Joe Machens Capital City Ford - Service Center

Battery cable The car I purchased in November of 2017 has been in for repair 3 times and I feel one visit was the result of a previous repair The car I purchased in November of 2017 has been in for repair 3 times and I feel one visit was the result of a previous repair More

Unskilled service techs Had master cylinder replaced several months ago due to a safety recall, service took half of a day. Brake pedal never felt solid after service and eve Had master cylinder replaced several months ago due to a safety recall, service took half of a day. Brake pedal never felt solid after service and eventually started to bleed down towards the floor board at stop lights. Set up an 8:00 am appointment for this service. At quitting time I received a call from the dealership letting me know that they could not duplicate the problem with my brakes and was told that I could come get my truck . Received a repeat phone call from them in a few minutes letting me know that they would have their seasoned good mechanic take a look at my truck. He found the problem before he ever left the dealership. I was called to be told that the master cylinder was bad and it was going to cost about $240 to have it replaced I told the service writer that they had just replaced that five thousand miles ago and it should be covered under warranty , he argued too and said that they had not replace the master cylinder it was the brake booster I said no it was the master cylinder and he looked it up and agreed eventually. I was not charged to have the master cylinder replaced however I was without my vehicle for 2 days. This is my work truck that I pull my trailer with so that's two days of no pay. Driver side top of fender now has scratches on it where something was drugged over the top of it. More

Excellent with time management. Excellent maintenance and information about your vehicle. Experience, exceptional, coursey, responsible, respect; dignity, knowledgeable, excellent wi Excellent maintenance and information about your vehicle. Experience, exceptional, coursey, responsible, respect; dignity, knowledgeable, excellent with wait time, time management. Caring staff about their services provided. More

Repair Great customer service I received from the beginning to the end., would recommend this for anyone that has a Ford Vehicle service OK I’m bored I was T Great customer service I received from the beginning to the end., would recommend this for anyone that has a Ford Vehicle service OK I’m bored I was Trent and other employee More

Great Very professional and on time with an accurate explaination of the problem and what was needed to be done to fix it. Great job, thanks. Very professional and on time with an accurate explaination of the problem and what was needed to be done to fix it. Great job, thanks. More

Great service friendly atmosphere Great service always friendly and helpful. Can't go wrong with the price either. Also had to use the body shop which was great too!! Thank you!! Great service always friendly and helpful. Can't go wrong with the price either. Also had to use the body shop which was great too!! Thank you!! More

IT WAS FREE What can I say? This service episode was in response to a recall notice. I read about the recall, made an appointment for the next day and within an h What can I say? This service episode was in response to a recall notice. I read about the recall, made an appointment for the next day and within an hour of dropping the car off I was back on the street. They also did the standard routine inspection of the car. Doug, the intake person was in good spirits, pleasant and clearly enjoys the job. More

Always great customer service. I always enjoy going to Joe Machens for all my service needs. I was able to get a new set of tires at the best price. Kim at the front desk always get I always enjoy going to Joe Machens for all my service needs. I was able to get a new set of tires at the best price. Kim at the front desk always gets me in and out quickly. Thank you to the shuttle service for taking me to work and picking me up as well. More

Problem solved. It took longer than expected to schedule service as no one called me back as they said they would. The third time I called, the woman was very helpful It took longer than expected to schedule service as no one called me back as they said they would. The third time I called, the woman was very helpful and got me scheduled. Doug was helpful in solving a problem with the bill. Thank you. I have used this dealership for 12 years and plan to continue. More

Excellent Service Had routine oil change and tire rotation. Fast, friendly service. Reasonable price. I always have a good experience at Joe Machens. have purchased Had routine oil change and tire rotation. Fast, friendly service. Reasonable price. I always have a good experience at Joe Machens. have purchased several cars from the dealership and from John Lange. John goes well beyond expectations with his friendly, personal service. We recommend him often! More