Joe Machens Capital City Ford - Service Center

Service The car came in to service for a inpeaction. Also a look over. John did a great job with everything we needed done to the car The car came in to service for a inpeaction. Also a look over. John did a great job with everything we needed done to the car More

Perfect service The staff was very friendly and professional. The service was very quick hardly any wait time at all. The customer lounge was clean and comfortable. W The staff was very friendly and professional. The service was very quick hardly any wait time at all. The customer lounge was clean and comfortable. With complementary soda popcorn and hotdogs. A great pleasant experience. More

Awesome Thank you John. You always do a great job. I would highly recommend them to everyone. I love the constant great service that I get. Thank you John. You always do a great job. I would highly recommend them to everyone. I love the constant great service that I get. More

Great All were great to work with. Will be back for sure. Could not ask for better or faster service. All the staff is friendly and helpful. All were great to work with. Will be back for sure. Could not ask for better or faster service. All the staff is friendly and helpful. More

5000 miles service Friendly and Fast. Service took about an hour and received the service I expected. Will be back in 5 k to have service repeated Thanks Friendly and Fast. Service took about an hour and received the service I expected. Will be back in 5 k to have service repeated Thanks More

Recall repair for Ford Fusion steering wheel bolt Shannon, a representative from Machens called on Friday to let us know there was a recall on our 2017 Ford Fusion. In order to get it corrected she Shannon, a representative from Machens called on Friday to let us know there was a recall on our 2017 Ford Fusion. In order to get it corrected she asked when I could bring it in. I told her that Tuesday would be good. She said sure 7:30. I arrived there on Tuesday and they shuttled me to my job. They were done by my lunch time and picked me up to take me back to get our car. Great job. More

Why make an appointment Had an 8:30 appointment for a recall. Told the recall wouldn't take more the and hour. Walked the greenway for a while called to check if it was done Had an 8:30 appointment for a recall. Told the recall wouldn't take more the and hour. Walked the greenway for a while called to check if it was done at 10:20 and it hadn't even been pulled in yet. Then I waited at the dealership until 11:30. And they called the house when I just gave them my cell at the drop off. Why make an appointment if recalls are treated as walk-ins? More

Replace steering wheel bolt for factory recall Everything was handled promptly and efficiently. I got an appointment right away, was picked up and delivered promptly, and the repair was completed Everything was handled promptly and efficiently. I got an appointment right away, was picked up and delivered promptly, and the repair was completed before I expected it to be. More

Great John in the service center took care of everything. He did a great job and Keith, the technician did a great job on my vehicle. John in the service center took care of everything. He did a great job and Keith, the technician did a great job on my vehicle. More

The best service I’ve experienced! Cody Buyers helped me find the perfect Lincoln MKS for me. He listened to my wants and needs and kept his eye out. The service after the sale is excel Cody Buyers helped me find the perfect Lincoln MKS for me. He listened to my wants and needs and kept his eye out. The service after the sale is excellent!! More