Joe Heidt Motors - Service Center

The service dept sucks!! There ALL incompetent and The service dept sucks!! There ALL incompetent and unprofessional!!! I take my car in and describe the symptoms as pulling, and they tell me There i The service dept sucks!! There ALL incompetent and unprofessional!!! I take my car in and describe the symptoms as pulling, and they tell me There is nothing wrong with the car. I go back 3 times finally they tell me its a sensor I pay $500 pick the car up and the same problem continues I go to a transmission shop they assure me its the transmission. I go back to the Jerks they repair the Valve Body Free, Im happy thinking I got a deal!!! Not Even 3 Months later, the car starts to jerk again I go to Jerks and now they tell me the transmission needs to be replaced... I was ASSURED by a transmission specialist that this did not just happen that IF they dropped the Valve Body in OCT they KNEW the Pump in the TRANS was faulty and just did nothing about it, now there telling me its going to be $5K to repair it because ITS not Covered ALTHOUGH I was told by Yolanda @ 800-822-8987 VW Cust Care that the trans would be covered for 7 years 100K Miles and I only have 86K miles on my CAR Better Business Bureau Here I come!!! I would NEVER BUY another VW and I advise U to Think 3 times b4 stepping Foot on the grounds at Joe Heidt Motors on Rt 17 in Ramsey, NJ More

I would like to commend Joe Heidt Volkswagen for their amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wa amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wanted to stop in at lunch to test drive a 2011 GTI then discuss prices later over the phone (time constraint). I showed up and Juan was outside waiting with the keys in hand. From there he earned my business, we wrapped up the sale within a week and still to this day, when I come through the door for service, Juan always goes out of his way to ask me how the car is. On the service side things have been even better. I'm infatuated with my car and always want to make sure all technical service bulletins or small issues are repaired right away for safety and care. Chrys from the service department always goes out of his way to get me scheduled as soon as possible for any of my concerns. Since I am heavily involved with online Volkswagen forums and blogs, I tend to discuss technical details with Chrys. He always takes the time to find the answer, verify part numbers and discuss the issues that happened at great length. I've never had such great customer service anywhere. Between Juan and Chrys, I don't know how anyone can ever have a bad customer service experience when looking for a Volkswagen. People rarely take the time out of their day to commend the good aspects of car dealerships but I believe they deserve a bonus or reward for their continued level of customer care. More

The service at joe heidt is amazing. They are all so friendly. I went to get an oil change and they noticed I had a bubble on my tire and replaced it for me. I worked with Chrys the service writer he to friendly. I went to get an oil change and they noticed I had a bubble on my tire and replaced it for me. I worked with Chrys the service writer he took the time to go over everything that was done to the car and the even found a recall that was open on my car. All of that took about 2 hours and was done while I waited. I will tell all my friends about this place. Thanks again!! More

We leased a car from them in March. The car has had problems, leaky trunk, tail-light issues. The problem I have is that there service center is unresponsive, and their hours are bad, and the overall problems, leaky trunk, tail-light issues. The problem I have is that there service center is unresponsive, and their hours are bad, and the overall customer service is poor. Here is an example. The DO NOT do service on Saturdays. Oil changes only. So you have to drop off the car at their location on Rt. 17. They claim to have a shuttle bus. But it only runs in the mornings. So picking up the car (which is not near public transport) is a huge pain. In the past, the dealerships we have dealt with have all had weekend hours, and loaners. So essentially, anytime you have a problem with your car (and apparently, if our experience is any indication, you will - this is the second service issue in the first SIX months of ownership), be prepared to take time off work, and arrange a ride with somebody to go pick up your car. Very frustrating, and not what they indicated when we bought the car. I am now unhappily awaiting the end of my lease, and will not transact with them again. More

