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Joe Basil Chevrolet

Depew, NY

4.1
542 Reviews

5111 Transit Road

Depew, NY

14043

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Showing 542 reviews

July 13, 2022

This is the best dealership I have done business with. Great customer service, top notch facilities and great technicians that are extra careful with my car which i am crazily fussy about. More

by kennyjames21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Walters, Jess BasilCars, Cassie Soucia
July 05, 2022

So I was looking at a 1989 Camaro Iroc that joe Basil is asking a ton of money for with only 1100 miles on it , was told vehicle was perfect, when can I come in. So I look closer and the pictures initially More

by ClassicCarNut
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig
Jul 05, 2022 -

Joe Basil Chevrolet responded

We're disappointed that you don’t feel as if we were transparent with you. Our manager would really like to speak with you more regarding this matter. Please reach out to us at basilcares@joebasilchevrolet.com to further discuss your visit.

June 28, 2022

600. 00 to tape up a wire , this is the last time they will see me . What a scam More

by Rts1111c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom
Jul 05, 2022 -

Joe Basil Chevrolet responded

We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Based on the information provided we can’t find you in our system. Please reach out to us at basilcares@joebasilchevrolet.com to further discuss your visit.

Jul 20, 2022 -

Rts1111c responded

You charged me 600.00 dollars to tape up a wire. No parts just a little bit of electrical tape, trucks computer told you where the problem was. So I don’t see that much labor charge. I bought the truck from you new, all repairs done by you , even bought my tires from you. I spent thousands at your dealership and would have spent thousands more, if not for this incident. I’ll probably start looking for new truck next year and believe me you’re not going to get my business.

June 27, 2022

I received a letter indicating that my trade was worth $33,700. Based on the fact that it came from the dealer and that they sold and service the vehicle I thought it would be relatively accurate. The act More

by Not sold on Joe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess BasilCars
Jul 05, 2022 -

Joe Basil Chevrolet responded

We're disappointed to hear of the negative experience you had at our location. Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration. We have escalated this to management and take your feedback very seriously.

June 12, 2022

Always very professional very clean facilities pleasant people I have been here several times and never been disappointed More

by Mark.anastasia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Walters, Jess BasilCars, Cassie Soucia
Jul 05, 2022 -

Joe Basil Chevrolet responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

May 31, 2022

Couldn’t be happier. Excellent service. Great deal. Great people to work with. Wouldn’t buy from anyone else. Highly recommend. More

by jeffyyz61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob LeCastre
Jul 05, 2022 -

Joe Basil Chevrolet responded

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 09, 2022

Very helpful, pleasant staff. Always complete the service in less time stated.. never take my vehicle anywhere else. More

by Sandra Bookmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Walters
May 11, 2022 -

Joe Basil Chevrolet responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you!

May 08, 2022

Had an inspection and oil change on a busy Saturday morning and was in and out in about an hour. Great service and great employees!! More

by davemilo1221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess BasilCars
May 11, 2022 -

Joe Basil Chevrolet responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

April 29, 2022

We love this dealership! We just leased our fifth car from them! Highly recommend! Everyone was very professional and friendly. More

by Ccheimerl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bell
April 19, 2022

They lost me as a customer. They need to work on their communications. I was told my body work would take 3 days, it took them 4 weeks. Then after I kept calling them they tol More

by jamesw5482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lindsey Walters, Jess BasilCars, Cassie Soucia
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