Joe Machens Capital City Ford

Good service, they are easy to work with. Usually provide same day service. Easy to arrange appointments. Cal backs as needed to keep you up to date. same day service. Easy to arrange appointments. Cal backs as needed to keep you up to date. More

In general, yes I would this dealership service is OK. Scheduling ahead is really not helpful as a simple service still takes a couple hours (however, they disclose this in the small print). Failed to Scheduling ahead is really not helpful as a simple service still takes a couple hours (however, they disclose this in the small print). Failed to check tire pressure on one tire and I fixed myself later. Extended service items like (fuel injection service/cleaning) is way over priced, even double average expected cost. But no pressure to add these services. You just have to decide if you want handled at same time and place. They hope you dont want to go somewhere else and just overpay for extra services to save time. I do like the electronic communication on status, etc... but truthfully this is just a reflection of a king wait time. More

Shawn was very polite and knowledgeable about the Ford Escape. Shawn showed us the features of the escape. The price on the escape was good. The team was friendly. Escape. Shawn showed us the features of the escape. The price on the escape was good. The team was friendly. More

Great service as per usual, I was just taken aback that the lady at check out was not wearing a mask. Make me feel unsafe since I have family members who are at high risk. It'll be safer to take my busines the lady at check out was not wearing a mask. Make me feel unsafe since I have family members who are at high risk. It'll be safer to take my business elsewhere until the pandemic is over. More

My buying experience was made easy by my salesmen and the business office took care of all the paperwork in a fast and professional manor, business office took care of all the paperwork in a fast and professional manor, More

No has helped me buy two vehicles in as many months and I cannot be more satisfied.My customer experience was stellar,and Bo was there for all my questions and concerns. cannot be more satisfied.My customer experience was stellar,and Bo was there for all my questions and concerns. More

Very good service writer . Knowledgeable and very friendly . Went out if her way to make sure my truck was professional cared for.i would highly recommend dealership friendly . Went out if her way to make sure my truck was professional cared for.i would highly recommend dealership More

We purchased 10 vehicles thru Joe Machens Capital City Ford this past year and Mike Rogers and Drew Wilde made it simple and painless. That's what keeps us coming back to Joe Machens Ford this past year and Mike Rogers and Drew Wilde made it simple and painless. That's what keeps us coming back to Joe Machens More

I went in to get a recall fixed. Service department is always great. My car was fixed in no time. I always get my car serviced here. Always will! always great. My car was fixed in no time. I always get my car serviced here. Always will! More

Service department did an awesome job. Price was competitive and car drove great afterwards , the waiting area was comfortable and the complementary coffee e was much appreciated competitive and car drove great afterwards , the waiting area was comfortable and the complementary coffee e was much appreciated More