I wanted to pass along my sincere thanks for the service my car (the bugger) received from your dealership. I am so pleased to have had the pleasure of discovering that Joe Heidt Motors has never lost si my car (the bugger) received from your dealership. I am so pleased to have had the pleasure of discovering that Joe Heidt Motors has never lost site of the value of Customer Service, and not just in terms of doing excellent work on vehicle repairs, but on all other aspects of motor vehicle maintenance and upkeep. All employees of Joe Heidt Motors do their professional duties with such a great attitude and kindness, that you feel like you are being treated like royalty. In particular, I want to thank James and Chris for their kindness and consideration in helping to keep my Bugger in tip top condition. They are so professional, and yet so accommodating that I know that I will never need to look for another auto dealership again. Joe Heidt Motors is a dealership where honesty, service, pride in workmanship, and customer satisfaction/ appreciation are still the Hallmark of their business. I have recommended Joe Heidt Motors to several people who were looking to purchase new vehicles, so they can also discover what a pleasure buying a car can and should be. I also want everyone to know that working with a service department can be a wonderful, and pleasant experience. The service employees are determined and hard working employees that take pride in their job. Chris, in service, always greets you with a smile and makes your experience always as pleasant as can be. He is very professional in explaining exactly how the technicians will determine the problem and how they will fix it. I always feel very informed on what is going on with my bugger and know it is in good hands in the shop. No matter what the issue they are all determined to find it and fix it. Please keep up the great work and the positive attitude and superior customer service! I look forward to many more years of splendid car buying experience and great service work with Joe Heidt Motors. More

For the past 5 or more weeks, I've been attempting to get my auto dealer to correctly and capably repair a defective part -- a Bluetooth module in my car's radio/navigation system that often drops my Bluetoo my auto dealer to correctly and capably repair a defective part -- a Bluetooth module in my car's radio/navigation system that often drops my Bluetooth pairing. In the best of caases, it would work about 75% of the time. My dealer is Joe Heidt VW in Ramsey, NJ. I'm thinking of nominating their Service Department for medical research because I've grown accustomed to them being 'the missing link'. This story goes back nearly to my purchase of the car when this started, because it was evident quickly, so of course I took the car in to be checked at the one-month or so mark. Service barely looked at it before concluding "everything's fine, we aren't experiencing a problem". So I took a different route and swapped out my phone to prove the point. Then they decided to investigate as they should have originally by applying their diagnostic tools. Lo and behold, they could locate the issue after all, which meant they needed to order the part. Three weeks elapse and I hear nothing. So I call to find out what's happening, and I'm told the part should be in by Tuesday of the following week, so I'm ready to arrange an appointment for Thursday. Again, no news. So again, I call. "Oh, we're sorry, your part still isn't here, we're overnighting it, we should have it here by Tuesday." So I schedule my appointment for Friday, and arrange to drop the car off so that they have it overnight and can do all their work. The following day, I still hear nothing until -- yet again -- I call at nearly 5PM. "Oh, they shipped us the wrong part, we're so sorry, but stop by and we'll have a loaner car available for you." So I pick up my loaner - a so-so mini SUV called a Tiguan that at 6,000 miles had seen more xxx than a typical rental car, and it had the dings and cloth stains to prove it. Once again, I wait through the weekend until Monday when -- you guessed it -- I'd heard nothing and was forced to call. "Oh, sorry, I thought we called, everything's done, come pick up your car anytime before 8PM." This I need to see, since it's been more than 5 weeks now, so I return their loaner, pick up my car after hours, and am happy to get my car home. It does not so much as recognize our phones, much less even try to pair them. We stop, we fiddle, we attempt to make them work to no avail. So I call Joe Heidt VW and ask for their General Manager because, by this point, I'm simply ticked off by incompetence. After asking for the General Manager, I get the "Sales Manager" who spends no less than three-minutes explaining how he's willing to listen to me while I vainly attempt to get a word in edgewise. Only when I asked him how he could possibly be listening when he hasn't shut up for three minutes did he finally let me explain the situation...to no avail. More

They lie and cheat and I couldnt believe that the Owner actually condons it! I would never use that dealership again. I am searching for another VW right now. I work 5 mins from this dealer and I am going actually condons it! I would never use that dealership again. I am searching for another VW right now. I work 5 mins from this dealer and I am going to buy my car elsewhere even if it is inconvenient. They treated me awful!! And amazingly enough my last Beetle had a 50,000/ 5 yr warranty on it and they kept saying they were servicing it but it never was really fixed until the warrantee was almost up. They got their moneys worth out of my warranty company!!! But the car spent more time in the shop than on the road for the first 5 years. Can you imagine??? My car battery went completely dead and had to be towed to the dealer. Joe the Service Manager said it was my fault because I didnt lock the doors in my driveway and the car had to work so hard all night long to protect itself that it killed the battery ????? what kind of NONSENSE is that???????????? Is the car alive??? sis it know it was unlocked??? xxx??? That is just one example - everytime I went there I got some bull crap excuse for the bad service.. NEVER, NEVER GO THERE FOR ANYTHING!!! More

