Joe Machens Capital City Ford

Showed what we asked to see & not something we did not want Shawn was very friendly and helpful. He asked what criteria we were looking for and showed us another that met our criteria other than what we found Shawn was very friendly and helpful. He asked what criteria we were looking for and showed us another that met our criteria other than what we found on their website. He did not try to sell us something that we did not want. We appreciated that. We had a good experience other than the price. Who doesn't want to get a car cheaper than what they bought it for? But, we had a dollar value in mind (we did not share that dollar value with them) that we would not go over and the car we purchased was within that dollar value. It is a very nice car and we are very happy with the purchase. More

Great customer service, as always The people at Joe Machens always help us pick out the right vehicle! The customer service is always great and makes us feel more then welcome! The people at Joe Machens always help us pick out the right vehicle! The customer service is always great and makes us feel more then welcome! More

Surprised at low pressure and cooperative service! We avoided dealerships due to high-pressure sales persons, however that was not our experience at Joe Machens. Jared Miller was cooperative in meetin We avoided dealerships due to high-pressure sales persons, however that was not our experience at Joe Machens. Jared Miller was cooperative in meeting our expectations and making sure we were satisfied from beginning to end. More

Flex comes through again!! With expecting a new baby we needed something a little bigger. We found a vehicle at another Machens location and while Douglas “Flex” Keeler was on With expecting a new baby we needed something a little bigger. We found a vehicle at another Machens location and while Douglas “Flex” Keeler was on vacation he got in touch with me literally as soon as he got back into work. While it wasn’t a Ford he still gave it his all and got us into the vehicle to suit our needs at a price to suit our budget. This makes vehicle #6 that we have gotten through Doug. If you’re looking for a good salesman, he’s your guy! More

Oil Change/Lube Walk-in oil change & lube at quick lane, Joe Machens Capital City Ford dealership. Got vehicle into service area within 15 minutes and was finished in Walk-in oil change & lube at quick lane, Joe Machens Capital City Ford dealership. Got vehicle into service area within 15 minutes and was finished in less than 25 additional minutes. All personnel were friendly and courteous. More

5,000 mile oil change Got me in fast without having to have an appt which is very convenient for my schedule. Changed my oil and as an added service rotated my tires for fr Got me in fast without having to have an appt which is very convenient for my schedule. Changed my oil and as an added service rotated my tires for free which is an added bonus. Thank you for your service and making maintaining my car a breeze! More

Easy as it gets! My experience with the crew at Machens Ford was fantastic. The staff was very organized, honest, professional and made my transaction as easy as possi My experience with the crew at Machens Ford was fantastic. The staff was very organized, honest, professional and made my transaction as easy as possible. I would definitely recommend them and will certainly deal with them again for my next truck purchase. More

the people were very professional well the people were excellant with both of us.the waiting area was great for cold drinks and icecream matt was good with the paper work well the people were excellant with both of us.the waiting area was great for cold drinks and icecream matt was good with the paper work More

It was efficient. Everything was well organized and efficient in all aspects. Everyone at the dealership made me feel that I was in a comfortable friend filled environm Everything was well organized and efficient in all aspects. Everyone at the dealership made me feel that I was in a comfortable friend filled environment. More

Very professional and informative My advisor was Trenton who was patient with the many questions I had. As any dealership prices were high but he was able to give me a small break. Th My advisor was Trenton who was patient with the many questions I had. As any dealership prices were high but he was able to give me a small break. Thank you for taking your customers situation and concerns in consideration! More