Joe Bowman Auto Plaza

BEWARE! !!! I had been looking for a truck for a while, and I found one online at Joe Bowman auto plaza, which is 3.5 hours away from me. I reached out and go !!! I had been looking for a truck for a while, and I found one online at Joe Bowman auto plaza, which is 3.5 hours away from me. I reached out and got the info and worked a deal for the truck. I asked for pictures of the underside, and the salesman said he would have them for me in a few hours. He then sent me 3 pictures that looked like everything was ok, was clean and looked undercoated. It was raining hard the day I drove up to get the truck, so i did not get under the truck to look. I test drove it and it seemed nice. Got the deal done, and took the truck home. 2 days later while driving home from work, I stared hearing a very loud clanking sound. Turns out the brackets for the rear bumper were so rusted that it just fell off while driving down the road and got caught in the tag light wiring. Which i had to replace the tag light harness. When I first saw the pictures of the truck it had factory running boards, but I noticed after the fact that they were no longer on the truck. I ordered some online , and went to install them only to find that all the factory brackets from the old boards were so rusted, that they (the dealership) had cut them off the truck. So , I still cannot install the boards I purchased. Then a week later the front brakes locked up, while driving down the street from my house. The shop it went to told me that the front brakes were so corroded and rusty that they were unsafe and should not have passed a VA state inspection. The fact that they let that go like that, with mind of safety is crazy to me. So $1000.00 later the front brake are fixed. The shop also did a general check over for me and found that some places were spry painted black to cover up rust on the frame for the pictures that were sent to me. Overall, I got a $19,000 money pit, that is one problem after another. Stay clear of this place if you value the money you work hard for. They obviously do not care about anything other than the sales numbers, not even customer safety. Its been a little over a month since the purchase, and the heatshield from under the bed that was so corroded that it fell down onto the exhaust on my way to work. It was sold as is, under the impression that the undercarriage was solid. Solid full of rust and corrosion is more like it. And today I get an engine light for the transmission control module, and when scanned it shows it's a code that has been cleared before????? So, just be very weary of this place. I am a blue collar worker, and live on a very tight budget. So having to do all the repairs to a $19,000 truck that came from a dealership is a big disappointment. Shop wisely, and spend your money somewhere that cares. More

Highly recommend. We were looking for a very specific truck. Mentioned to Tony what we were wanting with a link to the truck at another dealership. He promptly got bac We were looking for a very specific truck. Mentioned to Tony what we were wanting with a link to the truck at another dealership. He promptly got back to us and said that truck had been sold however he found another and was working to get it to the dealership. Without us asking, they moved the truck that night and let us know was there that morning. Had everything ready as I was out of town for work. When I got there that evening, we bought the truck. Very fair trade in price and great price on the new truck. So easy to deal with and was out within 90 min with the new vehicle. Highly recommend Tony helping you! More

Huge shoutout to Joe Bowman Auto Plaza, the mechanics and my service advisor Trent Whetzel who went the extra mile for me when my car broke down in Virginia. I was treated as if I was a long time custom my service advisor Trent Whetzel who went the extra mile for me when my car broke down in Virginia. I was treated as if I was a long time customer when I was just a crazy Yankee with a Chevy in limp mode. They were straightforward with me and completely exceeded expectations. I’m thankful for everyone I’ve had contact with there as my experience was amazing. Thank you all for letting us get home safely! More

They were very prompt in responding to my inquiry through Kelley Blue Book to sell them my car. Tiffany responded by phone and text in a timely manner, and set up an appointment the same morning. When we a Kelley Blue Book to sell them my car. Tiffany responded by phone and text in a timely manner, and set up an appointment the same morning. When we arrived we were warmly welcomed by name and promptly served by Mr. Wright. He was complimentary of our vehicle and after driving and examining it offered a very fair price—way more than another dealership was allowing as a trade-in. A very pleasant experience. More

Out of Town Buyers Beware! I have been looking for a specific truck for a few months. The perfect truck I have been looking for popped up here. I messaged from a car website, g I have been looking for a specific truck for a few months. The perfect truck I have been looking for popped up here. I messaged from a car website, got in touch with a sales person, got all the information I needed to purchase the car sight unseen. Sent the salesperson my credit card and license last night. Woke up this morning and the sales manager, Tony, has an appointment to show the car that he insists on honoring. I asked point blank if he would accept cash for the car on the phone and sell me the car and he said no. Don't waste your time here. More

I emailed the dealer on the 4th of July got a response on the 5th from a salesman named bill . Told them about my trade and the vehicle I wanted to purchase. I live 2 hrs away so he said he would email me a the 5th from a salesman named bill . Told them about my trade and the vehicle I wanted to purchase. I live 2 hrs away so he said he would email me a trade form so they could get an idea of the value of my trade . He sent the form like 3 times but never had a trade in form with it . So this guy Tony had sent the same form but his finally did include the section for the trade in value. This all finally took place on Monday the 8th before noon . So I waited most of the day for them to get back and finally I tried contacting them by 5pm with no luck I left a message and an email still no response. I called first thing Tuesday morning the 9th and spoke to Bill . He informed me he had the info and apologized that they didn’t get back to me and the guy in question was in a meeting , so he would get right back when he gets out . Then Bill called me back in a few minutes to inform me they SOLD the truck yesterday afternoon around 3pm to some one else . Dealership has good prices but not very good at customer service. More

I've been dealing here for quite awhile and I have never been disappointed. Trent Whetzel amazes me with his knowledge, helpful and honest advice. Because of him I will always be a JB customer. been disappointed. Trent Whetzel amazes me with his knowledge, helpful and honest advice. Because of him I will always be a JB customer. More

On time, friendly, efficient, knowledgeable, willing to help, respectful, above and beyond customer’s expectations, not “pushy”, my favorite dealership to work with, Joe Bowman has served me for nearly 20 help, respectful, above and beyond customer’s expectations, not “pushy”, my favorite dealership to work with, Joe Bowman has served me for nearly 20 years and I have no intent to change! More