I have had nothing but AWESOME experience from Joe Heidt Motors. I have had mutiple questions regarding my 2002 Jetta answered, even with advice for servicing and keep-up which has helped a great deal. Anot Motors. I have had mutiple questions regarding my 2002 Jetta answered, even with advice for servicing and keep-up which has helped a great deal. Another awesome thing about this dealer is I can be kept up-to-date on the latest deals and cars coming out over FACEBOOK. Now thats awesome. I would highly recommend this dealer to any and all of my friends, in fact i already have! Can't wait to get my next Volkswagen from Joe Heidt Motors! More

For as long as I have been a VW owner, I would always go to Jack Daniels for the service of my cars. Their service was always standard at best, nothing out of the ordinary that left me saying, "Wow, that wa to Jack Daniels for the service of my cars. Their service was always standard at best, nothing out of the ordinary that left me saying, "Wow, that was really convenient" or "easy". One day, however, I went to take the wheels/tires off of my GTI only to discover that my wheels had wheel locks on them and that I was missing the proper key to remove them. I thought it would be simple enough to call Jack Daniels up and have them match the key to my locks and take them off for me and have me order the correct key for future instances. I called them up and to my frustration they wanted me to set an appointment for three days later to have a service technician look at the car and size up the locks. This was a task that even I knew should not have taken more than 5 minutes and in no way required an appointment by a service tech. The car in question was/is my daily driver and I since I was changing the brakes on it myself (that were no longer safe to drive) I needed to get those wheel locks off in order to put new put operable ones on. Needless to say I wanted to complete that task as quickly as possible so that I could resume driving my car for whatever I needed. Enter Joe Heidt Motors. After hanging up on the Jack Daniels personnel for trying to "reason" with me why it would be impossible to look at my wheel locks the day of, I decided to call up the next closest VW service center, Joe Heidt. Without any complication, they told me to just come in and they would take a look at my dilemma. The tech there found the working key for my locks and even went the extra mile to remove them and replace them with lugs that I could remove with a standard tool so that I could continue and finish my project and just put the locks back on after I ordered my missing key. I told him my experience with Jack Daniels and he agreed that the whole process was ridiculous for something so trivial as trial and error in matching up the different keys- Which of course did take him less time than I estimated over the phone with Jack Daniels. After thanking him, he gave me the information I needed to know to order the key for next time, and I was on my way. Since then, the friendly staff of Joe Heidt motors saw me revisit several times within the same week and following weeks thereafter. Whether it be to order a part or service my car, Joe Heidt is now the only place I go and trust with my beloved GTI. They truthfully make it so much easier to own a Volkswagen and make that experience even more joyous. They share the same enthusiasm for the cars they service or sell that an owner such as myself does. This IS a dealer I actually did leave thinking to myself "That was easy". I would recommend Joe Heidt motors to anyone looking for a personable, seamless service experience with no hassle or frustration. P.S. I couldn't help but catch some misleading reviews about certain employees at Joe Heidt. The first time I walked into Joe Heidt motors after running into my problem it was Carl that greeted me and assured me that someone would be willing to help me. He was real with me and totally involved/helpful despite it not being his problem. I have never bought a car from the man but that has not stopped him from being accessible or friendly in anyway. He continues to be a great guy to me every time I catch him there despite never having gained anything from me or my pocket. More

Believe it or not, I had nothing but pleasant experiences with Joe Heidt. My 2003 Passat had a problem with the trunk lock. The lock would open while I was driving & I had to pull my car on the shoulder to with Joe Heidt. My 2003 Passat had a problem with the trunk lock. The lock would open while I was driving & I had to pull my car on the shoulder to keep my truck from flying open. Whenever I brought the car back (at least 5 times), before it was finally fixed properly, they were nothing but accommodating, helpful & polite. Ultimately they did fix the lock properly. Then on 6-21-06 I was rear-ended by a pick-up truck on a bridge. My car was declared totalled & I plan on buying a 2006 Jetta. More