Back

Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,545 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
Contact Dealership

807 Southwest Blvd

Jefferson City, MO

65109

Directions

By Type

Showing 7,545 reviews

July 16, 2020

Angie was great as usual. Took care of everything in a very professional and personal manner. Nevea problem with the dealership or any of the people. More

by primesolutions212
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jul 16, 2020 -

Joe Machens Capital City Ford responded

Another 5 stars for Angie and our Service Dept. Thank you so much - we appreciate it and hope to see you again.

July 16, 2020

Thank you Angie for your professionalism and staying in touch by phone and text, sending photos — great customer service! I appreciate all of your help! More

by CKremer
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jul 17, 2020 -

Joe Machens Capital City Ford responded

Another 5 star review for Angie Hulsey! She always goes out of her way for her customers, glad you liked the service. Thank You for choosing our dealership, see you next time!

July 15, 2020

Great service! I don’t have anything else to type but this app is making me have at least 25 words so that’s why I’m typing this too. More

by lehmaj1
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Jul 16, 2020 -

Joe Machens Capital City Ford responded

We agree, sometimes 25 words is just not necessary. We are pleased just seeing the 5 start and "Great Service" comment. Thank You!

July 15, 2020

Went in for a seat belt fix. The part that’s in the seat you hook to. Holly Hanna the price about made me drop my teeth. I know how much labor was involved so the part was over two hundred dollars. OMG More

by CHAMV5586
Recommend Dealer
No
Employees Worked With
Jesse Edler
Jul 16, 2020 -

Joe Machens Capital City Ford responded

We do understand that sometimes a dealership's prices can be higher than our customers expect. Our prices for parts and labor are set by Ford. Our Service Technicians have been trained and certified to work on Fords. We try to be as efficient as possible to keep our customer's costs down, but we understand your frustration.

July 15, 2020

Great service on my vehicle. Just wish that when you drive into the QuickLane that someone, even if finishing a task, would acknowledge that you were there-“Hi, someone will be right with you!”, instead More

by marciakram
Recommend Dealer
Yes
Employees Worked With
Cashier!!-Awesome!!, Angie Hulsey
Jul 16, 2020 -

Joe Machens Capital City Ford responded

We agree, Marcia, every customer should be acknowledged. We do appreciate your review and comments and will forward them to our General Manager for his review.

July 14, 2020

I have a good experience here. Brent was awesome he went out of his way to help me find the vehicle I was looking for . I also would like to thank Travis for setting me up with Brent. I would recommended th More

by SUGARBEE40
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Brent Simmons, Travis Dometrorch, Jacob Thomas
Jul 16, 2020 -

Joe Machens Capital City Ford responded

You are welcome, it was our pleasure. Thank you for the excellent review for Brent, Travis and our staff, we appreciate it.

July 14, 2020

They have taken care of my in-laws for over 10 years. We decided to see what they could do for us. Outstanding service. Everyone was attentive, but we felt heard. Our plan was to shop around for the best More

by Gentml7
Recommend Dealer
Yes
Employees Worked With
Bradley Kellerman, Scott Jackson, Billy Underwood, Derek Bertles
Jul 16, 2020 -

Joe Machens Capital City Ford responded

Awesome review! Thank you for giving us the opportunity to work with you on finding the right car and terms. great that it worked out. Please give your in-laws our best and Thank them for sending you our way!

July 13, 2020

Randy was very helpful. He went in depth on all my questions and broke down many things for me. I felt very comfortable and not any kind of pressure. Overall great experience. Would highly recommend. More

by jstaton789
Recommend Dealer
Yes
Employees Worked With
Randy Wells
Jul 13, 2020 -

Joe Machens Capital City Ford responded

5 stars and a "highly recommend" for Randy Wells! We love it! Thanks for choosing Capital City Ford and purchasing your new vehicle from us, we appreciate it.

July 13, 2020

Cody was very helpful and accommodating while we were searching for and then purchasing our new car. He made sure to answer all of our questions and meet our requests. He even had a technician come direc More

by aholdt13
Recommend Dealer
Yes
Employees Worked With
Cody Byers, Jamie Wilson
Jul 14, 2020 -

Joe Machens Capital City Ford responded

Great review for Cody Byers! We love hearing from our customers how our staff does the "little" things - like send a tech to you rather than having you come back to the dealership. Thank you for choosing Capital City Ford, we very much appreciate your business.

July 12, 2020

This is a fantastic dealership. They have great customer service and made the whole process quick and easy. Shawn was a fantastic salesman who made sure we had all of our questions answered and answered qui More

by Talsup
Recommend Dealer
Yes
Employees Worked With
Travis Dometrorch, Ben McGrail, Shawn Wagner
Jul 13, 2020 -

Joe Machens Capital City Ford responded

And this is a "fantastic" review for Shawn Wagner and our dealership! We loved seeing it. Thanks so much, we hope to see you again next time you are in the market for your next vehicle. Safe Travels!

...
303
...