Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Joe Machens Capital City Ford - Service Center
Jefferson City, MO
1,519 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,519 Reviews of Joe Machens Capital City Ford - Service Center
Sort by
August 06, 2018
Great service U always get great service at Joe Machens in Jefferson City Mo. I drive 80 miles one way just because of their service. Thanks to all the service peop U always get great service at Joe Machens in Jefferson City Mo. I drive 80 miles one way just because of their service. Thanks to all the service people. More
by bibbybee57
Verified CustomerEmployees Worked With
Angie Hulsey
August 06, 2018
Excellent service I am always greeted with a smile! The service was thorough and faster than the quoted wait time. I will always choose Machens for all my service needs I am always greeted with a smile! The service was thorough and faster than the quoted wait time. I will always choose Machens for all my service needs. More
by derekanderson1982
Employees Worked With
August 05, 2018
AC repair Had to call three times to get anyone in the service dept to answer, but then I talked to the cashier who was very helpful Had to call three times to get anyone in the service dept to answer, but then I talked to the cashier who was very helpful More
by deekt
Employees Worked With
Steve Joplin
August 05, 2018
Really!!! The work was done quickly and as I requested. The service gentlemen even asked me if I wanted to have the cabin filer changed and showed it to me. The work was done quickly and as I requested. The service gentlemen even asked me if I wanted to have the cabin filer changed and showed it to me. More
by aubuchonm
Employees Worked With
Can't remembr the names!!!!
August 05, 2018
Good fast service Oil change and tire rotation in 45 minutes and I was number 4 in line. Nice customer waiting area with fresh donuts. I recommend them. Oil change and tire rotation in 45 minutes and I was number 4 in line. Nice customer waiting area with fresh donuts. I recommend them. More
by harrisg3
Employees Worked With
Ron Inman
August 03, 2018
Oil change / lights fixed Everything went fine. They don’t have the lights onsite so will have to go back for that. Service was great and I would go back. Everything went fine. They don’t have the lights onsite so will have to go back for that. Service was great and I would go back. More
by SCROGGINSCURTIS
Employees Worked With
Angie Hulsey
August 03, 2018
Great job! Very friendly service reps. Explained everything clearly and fully. I will continue to use this dealership, even though there is one even closer to my Very friendly service reps. Explained everything clearly and fully. I will continue to use this dealership, even though there is one even closer to my home. More
by JMR2237
Employees Worked With
Angie Hulsey
August 03, 2018
Oil change Honestly they weren't very friendly in the quick lane. You can never get into the service department. Definitely not like Columbia's service, we cou Honestly they weren't very friendly in the quick lane. You can never get into the service department. Definitely not like Columbia's service, we could drive up and they would get us in. They were suppose to call us when it was finished because we were just walking around wasting time, over an hour and a half, but nobody called. We just happened to see it setting outside so we went in the office and nobody even acknowledged we were standing there. More
by kevcourtd
Employees Worked With
Ron Inman, Angie Hulsey
August 03, 2018
Awesome experience! From start to finish, my experience at Joe Machens was great! Steve Joplin responded in a timely manner, explained everything I needed to know, and wa From start to finish, my experience at Joe Machens was great! Steve Joplin responded in a timely manner, explained everything I needed to know, and was easy to work with. The snacks in the waiting room can’t be beat! All around great customer service! More
by mariasides
Employees Worked With
Steve Joplin
August 02, 2018
Lack of counmication and excessive repair times I purchased a brand new Ford Focus 2.5 years ago. My engine needed to be replaced, and due to numerous issues with Fords across the country, it took 9 I purchased a brand new Ford Focus 2.5 years ago. My engine needed to be replaced, and due to numerous issues with Fords across the country, it took 9 weeks to get the parts and repair my vehicle. I pay each month for an extended warranty and I was constantly made to feel as though the dealership was doing me a favor by providing me with a vehicle (keep in mind I pay for this service). I had to change out the first rental because I “had it too long.” At this point I was sent to a local car rental company who gave me a vehicle with expired plates. This resulted in yet another vehicle swap, and just getting the local Ford dealership to communicate with me was like pulling teeth. Terrible experience overall, and I can’t wait to get rid of this Ford so that I never have to deal with them again. More
by ashley2485
Employees Worked With
There were many
