Joe Heidt Motors

I would like to commend Joe Heidt Volkswagen for their amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wa amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wanted to stop in at lunch to test drive a 2011 GTI then discuss prices later over the phone (time constraint). I showed up and Juan was outside waiting with the keys in hand. From there he earned my business, we wrapped up the sale within a week and still to this day, when I come through the door for service, Juan always goes out of his way to ask me how the car is. On the service side things have been even better. I'm infatuated with my car and always want to make sure all technical service bulletins or small issues are repaired right away for safety and care. Chrys from the service department always goes out of his way to get me scheduled as soon as possible for any of my concerns. Since I am heavily involved with online Volkswagen forums and blogs, I tend to discuss technical details with Chrys. He always takes the time to find the answer, verify part numbers and discuss the issues that happened at great length. I've never had such great customer service anywhere. Between Juan and Chrys, I don't know how anyone can ever have a bad customer service experience when looking for a Volkswagen. People rarely take the time out of their day to commend the good aspects of car dealerships but I believe they deserve a bonus or reward for their continued level of customer care. More

The service at joe heidt is amazing. They are all so friendly. I went to get an oil change and they noticed I had a bubble on my tire and replaced it for me. I worked with Chrys the service writer he to friendly. I went to get an oil change and they noticed I had a bubble on my tire and replaced it for me. I worked with Chrys the service writer he took the time to go over everything that was done to the car and the even found a recall that was open on my car. All of that took about 2 hours and was done while I waited. I will tell all my friends about this place. Thanks again!! More

We leased a car from them in March. The car has had problems, leaky trunk, tail-light issues. The problem I have is that there service center is unresponsive, and their hours are bad, and the overall problems, leaky trunk, tail-light issues. The problem I have is that there service center is unresponsive, and their hours are bad, and the overall customer service is poor. Here is an example. The DO NOT do service on Saturdays. Oil changes only. So you have to drop off the car at their location on Rt. 17. They claim to have a shuttle bus. But it only runs in the mornings. So picking up the car (which is not near public transport) is a huge pain. In the past, the dealerships we have dealt with have all had weekend hours, and loaners. So essentially, anytime you have a problem with your car (and apparently, if our experience is any indication, you will - this is the second service issue in the first SIX months of ownership), be prepared to take time off work, and arrange a ride with somebody to go pick up your car. Very frustrating, and not what they indicated when we bought the car. I am now unhappily awaiting the end of my lease, and will not transact with them again. More

This is by far the best dealership I have ever done business with. Upon walking in I had a great feeling about the place. Everyone there was extremely friendly and relaxed. I told Patrick Sorey the S business with. Upon walking in I had a great feeling about the place. Everyone there was extremely friendly and relaxed. I told Patrick Sorey the Salesman who was helping me, exactly what I needed from a car and the price I was able to pay. With his knowledgeable expertise on cars and his gracious demeanor, I trusted he would find me the right car, and he did-that day. Adam the General Manager was the other gentleman who helped me, he made buying a used car a pleasant experience by his honesty and down to earth nature. From sales to the parts and service department everyone has been courteous, polite and customer service oriented. I highly recommend this dealership to anyone in the market for a car. Volkswagen's are a great product and Joe Heidt Volkswagen delivers these great machines with integrity. More

I wanted to pass along my sincere thanks for the service my car (the bugger) received from your dealership. I am so pleased to have had the pleasure of discovering that Joe Heidt Motors has never lost si my car (the bugger) received from your dealership. I am so pleased to have had the pleasure of discovering that Joe Heidt Motors has never lost site of the value of Customer Service, and not just in terms of doing excellent work on vehicle repairs, but on all other aspects of motor vehicle maintenance and upkeep. All employees of Joe Heidt Motors do their professional duties with such a great attitude and kindness, that you feel like you are being treated like royalty. In particular, I want to thank James and Chris for their kindness and consideration in helping to keep my Bugger in tip top condition. They are so professional, and yet so accommodating that I know that I will never need to look for another auto dealership again. Joe Heidt Motors is a dealership where honesty, service, pride in workmanship, and customer satisfaction/ appreciation are still the Hallmark of their business. I have recommended Joe Heidt Motors to several people who were looking to purchase new vehicles, so they can also discover what a pleasure buying a car can and should be. I also want everyone to know that working with a service department can be a wonderful, and pleasant experience. The service employees are determined and hard working employees that take pride in their job. Chris, in service, always greets you with a smile and makes your experience always as pleasant as can be. He is very professional in explaining exactly how the technicians will determine the problem and how they will fix it. I always feel very informed on what is going on with my bugger and know it is in good hands in the shop. No matter what the issue they are all determined to find it and fix it. Please keep up the great work and the positive attitude and superior customer service! I look forward to many more years of splendid car buying experience and great service work with Joe Heidt Motors. More

I was in to buy my son a car I was greeted by salesman and shown many different vehicles after much review I decided not to purchase at which time the General Maneger James Walker asked if he could be of and shown many different vehicles after much review I decided not to purchase at which time the General Maneger James Walker asked if he could be of any help well sometime later and much to my delight we bought a car Mr. Walker is a true gentleman and asset to your dealership. More

