Joe Machens Capital City Ford - Service Center

Requested service was addressed. I was impressed with the report regarding the detailed aspects of the service. The service we have received at Machens has always been impressive. the report regarding the detailed aspects of the service. The service we have received at Machens has always been impressive. More

The dealership did an oil change and tire patch repair job for me in preparation for my trip to Houston, TX, this weekend. I was glad they were able to get my car in on fairly short notice. A courtesy dr job for me in preparation for my trip to Houston, TX, this weekend. I was glad they were able to get my car in on fairly short notice. A courtesy driver gave me a ride to and from my house while the service was performed so that I missed as little time from my workday as possible. I have had work done at this dealership before, and I will again! More

Had appointment for routine service at 930. Dropped off about 9. was told probably done noonish. Got ready call at 1. Why make appointment if a 1 hour (or less) job takes 3.5. about 9. was told probably done noonish. Got ready call at 1. Why make appointment if a 1 hour (or less) job takes 3.5. More

Angie in service was great. Thanks for providing drinks on such a hot day in your lounge! Disappointed in cost since I did not get my tires rotated. I will consider another place for oil change next time on such a hot day in your lounge! Disappointed in cost since I did not get my tires rotated. I will consider another place for oil change next time. More

Steven, Angie, Kim, Kim, and all the guys at Joe Machens Capital City Ford are great to deal with! Would definitely recommend to family and friends. Capital City Ford are great to deal with! Would definitely recommend to family and friends. More

World class service everytime. Steven knock it out of the park with great customer service and fast turn around time. Car was ready to go when we needed it. the park with great customer service and fast turn around time. Car was ready to go when we needed it. More

A $100 alignment was done on our car that I did not ask for. I just asked for a maintenance oil change, and tires rotated and balanced. A little shocked when I got to the counter to pay. for. I just asked for a maintenance oil change, and tires rotated and balanced. A little shocked when I got to the counter to pay. More

All was good until I got web estimate and its showed they had done more then what was approved, but it was good when I went to pay for it. They really need to fix the website. had done more then what was approved, but it was good when I went to pay for it. They really need to fix the website. More

Kayle was great....he followed up with a text, when I told him about the problem I had with service tech....and letting me leave with a dangerous rt rear tire..steel belt showing thru on the inside of ti told him about the problem I had with service tech....and letting me leave with a dangerous rt rear tire..steel belt showing thru on the inside of tire. More

Prompt service notifications and friendly people made the vehicle maintenance service easy. Detailed report on vehicle condition is useful for keeping my vehicle in top working order. Thanks the vehicle maintenance service easy. Detailed report on vehicle condition is useful for keeping my vehicle in top working order. Thanks More