Joe Machens Capital City Ford

Kudos to Cody! Cody was friendly, knowledgeable & efficient. I knew what I was looking for & we were able to complete a transaction with minimal time & effort. Bef Cody was friendly, knowledgeable & efficient. I knew what I was looking for & we were able to complete a transaction with minimal time & effort. Before I drove the car off the lot, he took the time to sit with me & go over everything about the car & answered all my questions. I also appreciated being acknowledged & greeted whenever I went into the dealership by whomever was around. Overall, it was a very positive customer experience! More

Awesome Smooth and easy as always .doesn't matter whats needed. always ready and able to take care of any problems. always will depend on this service Depart Smooth and easy as always .doesn't matter whats needed. always ready and able to take care of any problems. always will depend on this service Department to keep my vehicles in top sape More

Friendly, quality service I always use this dealership for service on my 2016 Explorer, which I purchased at the same dealership. I am always treated with respect and kindness I always use this dealership for service on my 2016 Explorer, which I purchased at the same dealership. I am always treated with respect and kindness and receive excellent service. More

Superbly Done Everyone was outstanding on making our buying experience easy. Being we are from out of state. We asked for a specific and Tim delivered everything w Everyone was outstanding on making our buying experience easy. Being we are from out of state. We asked for a specific and Tim delivered everything we asked. From Steve in Service area- we can’t thank you enough. Travis thank you for all your great work in getting all the numbers where we needed them. We were treated like family. More

Efficient, enjoyable, hassle-free. We came to Joe Machens Capital City Ford knowing the exact vehicle we wanted, and there it was among the vast inventory in the lot. Upon entering We came to Joe Machens Capital City Ford knowing the exact vehicle we wanted, and there it was among the vast inventory in the lot. Upon entering the building, we were welcomed by the receptionist, and immediately Randy Wells, sales associate, was on the spot. Randy showed us what we were looking for. We returned to his office, where he explained the various price "knockouts" that were available to us. We signed the papers, and returned the next day to pick up my car. Never in my dreams had I realized that purchasing an automobile could be so care-free and fun. Thank you, Randy and Joe Machens Capital City Ford. More

Nice guys Called about a yruck on line was sent pictures details etc purchased from out of town. Suprised by how easy everything was. Would recomend seeingi Called about a yruck on line was sent pictures details etc purchased from out of town. Suprised by how easy everything was. Would recomend seeingike rogets if you atr in the market More

Best service department I didn't know I needed new brakes. Took auto in for oil change and during their service found I needed brake service. Glad to know they keep me safe o I didn't know I needed new brakes. Took auto in for oil change and during their service found I needed brake service. Glad to know they keep me safe on the road. More

Great Buying Experience I'd been looking online for the vehicle I wanted and found it at Machens Capital City Ford. Randy Wells was excellent to work with and helped make my I'd been looking online for the vehicle I wanted and found it at Machens Capital City Ford. Randy Wells was excellent to work with and helped make my experience pleasant and painless. He was very knowledgeable and answered all my questions. Jamie helped with the financial end of it and was very professional and quick with the paperwork. Love the Escape and am looking forward to many years of driving it as well as returning for it's maintenance. More

Thirty minutes and done! Wasn't really looking to buy a new car but made the mistake of going out on the lot while getting my oil changed. Test drove with my wife the next day Wasn't really looking to buy a new car but made the mistake of going out on the lot while getting my oil changed. Test drove with my wife the next day and after thirty minutes of negotiations drove it home. More

Pickup Truck Crisis While preparing for an out of town trip my vehicle failed inspection to have it registered. The repairs were beyond what I wanted to invest. I needed While preparing for an out of town trip my vehicle failed inspection to have it registered. The repairs were beyond what I wanted to invest. I needed a new truck and needed it in 48 hours. Eric had sold my wife and I an Explorer several months before. We really liked his efforts to find us what we needed rather than sell what was on husband lot. Eric spent several hours working for us as we looked at other dealerships finding what I was looking for. Every other dealer was selling me in what they had. Eric was looking. He never pressure to buy what he knew wasnt in line with what we wanted/needed. As we were about to purchase another vehicle far inferior to what we wanted, Eric text he may have one worth looking at. There was some drama with the deal but we felt or delt with little of it. Eric handled it for us. He is 2 for 2 In serving his customer rather than selling a car. THANK YOU ERIC! More