Joe Heidt Motors

Very Happy What a great experience. Richard Song one of the best sales people I’ve ever worked with. Professional knowledgeable. Followed up with me every with m What a great experience. Richard Song one of the best sales people I’ve ever worked with. Professional knowledgeable. Followed up with me every with my deal status. Picked up the car few days ago and couldn’t ask for more. Thank you Rich and the whole Koe Heidt Team!!!! More

Amazing service! Richard was my car salesman and I could not have had better service. He was amazing! I would recommend him to everyone I know. He was not only profess Richard was my car salesman and I could not have had better service. He was amazing! I would recommend him to everyone I know. He was not only professional, but made feel as if he had my back throughout every step of this process. As a young person purchasing her first car, Richard made sure that I was comfortable and happy. He made this process as easy as possible and I have nothing but great things to say about him. More

Five Stars My salesman, Richard made me feel at ease because he was very straightforward with me. If you need a car you should ask for Richard. Super honest and My salesman, Richard made me feel at ease because he was very straightforward with me. If you need a car you should ask for Richard. Super honest and helpful. He will gives his full attention to you to help you buy the car you want. More

Buying car The dealership and sales person (Richard Song) really made buying my first car a breeze. He explained everything that came with the car and walked me The dealership and sales person (Richard Song) really made buying my first car a breeze. He explained everything that came with the car and walked me through the steps of buying it. More

Great car buying experience I couldn't be happier with my car buying experience at Joe Heidt. Richard Song was the sales professional we worked with and he did a fabulous job hel I couldn't be happier with my car buying experience at Joe Heidt. Richard Song was the sales professional we worked with and he did a fabulous job helping us find exactly what we were looking for. The entire extended team was also extremely kind and helpful, which contributed to making the experience so positive. I would highly recommend this dealership to all my friends and family looking to purchase a car! More

Thank you, Richard Song! I am a third time returning VW customer and just purchased a 2016 Tiguan from Richard Song! Thank you so much for your professionalism and attentiven I am a third time returning VW customer and just purchased a 2016 Tiguan from Richard Song! Thank you so much for your professionalism and attentiveness. More

Thank you Richard Song!!! Thank you so much Richard Song. Awesome Korean sales Rep. Joe Heidt VW nice and clean people so friendly I will recommend this place.. Once again Tha Thank you so much Richard Song. Awesome Korean sales Rep. Joe Heidt VW nice and clean people so friendly I will recommend this place.. Once again Thank you. More

Not customer focused after selling a vehicle Bought car in June. Horrible Customer Service after you buy. Delay on plates, missing key, Bank they financed with missing insurance information tha Bought car in June. Horrible Customer Service after you buy. Delay on plates, missing key, Bank they financed with missing insurance information that I will supply. They do not return calls or answer emails in a timely fashion and sometimes just don't answer. Put in a complaint on line, no response. Key now in after 2 months and needs to be programmed. My son is told he needs to come during the day or 7:30-12:00 Saturdays. He is supposed to take off from his new job so he can accommodate their desired hours? He has driven across the bridge to stay in Rockland many times hoping to get his plates so he can get inspection done. Got plates when he called to say the temp plates expired and he could get a fine. Has been trying to get the key but they never found it so I asked them to order a new one. It has to be programmed so he said 6pm is when he can get there but no it can only be during the day. The car was not cheap, the fault is with the Dealership so they should accommodate my son. Horrible customer service but nice car More

I hope this is a cautionary tale for others. My mom has been leasing Tiguans from Joe Heidt for a number of years. Overall the service at Joe Heidt Motors Is only fair. The attitude of some of th My mom has been leasing Tiguans from Joe Heidt for a number of years. Overall the service at Joe Heidt Motors Is only fair. The attitude of some of the people there is not friendly and they don't seem to be customer oriented. We've had a few incidences with the repair department that we have not been happy with. Just recently we brought the vehicle in due to an electrical issue and they wanted to replace the battery for $200 even though the battery was fine. Now my mom's lease on her current Tiguan is almost up and she wants to switch to a Cadillac. We have the vehicle inspected by SGS and we're all set to turn it in. We are ready to pick up the new Cadillac today and need to return the Volkswagen. We just called Joe Heidt Motors to inform them that we MUST bring the vehicle in today as we are transferring the plates from the Volkswagen to the Cadillac. We need the plates off the VW to pick up the Cadillac. We've been calling Joe Heidt Motors for two hours now and been getting the runaround. They say they will call back but they don't. They're telling us "they don't have the room on the lot to take the vehicle". If you're going to buy or lease a Volkswagen you're better off going to a different dealer. We've heard that from a lot of people that have Volkswagens. More

The best of the best when it comes to customer experience! I have leased and serviced three cars from this dealership, a CC, a Jetta and a Tiguan. Every time I have to visit for anything big or small, I get th I have leased and serviced three cars from this dealership, a CC, a Jetta and a Tiguan. Every time I have to visit for anything big or small, I get the best service. Kind, respectful, understanding and professional. The entire team is great, my most recent fantastic experience came from Dennis! Highly recommend you give them a chance, I know I will not be visiting another dealership or service center anytime soon! More