Joe Cecconi Chrysler Complex - Service Center

Steer clear of service department Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service department has been atrocious. The vehicle has had issues since the day I left the lot and I've been dealing with their service department for the last year and a half. A check engine light came on the day I was picking up the vehicle. I was told it was because the car was just detailed and some of the components got wet and it would reset itself once dried out. Well it didn't so I had to set up another appointment to bring back my newly purchased vehicle the next day. They "fixed" the light but the next day it came on again. I scheduled another appointment where they then found a faulty part that they replaced. So it took 3 different trips to get my new vehicle. That's not where the story ends unfortunately. I've had problems with the seat heater changing from low to high on its own, the GPS not working properly and the radio controller not working with a plugged in phone properly. The first trip in, they did a software update. That didn't fix it. Second trip in they kept it all day and I had to make my own alternate transportation arrangements. They couldn't figure out what the problem was so they ordered a new radio control module. It took 3 weeks to come in, a week longer than they told me it would take. I had to call to find out what was going on. No heads up from them. Third trip in, I had to leave with them all day again with no loaner car provided. When I asked about the loaner after all the hassle they've put me through, the girl's response was to repeat over and over that I could rent a car from them if I wanted. They screw up multiple times but won't spring for a 1 day rental???? Fantastic customer service. They mistakenly replaced my Sirius radio with an XM radio which now costs me an additional $200/year to get the same service. The kicker is that the radio still has the same seat heater issue. The service person I dealt with, David, promised me he would help me resolve all my issues. He made a promise that he would get me the new part warranty in writing (he never did). He promised he would see what he could do to offset the additional costs I'm incurring on my radio service (he never did). I made follow up phone calls to David and sent an email. All have gone unreturned and unresolved. Their response is no response, hoping I'll just go away. 1-1/2 years later and I'm right where I started and they're unresponsive. This is the worst customer service I've ever experienced from any service based company. More

Service on my van Nothing but good to say about the Service I receive here. I drive by a dealership in Lockport just because I know I can trust the staff here. It is al Nothing but good to say about the Service I receive here. I drive by a dealership in Lockport just because I know I can trust the staff here. It is always fixed right at a fair price. Thanks guys! More

Problem solved, all is good My first review was negative but after speaking with Shawn in service they understood there may have been some mis communication and made good with th My first review was negative but after speaking with Shawn in service they understood there may have been some mis communication and made good with the problem I had. More

Service I recently brought my vehicle to the dealership for service. I was extremely satisfied with the customer service I received from Chris Satarian. He wa I recently brought my vehicle to the dealership for service. I was extremely satisfied with the customer service I received from Chris Satarian. He was very polite and answered all of my questions. More

Great Service Dealt with the service manager regarding a service issue we were having with our vehicle. We were treated wonderfully and had excellent service. We Dealt with the service manager regarding a service issue we were having with our vehicle. We were treated wonderfully and had excellent service. We would definitely revisit this dealership. More

2016 dodge ram first oil change I took my 2016 dodge for oil change and tire rotation, dropped off at 8 a.m.. At 1130 I called the dealership and was told I must of given them the wr I took my 2016 dodge for oil change and tire rotation, dropped off at 8 a.m.. At 1130 I called the dealership and was told I must of given them the wrong no# for contact. I stated no gave them no# at 8 a.m., come to find out they had my truck under someone else's name and phone no#. If I wouldn't of called I would of never have been contacted, they didn't apologize. More

Terrible Expierence I recently had my Jeep serviced there and I was charged for Keys without my authorization. Prior to my service, I had test drove another vehicle becau I recently had my Jeep serviced there and I was charged for Keys without my authorization. Prior to my service, I had test drove another vehicle because I was planning on a possible trade but it was too expensive for me. Before the test drive, the Sales Assistant asked for my keys so he can take a picture of my speedometer from my Jeep, in which it was parked on the side of the building because I could not drive the vehicle. He forgot to return my keys to me and I did not realize it until after I left. I thought it would be alright since I decided to service my Jeep there anyways. When I called and made an appointment, I told the Service Advisor that the Sales Department had my keys and I don't know what they did with it. He said to me that would be alright and he will try to look for it. I did have spare keys at home. When the Service Advisor called me and explained to me about my bill, he never informed me about adding Keys to my bill. When I got home, i noticed it cost me an extra $200.00 dollars for the part and programming. I went there the next day and explained to them what and happened and one of the Advisors told me that they will look into it. I haven't heard from the since. This was the worst experience I have ever had and I probably will not I have my Jeep serviced there again unless they reimbursed me for the mistake. More