Carl is the Internet Sales Lead at Joe Heidt Motors. I was actively pursuing the purchase of a 2010 leftover with specific features, and had found a number of them in dealers inventories as far away as Ma was actively pursuing the purchase of a 2010 leftover with specific features, and had found a number of them in dealers inventories as far away as Maryland, but none close by in my area of South Jersey. I did, however, find one in the inventory at Joe Heidt VW, which is still agreat distance away from me, but, at least still in my own state. I was able to contact and negotiate with Carl over the internet, without the need for hard back and forth negotiations, and, quite frankly the "I've got to talk to manager" stuff that happens when you are live in the showroom. Since this was not my first negotiation using email, I thought I'd get the normal blow-off, where no one actually expects the buyer to come through (hey, you're not a warm body in the showroom if you're a nameless, faceless stranger over the internet), but Carl did something so usual, something I had not seen from ANY other dealer. Carl emailed a personalized video, introducing himself, and providing a real response to my offer, NOT some canned video that goes to everyone. Boy was I impressed by the response, but, not initially by the offer. However, we continued to negotiate over email, and, in a short time, even while I was negotiating with other dealers via the internet, Carl made me an offer that was exactly what I was looking for. I placed a deposit that day over the phone, and since we couldn't actually get to the dealership for another 5 days, and, based on past experience buying cars in general, we really expected something to fall through before we actually got there. So, the day we were supposed to make the LONG trip there, Carl called to tell us some bad news (I knew it was too good to be true)...During detail of the car, the shop found some scuff marks on the rear bumper, and have not been able to get them removed. Carl sent me a number of pictures of the scuff so that I could see the extent of the problem. They offered me an option to pick up the car another day after it could be repaired (again, I was thinking that the deal wasn't going to happen), or they could try to arrange to have it repaired somewhere closer to my home. Either way, we were still interested in buying the car, so, I told them to do the best they could, and we'll be on our way up, and decide once we get there. Scott, Carl's manager, told me that he'll have the bumper (its just a cover), swapped with another of the same color on his lot. Since it was a 2.5-3 hour drive up, they had plenty of time to make the switch. When we arrived, the car was PERFECT! Not a thing wrong with it. The only thing that was crazy was the number of customers and the lack of parking due to the number of cars on their lot, and the number of customers in the store at the time. Wow! Who says no one is buying cars? This dealership is very small, but they were also very busy. This, unfortunately, did not provide us with as much time as we would have liked to get to know Carl and Scott more, but we're glad they were busy with sales and not just uninvolved salespeople. Chase, the finance manager was prepared, and performed his job very well, and, even though we felt somewhat "rushed" out of the dealership, our deal was complete, and we were happy buyers. What more could a dealership ask for? The only thing missing was our owners manual, which Carl is planning to fedex to us shortly. All in all, we had a great experience with this dealership. We're too far away to be back for service, although I could understand other reviewers complaints about the service department due to its small size. I'll be working with my local VW dealership for service and the such, but, in the future, I won't hesitate to make the long drive again to North Jersey if the salespeople at Joe Heidt are going to be honest and work with me on the very best deal, as they have this time. There aren't too many dealerships I'd say this about, but I would certainly provide repeat business to them, even if just to match a price. My only suggestion to the dealership: The person that answers the main phone line needs to speak slower. There is no reason to jumble all the words together so that it makes to sense to the caller. More

I gave Joe Heidt a great review because I was very impressed with their service. I had never bought a car before so I was very nervous and stressed out about it. Robert Glavotsky was the salesman who impressed with their service. I had never bought a car before so I was very nervous and stressed out about it. Robert Glavotsky was the salesman who helped me when I went into VW Ramsey. He definitely helped me become less stressed about my decisions and he never pressured me into buying which was great! He was very knowlegeable about the cars so he was able to point me in the right direction to the car that was best for me. Not only did he know everything about the cars but he was very nice and patient with me while I was searching for the perfect car. If you are interested in a Vollkswagen and are looking for outstanding service I would highly recommend going to see Robert Glavotsky at Joe Heidt Motors in Ramsey NJ. More

My salesman Carl Jenkins and the sales manager were great to deal with. The dealership was pretty busy so it did take a lot more time to test drive and work out the deal but it was certainly acceptable. I ha to deal with. The dealership was pretty busy so it did take a lot more time to test drive and work out the deal but it was certainly acceptable. I have now purchased 3 Jettas and a CC from them. More

My wife recently purchased a VW from Joe heidt Volkswagen. We went there because they are conveniently located on Rt 17 and because they have been there for over 50 years, To my surprise it was Volkswagen. We went there because they are conveniently located on Rt 17 and because they have been there for over 50 years, To my surprise it was an exceptional car buying experience. Never pushy, never rushing me, salesman was able to locate the exact car she wanted cheaper than Jack Daniels. I like when car dealers do everything they say they will do and pat really came through. I never felt pressured and he never had to go in the back and check with his manager. a;; pricing was up front and we discussed all aspects of the sale. If you are in the market for a Volkswagen I would definitely recommend this dealer. The car delivery experience was awesome as well. He explained every feature of the car and never rushed her. More