Back

Joe Machens Capital City Ford

Jefferson City, MO

4.7
8,219 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
Contact Dealership

807 Southwest Blvd

Jefferson City, MO

65109

Directions

By Type

Showing 8,219 reviews

December 21, 2019

2016 C-Max SEL - Good Deal Found this car through the internet. 150 miles away from me. Best deal I could find. Roberto answered all my questions promptly and we came to a More

by Kc10kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Henry, Billy Underwood, Roberto Smith
Dec 23, 2019 -

Joe Machens Capital City Ford responded

Thank you for the great review! We really appreciate you driving the 150 miles to purchase the C-Max SEL from us. We also love hearing that Roberto, Billy and Devon made sure you left here a "happy customer"! Thanks again & Happy Holidays!

December 21, 2019

Fantastic I have to say Bo and Devon made our buying our suv a pleasure I will be a repeat customer as long as they are there. They are very professional guys a More

by nobs2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Henry, Billy Underwood
Dec 23, 2019 -

Joe Machens Capital City Ford responded

We'd love to have you as a repeat customer! Thank you for the 5 star review for Bo and Devon, great to hear they made buying your SUV a pleasure for you! We are proud of them, they really understand customer service. Give us a call if you have any questions. We wish you Safe Travels and Happy Holidays!

December 20, 2019

New Ford Edge ST Researched them online, made an appointment, two days later walked in was greeted by Salesman Sam Hayden and two hours later walked out and drove away More

by woodeye1951
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Hayden
Dec 23, 2019 -

Joe Machens Capital City Ford responded

Just doesn't get much easier than that!! We love when our customers leave here "happy"!. Congratulations on the purchase of your new 2020 Ford Edge ST - they are really nice! Safe Travels and Happy Holidays! Give us a call if you have any questions!

December 20, 2019

Buying our car was a very pleasant experience. The salesman Brad Bartlett was very pleasant and easy to get along with. Love my SUV Thanks More

by Janet
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett, Derek Bertles
Dec 23, 2019 -

Joe Machens Capital City Ford responded

We "love" that you "love your new to you SUV! Congratulations! Thank you for choosing Capital City Ford, we very much appreciate your business. And, Thank you, for the 5 star rating for Brad Bartlett! Give us a call if you have any questions. Thank you again!

December 20, 2019

Thank you getting me into my beautiful Suv Jerad Miller Thank You for all your help... If you need a new or used car this is the man you want to help you. More

by twylahauzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerad Miller
Dec 20, 2019 -

Joe Machens Capital City Ford responded

You are most welcome, Twyla! And, Thank You for the 5 star rating and very kind words for Jerad Miller! We wish you Safe Travels in your "beautiful SUV" & very Happy Holidays! Thank you for choosing Capital City Ford!

December 19, 2019

Usual great service Stopped in for service without an appointment and was immediately recognized as a long-time customer in sales and service, and provided quality servic More

by Lrcreel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Dec 20, 2019 -

Joe Machens Capital City Ford responded

Nothing we love more than seeing our long-time, loyal customers! Thank you so much for your continued business, it means a lot to us and we are most appreciative. And.....we loved the 5 star rating! Thank you again! We wish you a Happy Holiday Season!

December 19, 2019

It was great Bo and Jamie were extremely helpful and polite. Thanks for great service and all of your help and hard work. I didn’t catch his name, but also thank y More

by kylailer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Simmons
Dec 19, 2019 -

Joe Machens Capital City Ford responded

It's always easier to buy a car with a cappachino in hand! We loved this review!! Thank you so much for the very nice compliments for Bo and Brent, we all appreciate it! And, Thank you for choosing Capital City Ford! Safe Travels in your new car - thanks for attaching the photo! - and very Happy Holidays!

December 18, 2019

Always Trying to Nickel and Dime You I have always had the worst experience with Joe Machens Ford service center. The only reason I go to them is to get my required maintenance. Other th More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Paul, Steve Joplin, Angie Hulsey, Dustin Prenger, Jesse Edler
Dec 19, 2019 -

Joe Machens Capital City Ford responded

We Strive for Five…. Joe Machen’s Capital City Ford and the entire staff strive for a Five Star customer experience. I understand that on your recent service visit to our dealership we failed to give you a Five Star experience. I sincerely apologize you left our dealership without having a Five Star service experience. It is important to me that your service experience is never less than Five Stars when you visit our dealership. Please provide me with further details so I can assure this type of service does not continue and so I can hold all parties accountable. I want to assure you your experience with us is not a normal business practice for us. Anything less than a Five Star rating is a failing grade in the eyes of Ford Motor Company and Joe Machens Capital City Ford. I hope you will allow us the opportunity to earn back your business and give you the service experience you deserve as our customer. Sincerely, Travis Peterson Travis Peterson Fixed Operations Director Joe Machen’s Capital City Ford

December 18, 2019

Met my needs The team you have is very friendly and knowledgable about autos and trucks that you offer . My needs are listened to and are meet Happy with experi More

by tadplants
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Darnell Thomas
Dec 19, 2019 -

Joe Machens Capital City Ford responded

Thank you for the very nice review for Darnell and Matt. Nothing we like more than to have a customer tell us they were "happy with the experience" when purchasing a vehicle from us! Give us a call or stop in if you have any questions. Thanks for choosing Capital City Ford! We wish you a very Happy Holiday!

December 18, 2019

Courteous, timely service . Great experience! Will be sure to come again. Thanks for your prompt attention to our needs. Keep up the good work and Merry Christmas! More

by joseph.roling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Dec 19, 2019 -

Joe Machens Capital City Ford responded

Merry Christmas to you, too, Joseph!! Thank you for the great 5 star review for our Service Dept, we very much appreciate it. Yes, please, come on back when your vehicle is ready for its next service. We'll be glad to take care of it for you! Hope you have a very Happy Holiday season!

...
439
...