Joe Bullard Cadillac - Mobile Alabama

Melissa is always so helpful booking our service. My drop off/loaner paperwork was super fast. She took time to even charge my kids headphones for me! 100% recommend using Melissa! My drop off/loaner paperwork was super fast. She took time to even charge my kids headphones for me! 100% recommend using Melissa! More

Joe Bullard Cadillac has consistently provided outstanding service. They always keep me informed when my car is in for service and promptly notify me when it’s ready for pickup. Their communicatio outstanding service. They always keep me informed when my car is in for service and promptly notify me when it’s ready for pickup. Their communication and professionalism make the entire experience smooth and stress-free. More

We drove from Atlanta to Mobile to do business with Joe Bullard Cadillac because they had the car we wanted and gave us the best deal we could find on that vehicle and trade of our vehicle. Justin Farmer w Bullard Cadillac because they had the car we wanted and gave us the best deal we could find on that vehicle and trade of our vehicle. Justin Farmer was very professional and straight up. Highly recommend More

Melissa made the whole process smooth and painless. Very friendly and professional service advisor. Everyone in the service department that I encountered was top notch Very friendly and professional service advisor. Everyone in the service department that I encountered was top notch More

The employees of this dealership are friendly and professional. It is a pleasure to do business with them. I will definitely continue to use them. professional. It is a pleasure to do business with them. I will definitely continue to use them. More

On 3/25, I took my Cadillac to Joe Bullard to have my air compressor replaced, I explained to the service associate that I had it checked by someone already and was told I need the whole unit to be repla air compressor replaced, I explained to the service associate that I had it checked by someone already and was told I need the whole unit to be replaced. That's why I have warm air blowing out the vents, and the cold air is not working. I was told they will replace the unit. The Cadillac retailer gave me a loaner vehicle. I left and was told; it should be ready on 3/26. On 3/26, the service department called me and stated, the air compressor was fine. We tested it and didn’t find any problems, so I went ahead and fixed what I felt like the problem was, which was a leak in the evaporator valve. I was lost for words; Bobby did not call me or check with me to repair something different from what I asked to be repaired on my vehicle. They made this decision without my permission. When I came and picked up my vehicle, immediately while driving home my air conditioner was still blowing warm air out the vents. I called back and stated my air conditioner is still not working and you just charged me $2,400 for an item that didn’t fix the problem. I was also provided paperwork from the service department that shows there was nothing wrong with the air compressor when he checked it, but that was untrue. On 3/27, I took my vehicle back to the Cadillac retailer they checked it again, then stating the air compressor is not working. I told them it wasn’t working when I brought it in on 3/25. I feel like, I was taking advantage of because I’m elderly and a woman. After they fixed my vehicle, I was charged the full price for replacing the air compressor, I should not have been charged at all for a leak in the evaporator, when I didn’t ask him to fix that at all. I specifically stated replace the whole unit. Then he ran my debit card twice for the same amount and my bank account was put on hold, due to them thinking it was fraudulent. This is the worse experience by far, I have had with Cadillac service when it's normally a good service. I feel like I am owed the difference of my funds from what I was charged for the service. The paperwork is proof that he got over me. I wanted to write this review hoping someone will reach out to me about what happen with my service. Thank you, Ada Rogers More

Service at Joe Bullard Cadillac is far about any other. Melissa makes the visit smooth and fast. Melissa makes the visit smooth and fast. More

Still waiting on my 2nd set of keys promised back in January. Cannot get a return call from Jacob or Jake, the Sales Mgr. January. Cannot get a return call from Jacob or Jake, the Sales Mgr. More