treated us with the utmost respect. He was extremely patient with us, who as senior citizens needed extra education in learning technical features of the vehicles, and as we changed our minds several times. It is because of Tom that we came back to Basil instead of looking for the ‘perfect’ vehicle. We have never had a more pleasant experience dealing with any sales consultant. John & Sally More
Joe Basil Chevrolet is Clean, friendly, strives to get customers the best deal possible. I have purchased several vehicles from this dealership. Would highly recommend. customers the best deal possible. I have purchased several vehicles from this dealership. Would highly recommend. More
Have been dealing with joe basil chev for my last 4 cars and have never regretted it the one time I had an issue they resolved it to more then my expectations. and have never regretted it the one time I had an issue they resolved it to more then my expectations. More
The best dealer around!!!My salesman Carl Barone did everything to get me the best deal he could I bought many cars from Basil Chevrolet will in the future everything to get me the best deal he could I bought many cars from Basil Chevrolet will in the future More
I love Basil Chevrolet Dealership you have the Best service are courteous clean close by I always recommend you to EVERYONE I kno Thank You service are courteous clean close by I always recommend you to EVERYONE I kno Thank You More
Bought a 2013 Equinox back in 2016. The car cost approximately $17,000. However, after they put you through the sweat shop of "add-ons you'll never use", the final bill came to over $23,000. Ok, tha approximately $17,000. However, after they put you through the sweat shop of "add-ons you'll never use", the final bill came to over $23,000. Ok, that's on me, and never again. However, shortly after purchase, I found that the oil consumption recall was never performed! So, after a lot of expense to get the vehicle diagnosed, Basil said the 1 liter of oil per 1,000 miles didn't meet the criteria! The used car manager said, "you get the car you pay for!" Needless to say, another dealership did the recall without requiring expensive diagnostic tests and just recently I recouped some of my money back due to a settled class-action lawsuit brought against the manufacturer for, you guessed it, excessive oil consumption. More
We have bought and leased many vehicles from this dealership. Excellent customer service. Very friendly staff. Very happy with our new 2021 Trailblazer. They made the process painless. dealership. Excellent customer service. Very friendly staff. Very happy with our new 2021 Trailblazer. They made the process painless. More
I really appreciate Mr. John Kramer, he always accommodate me . The whole team has been Professional and personable!! I'm always going to this location, for my cars and my Family and friends. Than accommodate me . The whole team has been Professional and personable!! I'm always going to this location, for my cars and my Family and friends. Thank You More
Thank you so much for making our buying experience so pleasant. Everything went so smoothly and efficiently. Everyone was kind and helpful. Very satisfied. Thank you Joe Basil Chevrolet! pleasant. Everything went so smoothly and efficiently. Everyone was kind and helpful. Very satisfied. Thank you Joe Basil Chevrolet! More