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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,555 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,555 reviews

June 18, 2020

Oil change and slow leak on one tire Courteous staff and prompt service. I indicated when I checked in that my front right tire had a slow leak. I paid my bill at checkout with a $15 di More

by jkipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember any names of the staff. They were all pleasant.
Jun 19, 2020 -

Joe Machens Capital City Ford responded

Thank you for the kind words for our staff, we do appreciate it. We'd like to talk to you about the tire problem and our General Manager asked if you would please send him your contact information. Tom's email is tstegeman@machens.com Tom would like to look into this further and see how we can get it resolved. Our apologies for the inconvenience.

June 18, 2020

In regards to Angie Hulsey, Service Advisior , she always makes the customer’s needs important. She works really hard to make the visit pleasant. Thanks More

by cjpayne56
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jun 19, 2020 -

Joe Machens Capital City Ford responded

Another excellent review for Angie Hulsey! Thank you so much for the 5 stars and for the kind words. Angie will love seeing this!

June 18, 2020

Steve Joplin is a class act. Top notch. Great service always. I've lived here for over 20 years and only do business with JM Jefferson City because of Steve and smokin Joe Herx across the street who I w More

by getfiscal
Recommend Dealer
Yes
Employees Worked With
Steve Joplin
Jun 19, 2020 -

Joe Machens Capital City Ford responded

Love this review!! Thanks so much for your amazing review for Steve Joplin and our Service Dept! We can't Thank You enough for your continued business, we really appreciate it. And, when you are in the market for another vehicle, check in with "smokin Joe Herx", he's always ready to help out. Thanks again, we'll see you next time!

June 17, 2020

Great service! I would definitely recommend Joe Machens Capital City Ford service department to all of my friends. They are quick and friendly and easy to work with More

by joyce11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Steve Joplin, Angie Hulsey, Dustin Prenger, Jesse Edler, Arkeem Horsley-Robey
Jun 18, 2020 -

Joe Machens Capital City Ford responded

A 5 star rating for our Service Dept! Thank you, Joyce, we loved seeing this. Yes, please, feel free to recommend us to anyone needing their vehicle serviced. We'll be glad to take care of them!

June 17, 2020

Quick and professional service done in timely matter. Protected cloth seats and requested info and pricing on cracked windshield from marks mobile glass. Great job!!! More

by mothergooseoo
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Jun 18, 2020 -

Joe Machens Capital City Ford responded

Another 5-star review for our Service Dept! Thank you so much, we appreciate you taking the time to let us know how Steven and our Service Team is doing. See you next time.

June 17, 2020

Cody Byers made buying my car painless, fast, and easy! I loved my experience! He did everything he could to go above and beyond to find the perfect car for me and my family. More

by Lconner
Recommend Dealer
Yes
Employees Worked With
Cody Byers
Jun 18, 2020 -

Joe Machens Capital City Ford responded

Cody Byers always goes out of his way to provide his clients with top notch customer service. We are very happy to see your review for him, it is really appreciated. We all wish you and your family "Safe Travels" in your new "perfect car"!

June 16, 2020

I am very disappointed in the service that was done on the truck it didn’t fix the issue I don’t understand how a manufacturer can get away with building such junk and still be in business I used to be a More

by Mark conley
Recommend Dealer
No
Employees Worked With
Dustin Prenger
Jun 16, 2020 -

Joe Machens Capital City Ford responded

Mark, We are sorry to see this review for our service department. Your comments are being forwarded to our General Manager for his review with a request that he look into this and get back to you. Again, our apologies for not getting this taken care of for you.

June 16, 2020

Bradley Kellerman was my salesman he was quick, honest and to the point, the only issue I had was waiting on the finance department for 2 hours for a thirty minute deal from start to finish. Once we actua More

by meghan.d.1014
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Bradley Kellerman
Jun 16, 2020 -

Joe Machens Capital City Ford responded

Meghan, Thank you for the very nice review for Bradley Kellerman. We are very pleased to hear you are "happy" with your vehicle. We do apologize for the long wait time in Finance, we had several deals we were working on and got behind. We should have communicated this much better to you. We do appreciate your business and hope you give us an opportunity in the future to do better.

June 16, 2020

fine job they've taken good care of me the few times I've needed service. Pleasant to work with and courteous plus efficient and good to their word. More

by DEANMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Edler
Jun 16, 2020 -

Joe Machens Capital City Ford responded

Nothing we love more than hearing from our repeat customers that we did a "fine job". Thank You, Dean, we hope to see you again.

June 16, 2020

This was the best overall experience I have had with getting my car service. My service man was very friendly & professional & I enjoyed the complimentary refreshments. Even thought I don’t own a Ford, More

by marciahart56
Recommend Dealer
Yes
Employees Worked With
The ladies at the payment desk were awesome, Arkeem Horsley-Robey
Jun 17, 2020 -

Joe Machens Capital City Ford responded

We loved the "Big Shout Out"!!! Thank you so much for this awesome review for our Service Team - we really appreciate it and look forward to seeing you again. Safe Travels!

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