Joe Basil Chevrolet

Joe basil suck in depew. pick up SUV 8/30 in service 10/6 SUCKS and never fixed problem said my car my problem pick up SUV 8/30 in service 10/6 SUCKS and never fixed problem said my car my problem More

I never believed that after you buy a car from a dealer their done with you until we helped our Daughter buy a car from Basil Chevrolet on Transit Rd In Depew. After reading everything online about the veh their done with you until we helped our Daughter buy a car from Basil Chevrolet on Transit Rd In Depew. After reading everything online about the vehicle we purchased we went in to make a deal on the car. It was suppose to come with a remote start as it was advertised in the description, because our Daughter has 3 kids and it helps to warm up the car so they stay warm. So she called back after getting home and talked to Pat the salesman. He said there was nothing they could do except charge her if she wanted on installed. Then I called Derrick Schiersing who told us when we bought the car if there was any problem to call him. For 3 days in a row I called and left a voicemail about the issue with no call back. Our Daughter finally got a whole of him 5 days later and said he was busy in the body shop and told her there was nothing they could do because it shouldn't of been in the advertisement and in small print there's a disclaimer that so.e vehicles don't have everything in the ad. To me then it should not be advertised that its in there. So thanks Derrick for proving once you drive the car off the lot the deal is done and your customer service part ends. Glad there's so much custermer service loyalty out there. So when your buying a car from here became full to read all including the small print... More

Basil Chevrolet has been my dealer of choice 15 years now and it has always been a first rate experience buying new and used and dealing with the service and collision shop. and it has always been a first rate experience buying new and used and dealing with the service and collision shop. More

WILL CONTINUE TO DO BUSINESS WITH THIS DEALERSHIP HAD VERY GOOD EXPERIENCE WIYH ENTIRE SALES TEAM VERY GOOD EXPERIENCE WIYH ENTIRE SALES TEAM More

Service is always good. They respect our time as customers. The dealership wait area is clean and usually has refreshments. They respect our time as customers. The dealership wait area is clean and usually has refreshments. More

Held onto my car for 5 weeks, got wrong parts, had to wait longer for new ones to come in and then they accused me and my insurance of non payment even though the check was cashed 2 days after the check wait longer for new ones to come in and then they accused me and my insurance of non payment even though the check was cashed 2 days after the check was issued. Did work they weren’t approved for and then billed the insurance company after so if insurance didn’t approve it I was stuck with an extra $800 charge/bill. Would never recommend these people ever unless you want problems after problems. Even left messages with higher ups about issues and you won’t get a call back or hear anything from them. Only go here if every place in country has completely vanished. They should lose their dealership/service license. More

I took my truck in there twice for the same problem. The connector in the back of the truck that hook up to a trailer is not working. The first time they ran two diagnostic test for some reason and char The connector in the back of the truck that hook up to a trailer is not working. The first time they ran two diagnostic test for some reason and charged me almost $400. Why they ran two I have no idea. But the problem still was not fixed. I took it back again and they had to charge me again for a diagnostic test for almost $275. I tried to argue it and they told me if it happens again come back with my trailer and show them that it’s not working and they will talk about a refund. I don’t agree with it. I think that was crap. This is a lease vehicle and they’re trying to blame it on me that I did something wrong with the fuses. Keep blowing. Not happy. More

I always use Joe Basil For service. They are friendly, fair and quick! I trust them to let me know what service I need next They are friendly, fair and quick! I trust them to let me know what service I need next More

Joe Basil's staff is top notch and professional. My salesman, Nate Stewart helped to make a pleasant buying experience. He helped guide me to the Silverado I have been looking for. Thank you for tak My salesman, Nate Stewart helped to make a pleasant buying experience. He helped guide me to the Silverado I have been looking for. Thank you for taking the time to make it happen. More

Point of sale was good. Salesman had good knowledge of classic car inventory to include the one I purchased. Final price was fair. After sale was disappointing. I am out Salesman had good knowledge of classic car inventory to include the one I purchased. Final price was fair. After sale was disappointing. I am out of state and waited over a week for bill of sale and title to be delivered. Was told title had been mailed on Monday but received it via overnight express on Thursday. This means I was not given a straight answer to a direct question. It also means they waited a full week from the time they were paid in full to fulfill their end of the deal. Raises immediate integrity concerns which is primary reason I wouldn't recommend them. Car transport was 6 days after they were paid in full (cash sale). I was anxious to get the car registered and on the road with no sense of urgency on their part. Additionally, car was delivered with only one ignition key with no way to unlock the doors. Other documents expected with the car were forgotten and then not all would be sent due to cost of mailing them all. More