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Joe Machens Capital City Ford

Jefferson City, MO

4.7
8,356 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 8,356 reviews

December 14, 2020

Good service, they are easy to work with. Usually provide same day service. Easy to arrange appointments. Cal backs as needed to keep you up to date. More

by TANGO4MP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Dec 15, 2020 -

Joe Machens Capital City Ford responded

Thank you for your kind words. Glad that you had such a good experience with our service department. Happy holidays!

December 14, 2020

In general, yes I would this dealership service is OK. Scheduling ahead is really not helpful as a simple service still takes a couple hours (however, they disclose this in the small print). Failed to More

by dwayne88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey, Dustin Prenger
Dec 14, 2020 -

Joe Machens Capital City Ford responded

Thank you for taking the time to leave a rating for us. Our goal is to provide 5-star service, so we thank you for your suggestions on how we can receive a 5-star rating from you next time!

Dec 28, 2020 -

dwayne88 responded

Just as a follow-up... as part of the service I also had a tire checked for repair due to a slow leak detected. A construction screw was remived and tire fixed ($25 charge). The tire was discovered still leaking and a tire plug sticking out at least a 1/4 in from tread. Will be taking elsewhere to attempt a complete repair. Uncertain if the tire was actually removed and inspected from the inside and a plug patch combination was attempted.

December 14, 2020

Shawn was very polite and knowledgeable about the Ford Escape. Shawn showed us the features of the escape. The price on the escape was good. The team was friendly. More

by marlastegall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Wagner, Billy Underwood, Derek Bertles
Dec 14, 2020 -

Joe Machens Capital City Ford responded

We are so happy to hear that Shawn made buying the Ford Escape, so easy! Happy holidays and safe travels in your Escape!

December 14, 2020

Great service as per usual, I was just taken aback that the lady at check out was not wearing a mask. Make me feel unsafe since I have family members who are at high risk. It'll be safer to take my busines More

by JAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Person at checkout
Dec 14, 2020 -

Joe Machens Capital City Ford responded

We are so happy to hear that you had such great service! Our apologies on behalf of the other lady. The safety of our customers and employees is our #1 priority. We do not want anyone to be unnecessarily exposed and have put policies in place to ensure your safety. Your comments are being forwarded to our General Manager for his review with a request that he look into this. Thank you for letting us know, we do appreciate it.

Dec 15, 2020 -

JAB responded

It was the clerk who was not wearing a mask. Thank you.

December 14, 2020

My buying experience was made easy by my salesmen and the business office took care of all the paperwork in a fast and professional manor, More

by slucas1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Billy Underwood, James Pierce
Dec 14, 2020 -

Joe Machens Capital City Ford responded

Thank you for your feedback, it is appreciated. We are so happy to hear that the experience was so easy, that's the way it should be. Safe travels!

December 12, 2020

No has helped me buy two vehicles in as many months and I cannot be more satisfied.My customer experience was stellar,and Bo was there for all my questions and concerns. More

by Arptree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Bertles
Dec 14, 2020 -

Joe Machens Capital City Ford responded

Thank you for such kind words. We are so happy to hear that Bo has been so amazing to work with for your last two vehicle purchases. Happy holidays!

December 11, 2020

Very good service writer . Knowledgeable and very friendly . Went out if her way to make sure my truck was professional cared for.i would highly recommend dealership More

by BILLCOURTRIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Dec 14, 2020 -

Joe Machens Capital City Ford responded

Thank you for your kind words! We are glad that we were able to get your truck fixed and provide such an excellent service!

December 11, 2020

We purchased 10 vehicles thru Joe Machens Capital City Ford this past year and Mike Rogers and Drew Wilde made it simple and painless. That's what keeps us coming back to Joe Machens More

by Matt Fifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Mike Rogers, Billy Underwood
Dec 14, 2020 -

Joe Machens Capital City Ford responded

Ten cars?! Thank you so much for your business, we really appreciate it. Happy holidays!

December 11, 2020

I went in to get a recall fixed. Service department is always great. My car was fixed in no time. I always get my car serviced here. Always will! More

by Escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Steve Joplin, Jesse Edler
Dec 11, 2020 -

Joe Machens Capital City Ford responded

Thanks for your kind words. We are very happy to hear that you had such an excellent service and always do. Happy holidays!

December 11, 2020

Service department did an awesome job. Price was competitive and car drove great afterwards , the waiting area was comfortable and the complementary coffee e was much appreciated More

by kslepage5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Dec 11, 2020 -

Joe Machens Capital City Ford responded

Glad we were able to get your car up and running better than before. Glad you enjoyed our space and coffee!

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