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Joe Basil Chevrolet

Depew, NY

4.1
543 Reviews

5111 Transit Road

Depew, NY

14043

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Showing 543 reviews

December 15, 2020

Stood in the showroom the first time for 30 minutes got aggravated and left came back and stood there for 20 minutes more before anyone even acknowledged I was there very disappointed then one of the manag More

by Aggravated
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike
December 09, 2020

Felt very comfortable with their COVID protocols. Service personal were courteous and efficient. Dealership provided comfortable waiting area and texted to be sure needs were met and letting me know the prog More

by alma.david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Walters, Jess BasilCars, Cassie Soucia
November 23, 2020

Personnel were courteous and professional. The service provided was adequate. The amount of time to determine the nature of the problem and the scope of the repair needed seemed a bit long. I am unsure More

by breathejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lindsey Walters
November 22, 2020

Prompt and courteous service... always keeping me in the loop with what was going on. Very friendly and never made me feel like I was an inconvenience More

by Bjs0621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar hasin
October 28, 2020

Have bought 2 Silverados from Bob Bell, terrific guy, but this time had to walk away from the purchase I wanted because someone at GM has decided that new 2020 trucks do not need CD players, Fog Lights, and More

by brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bell
October 28, 2020

Everyone was very helpful when i leased my Chevy Trax. I like the chevy trax it is a very nice easy riding car and i like the matts that were ordered for my trax. Thank you Paulette Vispi More

by pvispi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob who helped in the new sales dept, Cassie Soucia
October 27, 2020

So far good service and response time. Xxx xxx xxcccccc cc check c v c c c c c c c. C c c c c vv More

by michaelklumpp69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None, Jess BasilCars
October 22, 2020

it has been very stressful dealing with joe basil purchased a vehicle with 79k+ i put 4500 mi on it since march 9th been in an out if that place with exhaust issues fuel system sensors cosmetic put 3 More

by Bstnmartin77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lindsey Walters, Cassie Soucia
Nov 02, 2020 -

Joe Basil Chevrolet responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@basilresale.com to further discuss your visit.

October 17, 2020

I would not Basil again. As much as they deny it and try to patronize me, I know what my mileage was when I dropped it off and with everything adjusted to a smaller person and my vehicle had 28 miles more t More

by Unsatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cassie Soucia
October 06, 2020

I read in Automotive News about you all giving the car to the 104 year old WWII Vet, Great job!!!!!!!!!!!!! People need to know how important local dealerships are for their communities, most are big support More

by haagsales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Walters, Jess BasilCars, Cassie Soucia
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