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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,562 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,562 reviews

March 10, 2020

My husband and I were very pleased with the staff at Machens especially the gentleman Roberto who sold us our Ford Flex, he was very genuine and very good with our 14 month old son. He never pressured u More

by mckinzi_koncevic2011
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Travis Dometrorch, Roberto Smith
Mar 10, 2020 -

Joe Machens Capital City Ford responded

What a very nice review for Roberto Smith, he will love seeing this. And, congratulations on the purchase of your new Ford Flex! Thank you for taking the time to let us know about your experience here at Capital City Ford, stop in or give us a call if you have any questions. We wish you, your husband and your son very "Safe Travels"! Thanks again!

March 10, 2020

Excellent Experience Randy Wells was top notch getting us the exact vehicle we wanted and helping us all the way through the process without being pushy. Randy made the e More

by jhaines3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wells
Mar 10, 2020 -

Joe Machens Capital City Ford responded

Congratulations on the purchase of the "exact vehicle" you wanted. Glad that Randy Wells was able to get the best deal possible! Thank you for choosing Capital City Ford, we very much appreciate your business.

March 09, 2020

Came in and knew what I wanted. Made it very easy. They were very personable and knowledgeable. I would come back and recommend to anybody looking for a ford vehicle More

by biggen514
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett, Brian Lorts, Angie Hulsey
Mar 09, 2020 -

Joe Machens Capital City Ford responded

Thanks for the 5 star review! Customers like you that know what they want make it easy for us, too. Feel free to recommend us to anyone in the market for a new or used Ford, we'll be glad to help out. Thank You!!

March 09, 2020

Quick easy professional service Friendly, professional interaction w all personnel. Easy to make appts in our time frame. Quality service in a timely manner. Customer kept informed a More

by red1701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont know names
Mar 09, 2020 -

Joe Machens Capital City Ford responded

Glad you liked our Service Dept! And, our "awesome" customer lounge. We do our best to make sure our customers are as comfortable as possible why waiting for their vehicles. We really appreciate the great review and we hope to see you again.

March 09, 2020

We had a longer wait time than was told. They tried to sell me unnecessary items. they said my battery was bad and that I needed a new one, when I have t had any problems and my car is 3 years old. More

by kodiandmegan
Recommend Dealer
No
Employees Worked With
N/A
Mar 09, 2020 -

Joe Machens Capital City Ford responded

We are sorry to see this review for our Service department. We estimate wait times based on the work we have scheduled. Unfortunately, we sometimes run into something that was not planned while servicing a vehicle that needs to be fixed. It causes a delay in getting to the next vehicles on the list. We are going to forward your comments to our General Manager with a request to look into the battery issue. Could you please email Tom Stegeman, our GM, with your name and contact information. Dealerrater protects the identity of their customers so we are not able to determine their full identities. Please email Tom at tstegeman@machens.com. Our apologies for the inconvenience for the longer wait time and the battery issue.

March 09, 2020

John was great to work with, I am a teenager and I unfortunately didnt have no one to go with me car shopping but John helped an kept my thoughts in consideration so thank you for helping me get my dr More

by Jazmine cook
Recommend Dealer
Yes
Employees Worked With
John Lange, Jamie Wilson, Derek Bertles, Travis Wood
Mar 10, 2020 -

Joe Machens Capital City Ford responded

Thank you, Jazmine, for taking the time to leave a 5 star review for John Lange. We loved hearing he was able to help you get your "dream car". If you have any questions at all, just give us a call or stop in and we'll be glad to help out. Thank you again, we hope you to see you again.

March 09, 2020

Jordan was very helpful and informative. We told him what we were wanting in a vehicle, and he knew what vehicle to suggest. He also helped us with all the extras and made sure that we knew the basics More

by mbrummet11
Recommend Dealer
Yes
Employees Worked With
Jordan Fields
Mar 10, 2020 -

Joe Machens Capital City Ford responded

Great 5 star review for Jordan Fields - we loved seeing this. Thanks so much for choosing Capital City Ford, we appreciate your business. If you have any questions about your car, just stop in or give us a call. We hope to see you again.

March 08, 2020

We were a little nervous about going car shopping but they made the process so easy for us! We would definitely recommend this dealership to my friends and family! More

by Chaslag18
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler, Jamie Wilson
Mar 09, 2020 -

Joe Machens Capital City Ford responded

We would love for you to recommend Capital City Ford to your friends and family! Thank you so much for choosing our dealership. Car shopping can make anyone nervous, we understand. So we we were very happy to see the 5 star review for Doug and Jaime. Great to hear they make the sales process "so easy" for you. Let us know if you have any questions. Just give us a call!

March 07, 2020

Brad Bartlett and Jamie Wilson did a fantastic job of stream lining the car buying process. It was 100% hassle free. Great Truck from a Great Sales Team! Thanks Brad and Jamie!! More

by Craig
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett, Jamie Wilson
Mar 09, 2020 -

Joe Machens Capital City Ford responded

You are very welcome, Craig. Great to hear that Brad and Jamie were able to provide a "100% hassle free" experience. That's the way it should be. Congratulations on the purchase of your new truck - let us know if you need anything else. Thank you for choosing our dealership, we appreciate your business.

March 07, 2020

Brad was great to work with. He is very personable and has a high level of expertise with the vehicle that we purchased. We appreciate all of his help. More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Bradley Kellerman, Jamie Wilson
Mar 09, 2020 -

Joe Machens Capital City Ford responded

We love "happy customers'! Thanks so much for the 5 star review for Brad Kellerman, he will appreciate seeing this. Thank you for choosing Capital City Ford, we are here if you have any questions. Safe Travels.

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