Joe Machens Capital City Ford - Service Center

Warranty Work Vehicle was ready when promised. The staff was polite,helpful and very friendly. The waiting area was clean and well stocked which makes for a more Vehicle was ready when promised. The staff was polite,helpful and very friendly. The waiting area was clean and well stocked which makes for a more pleasant experience. More

Unqualified, untrained service technicians A week of Nov 12 I brought my car in for routine service; I was planning on driving to my son's home for Thanksgiving day. I came back 4 times becau A week of Nov 12 I brought my car in for routine service; I was planning on driving to my son's home for Thanksgiving day. I came back 4 times because the engine light kept coming on. The last time I returned was November 21 at which time they "took it across the street" for evaluation and was told that a sensor needed to be replaced ($$$). I had to cancel my trip so my son spent Thanksgiving alone. I had a previous bad service experience "across the street" and received a bill of over $500 which was unexpected. I feel your service department is too focused on additional profit opportunity to the detriment of customer service. I won't be back. I don't trust you. More

Brake light out Had a brake light unexpectedly go out and because we were taking a long trip for the holiday weekend, had to get it fixed. Went in, and the young man Had a brake light unexpectedly go out and because we were taking a long trip for the holiday weekend, had to get it fixed. Went in, and the young man who checked me in said he'd take care of it rather than wait a couple hours on someone in a service bay being available. So he drove my car into the service center garage, offered us a seat in the customer lounge area and said it wouldn't be much more than 30 minutes. He then went back to get the bulb himself, and changed it for me. Probably waited about 20 minutes or so. Then there was no charge because it was still under warranty. Appreciate the great customer service provided by Machens staff not only this time but in the past as well. Thank you! More

Tire replacement After another tire company had failed and these guys were able to complete the job quickly and using a better tire for less money. Recommend using th After another tire company had failed and these guys were able to complete the job quickly and using a better tire for less money. Recommend using them. More

Worked with me in replacing tires Had broken belt in right front tire. You replaced and did not charge me for that tire Thank you for believing me when I told you that the tire had t Had broken belt in right front tire. You replaced and did not charge me for that tire Thank you for believing me when I told you that the tire had to have been damaged before I bought the vehicle because it was pulling to the right when I drove it off the lot. More

Typically terrific and timely service Machens Ford Quick Lube has always been my first choice for quality and timely service. They explain what needs to be done and charge a fair price fo Machens Ford Quick Lube has always been my first choice for quality and timely service. They explain what needs to be done and charge a fair price for the work done. More

Car issues I really enjoyed working with Ron. The other side of the street not so much. If I would had to deal with them again to get my car fixed I would have t I really enjoyed working with Ron. The other side of the street not so much. If I would had to deal with them again to get my car fixed I would have taken it elsewhere More

RV 350 diesel tank UsRentsIt put gas in our diesel tank, when we brought it to have our generator worked on. I had to call broadway recking service to tow it to you. The UsRentsIt put gas in our diesel tank, when we brought it to have our generator worked on. I had to call broadway recking service to tow it to you. They removed the tank to get the gas and diesel out. More

Insulting to me and your company Absolutely sucked. Couldn't ever get through to a service advisor without calling 3 or 4 times. Rarely returned calls. Primarily had to keep calling i Absolutely sucked. Couldn't ever get through to a service advisor without calling 3 or 4 times. Rarely returned calls. Primarily had to keep calling in hopes of catching anyone! More

Another poor experience This was the second time I had problems with fast lane and the third time In a row with Machens for service. Three strikes and I am not coming back. This was the second time I had problems with fast lane and the third time In a row with Machens for service. Three strikes and I am not coming back. More