Joe Basil Chevrolet
Depew, NY
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Go see Johnny Kramer!! I walked into the dealership with no idea of what I wanted or even needed for that matter. I also knew my uncertainty would cause me to be leaving the I walked into the dealership with no idea of what I wanted or even needed for that matter. I also knew my uncertainty would cause me to be leaving there empty handed. When I met Johnny I instantly felt this sense of comfort. He was very understanding that I wasn't going to be buying that day but still took his time to help me understand the process and was truly interested in what I needed in a vehicle. Johnny definitely knows this business and for once I didn't sense that salesman pressure to buy or to buy anything more than what I needed. When I am ready to buy my new car there's no doubt in my mind that I will be going back to Johnny. He's the best and I have to give credit where it's due! More
Ford f 150 So far so good I just picked up my car and all looks fantastic I would recommend the dealership it is night time right now when I picked it up so I wi So far so good I just picked up my car and all looks fantastic I would recommend the dealership it is night time right now when I picked it up so I will look it over good tomorrow More
Happy with service I am very pleased with the service I had done. Kate has been taking care of me the last 7 years and always go above and beyond for any of my concerns! I am very pleased with the service I had done. Kate has been taking care of me the last 7 years and always go above and beyond for any of my concerns! Thank you Kate!!!! More
always good customer service Thanks to all at Joe Basil Chevrolet. I always have a good experience when its time to make a purchase. I also feel that I am getting a very fair pr Thanks to all at Joe Basil Chevrolet. I always have a good experience when its time to make a purchase. I also feel that I am getting a very fair price and value from the dealership. More
Not as good the second time around. This time around was definitely NOT as wonderful as my first time almost two years ago. This time around I had a sales person Bill Powell. He wasn't This time around was definitely NOT as wonderful as my first time almost two years ago. This time around I had a sales person Bill Powell. He wasn't bad but compared to Joe Principato I dealt with previously, I'm less impressed. We were solicited by the dealership that we could perhaps trade up my vehicle for a new/better version for a lower payment. We came in and agreed to purchase a vehicle. As we had already been there for two hours, we would come back the next day to do all the paperwork and pickup. We were told that we would need something to put down as a deposit to hold the vehicle for us and that we would get it back the next day so not to worry. I gave them 100 that I had in my wallet expecting to get it back the next day. That is when we found out from the finance guy that oh no it was cash so we will mail you a check. I was not happy with this as that wasn't my understanding from the night before and I had budgeted for something else. So the finance guy ( whos name I forget) told me he would have a check cut that I could pick up the following Sunday since I would be in to get my interior treated and told me he would let someone know who was working. When I asked on Sunday (Mike Grimble), no one knew what I was talking about. He said to come back Monday and a check would be there. I called Monday because I didn't want to drive out for nothing and I'm glad I did. No one again knew what I was talking about. They would make sure it was done for Tuesday. Tuesday I called, no one again knew about the check. Finally my husband leaves a message with someone who said they would ask Bill Powell. Bill left me a voicemail later that night stating he would call me in the morning after it was cut to let me know. Wednesday morning arrives (it is now 8 days since I bought the car) and finally about 12:30 pm I call Bill and left a voicemail about his lack of follow up and is the check there waiting or not. He calls me back later and says oh its here I just figured you'd stop after work to pick it up. I go later that night and pick up the check and end up speaking with the Manager Tim. He is the first person to apologize to me, or even try to make this right. Tim is why I give this review 3 stars, otherwise it would be 1. Not one other person took ownership of the problem to follow up and make sure I'm happy other than my money was there. Not one person other than Tim apologized to me for the mix up and my aggravation. It was some of the most poor customer service I've experienced lately and its sad because its the complete opposite of what I got a year and a half ago with Joe and the others we worked with then. More
Fast and friendly Kate was great as always! Fast and great service! Always a pleasure when coming in to Joe basil they treat you like family! Will continue to use their Kate was great as always! Fast and great service! Always a pleasure when coming in to Joe basil they treat you like family! Will continue to use their service department! More
Quick and fast. Got a good trade value for my truck. Dan my used car salesman very good and knowledgeable showed me everything, different departments and layout of th Got a good trade value for my truck. Dan my used car salesman very good and knowledgeable showed me everything, different departments and layout of the whole dealership. More
Great experience, very friendly, super helpful I came to this dealership looking to buy a car and I didn't know what I was looking for. Derrik was the associate to help me decide which vehicle woul I came to this dealership looking to buy a car and I didn't know what I was looking for. Derrik was the associate to help me decide which vehicle would be best for me. He was very friendly and let me test drive all different kinds of vehicles and did not push me to make any decisions. I would recommend Derrik and this dealership to anyone looking for a smooth experience and a helpful staff when purchasing their new car. More
Great overall service Wonderful service and assistance in every way possible. Very polite, friendly employees providing top notch service. I would recommend this location t Wonderful service and assistance in every way possible. Very polite, friendly employees providing top notch service. I would recommend this location to anybody looking for a new or used vehicle. More
Purchase of a commercial vehicle for our business We needed to purchase a new commercial vehicle for our business. This is the third commercial vehicle that we purchased from this dealership and the We needed to purchase a new commercial vehicle for our business. This is the third commercial vehicle that we purchased from this dealership and the second time that we dealt with Steve Socha. Steve made the process simple and we could not be more pleased with his knowledge and customer service expertise. We will definitely recommend Steve to anyone who is interested in purchasing a commercial vehicle and Steve will be our first call should we need to purchase another vehicle. More