Joe Machens Capital City Ford

Brought in a friends car that needed keys programmed to a new computer (ecm) walked in to see if i could get it done on a tuesday, they were busy no big deal. I get an appointment set up by my advisor for fr new computer (ecm) walked in to see if i could get it done on a tuesday, they were busy no big deal. I get an appointment set up by my advisor for friday for 1pm. Friday comes around i drop the car off at 8 am to give them time with it even though I know it takes 30-45 minutes to initialize a pcm and program keys but I know there are other customers other than me. I call at 4:45 and ask if its done i get transfered to the advisors voicemail three times. At this point Im super frustrated because my friend needs his car for a weekend trip. About 5 my advisor calls me back and tells me its not done and they need it till monday. Noon rolls around on monday and its finally done I get there and my first bill I was handed was for nearly 350$ when i was told it was a half hour for initialization of pcm and another half hour for programming keys. Then the cashiers did an excellent job and got my bill down to 100 which was what it shouldve been in the first place. More

Randy was great to work with. Not your typical pushy salesman. He listened to our concerns and made sure we were satisfied with our purchase. The vehicle purchase was completely transparent and there we salesman. He listened to our concerns and made sure we were satisfied with our purchase. The vehicle purchase was completely transparent and there were no hidden fees. We will be back for another vehicle. More

Good service, nice waiting lounge. Don't know who the service guy was. Wait time wasn't too long. I appreciated the the service reportand inspection form. service guy was. Wait time wasn't too long. I appreciated the the service reportand inspection form. More

Angie is always amazing to work with. It means a lot to me that she takes the time to help me out with rebates and best offers! me that she takes the time to help me out with rebates and best offers! More

Timely, friendly, thorough service. Nice waiting area with refreshments. They keep you informed on how service is going. Great experience overall as I already knew from past experience that it would be. with refreshments. They keep you informed on how service is going. Great experience overall as I already knew from past experience that it would be. More

Had a wonderful experience, very friendly. Kayle and Angie should get a raise, they helped identified all the issues with my vehicle and fixed them. Angie should get a raise, they helped identified all the issues with my vehicle and fixed them. More

Kyle Aldridge and Thomas did an amazing job getting me in excellent service and super friendly they explained everything that was done to my jeep and kept me updated on everything they did super glad I broug excellent service and super friendly they explained everything that was done to my jeep and kept me updated on everything they did super glad I brought my vehicle here More

My 2019 F 150 would not back up when in reverse, finally did after thec4th try. Drove directly to Capital City Ford to report the problem. The truck sat on the lot for 3 days before it was serviced. When did after thec4th try. Drove directly to Capital City Ford to report the problem. The truck sat on the lot for 3 days before it was serviced. When I called to check on the status I was repeatedly told I didnt have an appointment when it was dropped off, indicating it was all my fault for bringing the truck to the Service department expecting it to be repaired, real sorry about that...Ultimately I was told the ABS had a code and had to be reprogramed. This was at least the 4th time this has been performed at 2 dealers in florida and twice at Machens as records should clearly show. This is obviously unacceplable. What should my recourse be if this continues? I traded a perfectly good truck for this one. Last I checked the brake system seem to be a very essential part, Ford seems to think this contiuing problem will simply go away. More

Car had to be towed to the dealership on Monday for a cut in the sidewall, got car back on Wednesday with a brand new tire from capital city ford. Went to take the car to be with family on Friday and my TPMS in the sidewall, got car back on Wednesday with a brand new tire from capital city ford. Went to take the car to be with family on Friday and my TPMS was on, I put air in the tire and called the service department and was told to bring it in when I could. I couldn’t make it to Jefferson City because the valve stem was pushing out 5lbs of air every 30 seconds. My car had to be towed again. Recieved a call Saturday morning that the car is done and available for pick up. Was dropped off at the dealership and went to the service counter, gave my name and was told it was good to go. Before I got my invoice I asked if we could make sure my lugs were tight because they weren’t when I picked up the car on Wednesday evening. The cashier gave me attitude about asking for requests before drop off (it was a drop off after hours so idk when I should have told them on a road hazard emergency) I digress, I explained to the cashier that the car was taken in on tow and after hours, she responded with I needed to have let them know and asked the service advisor to come to the window, Angie who I had been corresponding with was asked to make sure my lugs were tight before I left. Angie did take care of my issue. I usually do not leave a bad review, however this time I was given terrible customer service and a dealership error. While it was comped because it obviously wasn’t my fault I should have been treated with respect since they have done all the service work, general maintenance and whom I bought the car from. The techs did not make sure my car was safe to drive before releasing the car back to me. Please have a talk with your service department about tire replacement care and for the love of god tighten the lugs. I do not work on cars on a daily basis and I even understand lug nuts play a critical part in tire and driving car. Seems pretty elementary to me but what do I know. More

The oil was changed in a timely manner. Staff was professional! The staff in the office were polite and had my car brought around to the front. Also, the coffee was good. professional! The staff in the office were polite and had my car brought around to the front. Also, the coffee was good. More