Joe Bowman in Harrisonburg, VA is the most unprofessional place I have ever encountered. After a recent visit this past Wednesday 11/11/2020, I identified a car I wanted to purchase. I was in town visiting family, as I am from the area but live in Northern, VA. I spoke with a sales consultant, Charles, and told him I was highly interested so he took my information down. Shortly after the Sales Manager came out and I again told him my interest and that I would like to come back Saturday, as it was already late and I had a 2 hour drive back home. Immediately after leaving I sent them info on my current car, we discussed number, and we conversed back and forth and decided on a time for Saturday for me to drive back up and purchase the vehicle. Excited, I cancelled a hair appointed I booked months ago and won’t be able to reschedule until January and had family members cancel plans to be there to help with my purchase. I pre-quailed for several loans prior to speed the process up for Saturday along with detailing my car I was selling inside and out and gather up all the necessary paperwork. I spoke with three individuals over there to confirm my excitement and appointment for Saturday at 12 noon multiple times, it was very well known that I was making this trip by more than one person. I started my journey up there this morning, which again is a 2 hours drive, to get this deal done with. As I get closer, about 20 mins away, I get a email stating the car was sold. No call, no text, no direct contact, just an email saying another sales consultant had sold the car I had already set up an appointment to buy. Disappointed, as I already changed my entire day around along with individuals around me to purchase this vehicle, I emailed back with how unprofessional this is to know I am making a trip to buy this car and allow another individual to purchase it. I could see if I didn’t show up, kept changing the time, or showed no interest but I spoke with this sales consultant and the sales manager multiple times on my intend and told them I would be there at 12 noon to buy. They also never reached back out to apologize, explain the situation, or offer anything else after driving 2 hours to purchase this car. They just ignored me, plain and simple, and it shows they have no respect for their clientele. They obviously do no care about their customers, just a check. They don’t care about your time, building a rapport, or retention of customer base either to treat people the way they did. I was warned by family that this place was shady, and these individuals would do me dirty. I should have listened and used my time more wisely with a different dealership who wouldn’t have pulled a dirty “car salesman” move on me. That is all this place is, dirty car salesmen. I am appalled at the way they handled this situation. The sales consultant Charles and sales manager Tony knew I was making a 2 hours drive to purchase that vehicle and should have respected my time that I now wasted, driving 2 hours there and 2 back. I will never do business here ever, and neither will anyone in my family in the area or anyone I know from outside this area. This place is completely unprofessional and I would suggest checking out the nearby competitors before doing a deal here.