Joe Heidt Motors - Service Center

I went in for service on my 2010 VW CC . . I received a quote for repairs . I told the service manager cost was not worth fixing , since tge car is 2010. Not once did the service representati . I received a quote for repairs . I told the service manager cost was not worth fixing , since tge car is 2010. Not once did the service representative ask me if I was interested in leasing / purchasing another vehicle . As I was waiting to pay the required $159.00 , I watched three to four sales people doing nothing .. No one approached me ! what a missed opportunity,.. I now receive a text thanking me for getting my vehicle serviced there ??? Very disappointing , moving in the purchase another VW at another dealership More

I worked with Sara Schlosser, from the Service Department of Joe Heidt VW regarding my VW Passat and a car accident that I was involved in. She was a huge help from the start in corresponding, and advocating of Joe Heidt VW regarding my VW Passat and a car accident that I was involved in. She was a huge help from the start in corresponding, and advocating, between the insurance company, and a local auto body shop to get my car repaired correctly, and in a timely manner. Sara worked above and beyond her job title, and was very responsive throughout the entire repair process. Thank you, Sara. More

I purchased many cars over the years through Joe Heidt. The service and professionalism has always been spectacular. The service and professionalism has always been spectacular. More

I went to service at Joe Heidt for a problem I meet Sara in service. She communicated everything what the vehicle needed. I did everything now my car runs like a top thank u Sara u will see me again. in service. She communicated everything what the vehicle needed. I did everything now my car runs like a top thank u Sara u will see me again. More

The repairman are overpriced, do terrible work, and The repairman are overpriced, do terrible work, and are greedily unethical. After paying for service they will not talk about problems over the ph The repairman are overpriced, do terrible work, and are greedily unethical. After paying for service they will not talk about problems over the phone, you must pay for another visit. Also 50% of VWs have rain leakage problems and VW won't address this issue. More

Bad Customer Service Extremely disappointed with the customer service we received. My VW Tiguan was taken in today for service that we had prepaid for when I purchased the Extremely disappointed with the customer service we received. My VW Tiguan was taken in today for service that we had prepaid for when I purchased the car. The service was for 50k miles and my car was a little bit past 60k miles by the time it was taken in, however we were never told that the service expired and almost $400 had already been paid for the service, so I assumed there would be no issues. Well, when we got there the employee handling maintess lecturing was not understanding and adamant about how the car should’ve came in sooner and they refused to do the service. Additionally, they suggested we should pay another almost $400 for the 60k service, despite the fact that they were refusing to do the service we already paid for, just because the miles were slightly over what they should’ve been. They did not give us the money back for the service they wouldn’t give us, and they made us pay $89 for just an oil change. The prepaid service plan was sold to us by the salesperson there when we bought our car who to be fair was very nice, knowledgeable, and helpful, but they never informed us that we would not be able to get the service we paid for if we didn’t come within a certain mileage. It’s not as if I was at 80k miles, I was only slightly over, and even if I was way over I still paid for a service and expected they would at least be kind about the situation. It appears as though the sales people earn commissions on selling these plans. Management spoke to us very rudely and in a completely unprofessional manner, lecturing at us about the service. The manager said since VW would not pay the dealership back for doing the service we already paid for, that they would not do it. I had a good experience buying my car from this dealership, so I am extremely upset about the way we were treated and how Joe Heidt VW employees handled the situation. I do not recommend coming here to purchase a car or have service done. It’s absurd that they would not give us a service that they sold to us and we paid for, and then suggest we pay again, on top or speaking down on us and never informing us about their deadline. It felt to me that I was being ripped off and that they don’t care about anything except your money. More

Lou oil pressure Bought two cars from this place. David and Nick are great. Loved it until problem occurred. I’m so disappointed. Had to tow the car twice because the Bought two cars from this place. David and Nick are great. Loved it until problem occurred. I’m so disappointed. Had to tow the car twice because the control light Low Oil Pressure came on, and I was tool that it was because there was o low oil level, which is not true. I need to have extra oil with me, but it the same control light comes on, it’s not save to drive the car has 39,000 mil and the problem was because it was due for 40000 service which they charged me for $700. Scared to go out of town at this point. Have to have it checked privately to see what’s causing it. Never got follow up call or email for service eval. More

Failure to take responsibility Negative one star would be too high a rating. I took my VW in for a recall on the airbag igniter. I asked about the airbag light on the dash that wa Negative one star would be too high a rating. I took my VW in for a recall on the airbag igniter. I asked about the airbag light on the dash that was on when I picked it up and they said I has a faulty airbag and gave me an $1,100 estimate. Took the car to my local mechanic and noticed the horn and steering wheel controls all had stopped working since Joe Heidt touched my car (obvious sign of a problem with the clock spring that the airbag plugs into. Went back to Joe Heidt and was told the airbag is now OK, but the clock spring needs to be replaced for $500 and it was all merely a coincidence that the problem occurred when they touched the clock spring. I will never go there again and will continue to badmouth them every chance I get. More

Out to rip you off First of all they refused to warranty work blaming it on the oil i was using via my local mechanic who had done all the oil changes on the previous 2 First of all they refused to warranty work blaming it on the oil i was using via my local mechanic who had done all the oil changes on the previous 2 VW's, then they tried to add no a warranty service so they could make more cash While there i spoke with a manager and 1 adviser, another advisor made a rude comment and yes i called him an xxx as he should not of budded in. They all got very defensive after me calling my mechanic, who laughed and said tipical dealer excuses. All this while my car is under the VW Certified warranty Stay away they are looking for ways the screw you More